source: emailtotracscript/trunk/INSTALL @ 87

= Installation and Configuration of email2trac =

The email2trac package contains the following utilities:
 email2trac.py   : converts an email to ticket. Reads a config file 
                   email2trac.conf
 run_email2trac.c: suid program that changes the MTA-user to the TRAC-user so 
                   that we can save attachments
 delete_spam.py  : small program that deletes the SPAM tickets from the database
 email2trac.conf : read by email2trac.py to set the various options. This are 
                   the options:
{{{
 [DEFAULT]                  # REQUIRED
 project: /data/trac/jouvin # REQUIRED
 debug: 1                   # OPTIONAL, if set print some DEBUG info
 spam_level: 4              # OPTIONAL, if set check for SPAM mail 
 reply_address: 1           # OBSOLETE, see trac.ini notification section
 reply_all: 1               # OPTIONAL, if set then put all CC-addresses in ticket CC-field
 umask: 022                 # OPTIONAL, Use this umask for saving attachments
 mailto_link: 1             # OPTIONAL, if set then [mailto:<CC>] in description
 mailto_cc: ticket@test.nl  # OPTIONAL, Use this address as CC in mailto line
 ticket_update: 1           # OPTIONAL, if set then check if this is an update for a ticket
 email_header: 1            # OPTIONAL, if set then show TO/CC fields in description
 trac_version: 0.8          # OPTIONAL, if set use this as trac version (D: 0.9)
 enable_syslog: 1           # OPTIONAL, if set log errors to syslog

 [bas]                     # OPTIONAL project declaration, also set 
                           # project option, use -p|--project
 project: /data/trac/bas   # 
 spam_level: 2             # Override DEFAULT spam_level, can also be 
                           # done for other options
}}}

== Installation and Configuration ==

First build, install email2trac :

option 1:
  * ./configure (see --help) 
    {{{
    default values for:
       prefix=/usr/local        --> --prefix=<path> 
       exec_prefix=$prefix/bin  --> --exec_prefix=<path>
       sysconfdir=$prefix/etc   --> --sysconfdir=<path>
       MTA_USER=nobody          --> --with-mta_user=<name>
       TRAC_USER=www-data       --> --with-trac_user=<name>
    }}}
  * make
  * make install
  * First install copy emailtrac.conf to $sysconfdir

option 2:
  * debian/rules binary
  * First install copy emailtrac.conf to /etc

After installation, edit email2trac.conf for your site. Most important 
parameter is project, see above

If you have enabled 'ticket_update' in email2trac.conf then you have 
to choose one of these options to make it work:
  1 - Configure trac notification, eg:
      - (ticket address: ticket@test.nl)
      [notification]
      smtp_enabled = true
      smtp_always_cc = test@test.nl
      smtp_server = localhost
      smtp_from =  ticket@test.nl
      always_notify_reporter = true

  2 - Use the mailto_cc in email2trac.conf if you want to sent
      an email to the user and the trac ticket email address via
      the mailto link

== Usage ==

It depends on your MTA how the setup is. For Sendmail and Postfix, the p
rocedure is the same :
 * Edit your alias definition file (default : /etc/aliases for Postfix, 
   /etc/mail/aliases for Sendmail) and add one line per project/component you 
   want to allow ticket submission from email to. For each alias, you can 
   specify option --project. This option selects a configuration stanza in the 
   config file and ''--component'' to specify a component other than the 
   default component for the project. Line must have the following format :
{{{
     tracproj: |/usr/sbin/run_email2trac [--project=<project_name>] [--component=<project_component>]
}}}

  * Update your alias database with command ''newaliases''
  * Test with a command like :
{{{
     mail tracproj
}}}