| 1 | <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> |
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| 2 | <HTML><HEAD> |
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| 3 | <META http-equiv=Content-Type content="text/html; charset=us-ascii"> |
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| 4 | <META content="MSHTML 6.00.2900.5659" name=GENERATOR></HEAD> |
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| 5 | <BODY> |
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| 6 | <DIV><SPAN class=326402020-21012009><FONT face=Arial |
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| 7 | size=2>Hi,</FONT></SPAN></DIV> |
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| 8 | <DIV><SPAN class=326402020-21012009><FONT face=Arial |
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| 9 | size=2></FONT></SPAN> </DIV> |
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| 10 | <DIV><SPAN class=326402020-21012009><FONT face=Arial size=2>I'm using the latest |
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| 11 | version of email2trac 0.60 released 1/19/2009 on trac 0.11 with ubuntu 8.10, and |
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| 12 | sendmail.</FONT></SPAN></DIV> |
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| 13 | <DIV><SPAN class=326402020-21012009><FONT face=Arial |
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| 14 | size=2></FONT></SPAN> </DIV> |
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| 15 | <DIV><SPAN class=326402020-21012009><FONT face=Arial size=2>I'm seeing two |
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| 16 | issues and do not know if they are a bug or not. I can post to the trac-user |
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| 17 | mailing list if need be and or open bugs if necessary.</FONT></SPAN></DIV> |
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| 18 | <DIV><SPAN class=326402020-21012009><FONT face=Arial |
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| 19 | size=2></FONT></SPAN> </DIV> |
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| 20 | <DIV><SPAN class=326402020-21012009><FONT face=Arial size=2>1. I have |
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| 21 | ignore_trac_user_settings set to 0 (zero) in my email2trac.conf file(Defaults |
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| 22 | section), but the reporter</FONT></SPAN><SPAN |
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| 23 | class=326402020-21012009><FONT face=Arial size=2> never gets set to |
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| 24 | the login name, it will only set it to an email address<BR></FONT></SPAN></DIV> |
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| 25 | <DIV><SPAN class=326402020-21012009><FONT face=Arial |
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| 26 | size=2>2. W</FONT></SPAN><SPAN class=326402020-21012009><FONT face=Arial |
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| 27 | size=2>e send email to our exchange server which forwards to our ticket system, |
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| 28 | the exchange server changes the mail header so the from email address looks like |
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| 29 | <A |
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| 30 | href="mailto:firstname.lastname@servername.domain.com">firstname.lastname@servername.domain.com</A> |
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| 31 | instead of <A |
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| 32 | href="mailto:firstname.lastname@domain.com">firstname.lastname@domain.com</A> |
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| 33 | The ticket gets created fine, and users get notified of the new ticket, but we |
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| 34 | also get a new ticket created from a email bounc as <A |
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| 35 | href="mailto:first@servername.domainname.com">first@servername.domainname.com</A> |
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| 36 | being undeliverable. Not sure where it is stripping the lastname |
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| 37 | from?</FONT></SPAN></DIV> |
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| 38 | <DIV><SPAN class=326402020-21012009><FONT face=Arial |
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| 39 | size=2></FONT></SPAN> </DIV> |
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| 40 | <DIV><SPAN class=326402020-21012009><FONT face=Arial |
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| 41 | size=2></FONT></SPAN> </DIV> |
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| 42 | <DIV><SPAN class=326402020-21012009><FONT face=Arial |
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| 43 | size=2></FONT></SPAN> </DIV> |
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| 44 | <DIV><SPAN class=326402020-21012009><FONT face=Arial size=2>Any ideas on |
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| 45 | these?</FONT></SPAN></DIV> |
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| 46 | <DIV><SPAN class=326402020-21012009><FONT face=Arial |
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| 47 | size=2></FONT></SPAN> </DIV> |
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| 48 | <DIV><SPAN class=326402020-21012009><FONT face=Arial |
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| 49 | size=2></FONT></SPAN> </DIV> |
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| 50 | <DIV><SPAN class=326402020-21012009><FONT face=Arial |
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| 51 | size=2>Thanks,</FONT></SPAN></DIV> |
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| 52 | <DIV><SPAN class=326402020-21012009><FONT face=Arial |
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| 53 | size=2></FONT></SPAN> </DIV> |
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| 54 | <DIV><SPAN class=326402020-21012009><FONT face=Arial size=2>Matt |
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| 55 | Pusateri</FONT></SPAN></DIV> |
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| 56 | <DIV><SPAN class=326402020-21012009><FONT face=Arial size=2>also on trac IRC as |
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| 57 | Jeeplover or on trac-users as <A |
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| 58 | href="mailto:flatfender@gmail.com">flatfender@gmail.com</A></DIV> |
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| 59 | <DIV><BR></DIV></FONT></SPAN></BODY></HTML> |
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