Ticket #118: untitled-part.html

File untitled-part.html, 3.1 KB (added by Pusateri, Matthew, 13 years ago)

Added by email2trac

Line 
1<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
2<HTML><HEAD>
3<META http-equiv=Content-Type content="text/html; charset=us-ascii">
4<META content="MSHTML 6.00.2900.5659" name=GENERATOR></HEAD>
5<BODY>
6<DIV><SPAN class=326402020-21012009><FONT face=Arial 
7size=2>Hi,</FONT></SPAN></DIV>
8<DIV><SPAN class=326402020-21012009><FONT face=Arial 
9size=2></FONT></SPAN>&nbsp;</DIV>
10<DIV><SPAN class=326402020-21012009><FONT face=Arial size=2>I'm using the latest
11version of email2trac 0.60 released 1/19/2009 on trac 0.11 with ubuntu 8.10, and
12sendmail.</FONT></SPAN></DIV>
13<DIV><SPAN class=326402020-21012009><FONT face=Arial 
14size=2></FONT></SPAN>&nbsp;</DIV>
15<DIV><SPAN class=326402020-21012009><FONT face=Arial size=2>I'm seeing two
16issues and do not know if they are a bug or not. I can post to the trac-user
17mailing list if need be and or open bugs if necessary.</FONT></SPAN></DIV>
18<DIV><SPAN class=326402020-21012009><FONT face=Arial 
19size=2></FONT></SPAN>&nbsp;</DIV>
20<DIV><SPAN class=326402020-21012009><FONT face=Arial size=2>1. I have
21ignore_trac_user_settings set to 0 (zero) in my email2trac.conf file(Defaults
22section), but&nbsp;the reporter</FONT></SPAN><SPAN 
23class=326402020-21012009><FONT face=Arial size=2>&nbsp;never&nbsp;gets set to
24the login name, it will only set it to an email address<BR></FONT></SPAN></DIV>
25<DIV><SPAN class=326402020-21012009><FONT face=Arial 
26size=2>2.&nbsp;W</FONT></SPAN><SPAN class=326402020-21012009><FONT face=Arial 
27size=2>e send email to our exchange server which forwards to our ticket system,
28the exchange server changes the mail header so the from email address looks like
29<A 
30href="mailto:firstname.lastname@servername.domain.com">firstname.lastname@servername.domain.com</A> 
31instead of <A 
32href="mailto:firstname.lastname@domain.com">firstname.lastname@domain.com</A>&nbsp;&nbsp; 
33The ticket gets created fine, and users get notified of the new ticket, but we
34also&nbsp;get a new ticket created from a email bounc&nbsp;as <A 
35href="mailto:first@servername.domainname.com">first@servername.domainname.com</A> 
36being undeliverable.&nbsp; Not sure where it is stripping the lastname
37from?</FONT></SPAN></DIV>
38<DIV><SPAN class=326402020-21012009><FONT face=Arial 
39size=2></FONT></SPAN>&nbsp;</DIV>
40<DIV><SPAN class=326402020-21012009><FONT face=Arial 
41size=2></FONT></SPAN>&nbsp;</DIV>
42<DIV><SPAN class=326402020-21012009><FONT face=Arial 
43size=2></FONT></SPAN>&nbsp;</DIV>
44<DIV><SPAN class=326402020-21012009><FONT face=Arial size=2>Any ideas on
45these?</FONT></SPAN></DIV>
46<DIV><SPAN class=326402020-21012009><FONT face=Arial 
47size=2></FONT></SPAN>&nbsp;</DIV>
48<DIV><SPAN class=326402020-21012009><FONT face=Arial 
49size=2></FONT></SPAN>&nbsp;</DIV>
50<DIV><SPAN class=326402020-21012009><FONT face=Arial 
51size=2>Thanks,</FONT></SPAN></DIV>
52<DIV><SPAN class=326402020-21012009><FONT face=Arial 
53size=2></FONT></SPAN>&nbsp;</DIV>
54<DIV><SPAN class=326402020-21012009><FONT face=Arial size=2>Matt
55Pusateri</FONT></SPAN></DIV>
56<DIV><SPAN class=326402020-21012009><FONT face=Arial size=2>also on trac IRC as
57Jeeplover or on trac-users as <A 
58href="mailto:flatfender@gmail.com">flatfender@gmail.com</A></DIV>
59<DIV><BR></DIV></FONT></SPAN></BODY></HTML>