[22] | 1 | #!@PYTHON@ |
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| 2 | # Copyright (C) 2002 |
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| 3 | # |
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| 4 | # This file is part of the email2trac utils |
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| 5 | # |
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| 6 | # This program is free software; you can redistribute it and/or modify it |
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| 7 | # under the terms of the GNU General Public License as published by the |
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| 8 | # Free Software Foundation; either version 2, or (at your option) any |
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| 9 | # later version. |
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| 10 | # |
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| 11 | # This program is distributed in the hope that it will be useful, |
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| 12 | # but WITHOUT ANY WARRANTY; without even the implied warranty of |
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| 13 | # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the |
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| 14 | # GNU General Public License for more details. |
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| 15 | # |
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| 16 | # You should have received a copy of the GNU General Public License |
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| 17 | # along with this program; if not, write to the Free Software |
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| 18 | # Foundation, Inc., 59 Temple Place - Suite 330, Boston, MA 02111-1307, USA |
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| 19 | # |
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[80] | 20 | # For vi/emacs or other use tabstop=4 (vi: set ts=4) |
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| 21 | # |
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[22] | 22 | """ |
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[54] | 23 | email2trac.py -- Email tickets to Trac. |
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[22] | 24 | |
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| 25 | A simple MTA filter to create Trac tickets from inbound emails. |
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| 26 | |
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| 27 | Copyright 2005, Daniel Lundin <daniel@edgewall.com> |
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| 28 | Copyright 2005, Edgewall Software |
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| 29 | |
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| 30 | Changed By: Bas van der Vlies <basv@sara.nl> |
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| 31 | Date : 13 September 2005 |
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| 32 | Descr. : Added config file and command line options, spam level |
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| 33 | detection, reply address and mailto option. Unicode support |
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| 34 | |
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| 35 | Changed By: Walter de Jong <walter@sara.nl> |
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| 36 | Descr. : multipart-message code and trac attachments |
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| 37 | |
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| 38 | |
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| 39 | The scripts reads emails from stdin and inserts directly into a Trac database. |
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| 40 | MIME headers are mapped as follows: |
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| 41 | |
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| 42 | * From: => Reporter |
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[152] | 43 | => CC (Optional via reply_all option) |
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[22] | 44 | * Subject: => Summary |
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| 45 | * Body => Description |
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| 46 | * Component => Can be set to SPAM via spam_level option |
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| 47 | |
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| 48 | How to use |
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| 49 | ---------- |
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| 50 | * Create an config file: |
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[74] | 51 | [DEFAULT] # REQUIRED |
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| 52 | project : /data/trac/test # REQUIRED |
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| 53 | debug : 1 # OPTIONAL, if set print some DEBUG info |
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| 54 | spam_level : 4 # OPTIONAL, if set check for SPAM mail |
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[152] | 55 | reply_all : 1 # OPTIONAL, if set then fill in ticket CC field |
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[87] | 56 | umask : 022 # OPTIONAL, if set then use this umask for creation of the attachments |
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[74] | 57 | mailto_link : 1 # OPTIONAL, if set then [mailto:<>] in description |
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[75] | 58 | mailto_cc : basv@sara.nl # OPTIONAL, use this address as CC in mailto line |
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[74] | 59 | ticket_update: 1 # OPTIONAL, if set then check if this is an update for a ticket |
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[172] | 60 | trac_version : 0.9 # OPTIONAL, default is 0.10 |
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[22] | 61 | |
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[148] | 62 | [jouvin] # OPTIONAL project declaration, if set both fields necessary |
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[22] | 63 | project : /data/trac/jouvin # use -p|--project jouvin. |
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| 64 | |
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| 65 | * default config file is : /etc/email2trac.conf |
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| 66 | |
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| 67 | * Commandline opions: |
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| 68 | -h | --help |
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| 69 | -c <value> | --component=<value> |
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| 70 | -f <config file> | --file=<config file> |
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| 71 | -p <project name> | --project=<project name> |
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| 72 | |
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| 73 | SVN Info: |
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| 74 | $Id: email2trac.py.in 173 2007-07-07 11:14:18Z bas $ |
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| 75 | """ |
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| 76 | import os |
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| 77 | import sys |
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| 78 | import string |
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| 79 | import getopt |
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| 80 | import stat |
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| 81 | import time |
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| 82 | import email |
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[136] | 83 | import email.Iterators |
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| 84 | import email.Header |
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[22] | 85 | import re |
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| 86 | import urllib |
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| 87 | import unicodedata |
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| 88 | import ConfigParser |
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| 89 | from stat import * |
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| 90 | import mimetypes |
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[96] | 91 | import syslog |
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| 92 | import traceback |
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[22] | 93 | |
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[91] | 94 | |
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[96] | 95 | # Some global variables |
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| 96 | # |
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[146] | 97 | trac_default_version = 0.10 |
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[96] | 98 | m = None |
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[22] | 99 | |
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[96] | 100 | |
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[22] | 101 | class TicketEmailParser(object): |
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| 102 | env = None |
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| 103 | comment = '> ' |
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| 104 | |
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| 105 | def __init__(self, env, parameters, version): |
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| 106 | self.env = env |
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| 107 | |
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| 108 | # Database connection |
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| 109 | # |
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| 110 | self.db = None |
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| 111 | |
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[72] | 112 | # Some useful mail constants |
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| 113 | # |
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| 114 | self.author = None |
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| 115 | self.email_addr = None |
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| 116 | self.email_field = None |
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| 117 | |
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[22] | 118 | self.VERSION = version |
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[172] | 119 | self.get_config = self.env.config.get |
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[22] | 120 | |
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| 121 | if parameters.has_key('umask'): |
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| 122 | os.umask(int(parameters['umask'], 8)) |
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| 123 | |
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| 124 | if parameters.has_key('debug'): |
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| 125 | self.DEBUG = int(parameters['debug']) |
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| 126 | else: |
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| 127 | self.DEBUG = 0 |
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| 128 | |
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| 129 | if parameters.has_key('mailto_link'): |
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| 130 | self.MAILTO = int(parameters['mailto_link']) |
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[74] | 131 | if parameters.has_key('mailto_cc'): |
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| 132 | self.MAILTO_CC = parameters['mailto_cc'] |
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| 133 | else: |
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| 134 | self.MAILTO_CC = '' |
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[22] | 135 | else: |
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| 136 | self.MAILTO = 0 |
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| 137 | |
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| 138 | if parameters.has_key('spam_level'): |
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| 139 | self.SPAM_LEVEL = int(parameters['spam_level']) |
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| 140 | else: |
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| 141 | self.SPAM_LEVEL = 0 |
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| 142 | |
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| 143 | if parameters.has_key('email_comment'): |
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| 144 | self.comment = str(parameters['email_comment']) |
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| 145 | |
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| 146 | if parameters.has_key('email_header'): |
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| 147 | self.EMAIL_HEADER = int(parameters['email_header']) |
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| 148 | else: |
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| 149 | self.EMAIL_HEADER = 0 |
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| 150 | |
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[42] | 151 | if parameters.has_key('alternate_notify_template'): |
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| 152 | self.notify_template = str(parameters['alternate_notify_template']) |
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| 153 | else: |
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| 154 | self.notify_template = None |
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[22] | 155 | |
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[43] | 156 | if parameters.has_key('reply_all'): |
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| 157 | self.REPLY_ALL = int(parameters['reply_all']) |
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| 158 | else: |
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| 159 | self.REPLY_ALL = 0 |
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[42] | 160 | |
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[74] | 161 | if parameters.has_key('ticket_update'): |
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| 162 | self.TICKET_UPDATE = int(parameters['ticket_update']) |
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| 163 | else: |
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| 164 | self.TICKET_UPDATE = 0 |
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[43] | 165 | |
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[118] | 166 | if parameters.has_key('drop_spam'): |
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| 167 | self.DROP_SPAM = int(parameters['drop_spam']) |
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| 168 | else: |
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| 169 | self.DROP_SPAM = 0 |
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[74] | 170 | |
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[134] | 171 | if parameters.has_key('verbatim_format'): |
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| 172 | self.VERBATIM_FORMAT = int(parameters['verbatim_format']) |
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| 173 | else: |
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| 174 | self.VERBATIM_FORMAT = 1 |
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[118] | 175 | |
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[136] | 176 | if parameters.has_key('strip_signature'): |
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| 177 | self.STRIP_SIGNATURE = int(parameters['strip_signature']) |
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| 178 | else: |
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| 179 | self.STRIP_SIGNATURE = 0 |
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[134] | 180 | |
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[148] | 181 | if parameters.has_key('use_textwrap'): |
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| 182 | self.USE_TEXTWRAP = int(parameters['use_textwrap']) |
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| 183 | else: |
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| 184 | self.USE_TEXTWRAP = 0 |
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| 185 | |
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[163] | 186 | if parameters.has_key('python_egg_cache'): |
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| 187 | self.python_egg_cache = str(parameters['python_egg_cache']) |
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| 188 | os.environ['PYTHON_EGG_CACHE'] = self.python_egg_cache |
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| 189 | |
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[173] | 190 | # Use OS independend functions |
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| 191 | # |
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| 192 | self.TMPDIR = os.path.normcase('/tmp') |
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| 193 | if parameters.has_key('tmpdir'): |
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| 194 | self.TMPDIR = os.path.normcase(str(parameters['tmpdir'])) |
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| 195 | |
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[22] | 196 | # X-Spam-Score: *** (3.255) BAYES_50,DNS_FROM_AHBL_RHSBL,HTML_ |
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| 197 | # Note if Spam_level then '*' are included |
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| 198 | def spam(self, message): |
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| 199 | if message.has_key('X-Spam-Score'): |
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| 200 | spam_l = string.split(message['X-Spam-Score']) |
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| 201 | number = spam_l[0].count('*') |
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| 202 | |
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| 203 | if number >= self.SPAM_LEVEL: |
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[41] | 204 | return 'Spam' |
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[22] | 205 | |
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[67] | 206 | elif message.has_key('X-Virus-found'): # treat virus mails as spam |
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| 207 | return 'Spam' |
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| 208 | |
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[41] | 209 | return self.get_config('ticket', 'default_component') |
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[22] | 210 | |
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[149] | 211 | def blacklisted_from(self): |
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| 212 | FROM_RE = re.compile(r""" |
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| 213 | MAILER-DAEMON@ |
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| 214 | """, re.VERBOSE) |
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| 215 | result = FROM_RE.search(self.email_addr) |
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| 216 | if result: |
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| 217 | return True |
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| 218 | else: |
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| 219 | return False |
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| 220 | |
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[139] | 221 | def email_to_unicode(self, message_str): |
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[22] | 222 | """ |
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| 223 | Email has 7 bit ASCII code, convert it to unicode with the charset |
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[79] | 224 | that is encoded in 7-bit ASCII code and encode it as utf-8 so Trac |
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[22] | 225 | understands it. |
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| 226 | """ |
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[139] | 227 | results = email.Header.decode_header(message_str) |
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[22] | 228 | str = None |
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| 229 | for text,format in results: |
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| 230 | if format: |
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| 231 | try: |
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| 232 | temp = unicode(text, format) |
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[139] | 233 | except UnicodeError, detail: |
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[22] | 234 | # This always works |
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| 235 | # |
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| 236 | temp = unicode(text, 'iso-8859-15') |
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[139] | 237 | except LookupError, detail: |
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| 238 | #text = 'ERROR: Could not find charset: %s, please install' %format |
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| 239 | #temp = unicode(text, 'iso-8859-15') |
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| 240 | temp = message_str |
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| 241 | |
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[22] | 242 | else: |
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| 243 | temp = string.strip(text) |
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[92] | 244 | temp = unicode(text, 'iso-8859-15') |
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[22] | 245 | |
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| 246 | if str: |
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[100] | 247 | str = '%s %s' %(str, temp) |
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[22] | 248 | else: |
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[100] | 249 | str = '%s' %temp |
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[22] | 250 | |
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[139] | 251 | #str = str.encode('utf-8') |
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[22] | 252 | return str |
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| 253 | |
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| 254 | def debug_attachments(self, message): |
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| 255 | n = 0 |
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| 256 | for part in message.walk(): |
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| 257 | if part.get_content_maintype() == 'multipart': # multipart/* is just a container |
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| 258 | print 'TD: multipart container' |
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| 259 | continue |
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| 260 | |
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| 261 | n = n + 1 |
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| 262 | print 'TD: part%d: Content-Type: %s' % (n, part.get_content_type()) |
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| 263 | print 'TD: part%d: filename: %s' % (n, part.get_filename()) |
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| 264 | |
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| 265 | if part.is_multipart(): |
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| 266 | print 'TD: this part is multipart' |
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| 267 | payload = part.get_payload(decode=1) |
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| 268 | print 'TD: payload:', payload |
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| 269 | else: |
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| 270 | print 'TD: this part is not multipart' |
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| 271 | |
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[173] | 272 | file = 'part%d' %n |
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| 273 | part_file = os.path.join(self.TMPDIR, file) |
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| 274 | #part_file = '/var/tmp/part%d' % n |
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[22] | 275 | print 'TD: writing part%d (%s)' % (n,part_file) |
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| 276 | fx = open(part_file, 'wb') |
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| 277 | text = part.get_payload(decode=1) |
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| 278 | if not text: |
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| 279 | text = '(None)' |
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| 280 | fx.write(text) |
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| 281 | fx.close() |
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| 282 | try: |
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| 283 | os.chmod(part_file,S_IRWXU|S_IRWXG|S_IRWXO) |
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| 284 | except OSError: |
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| 285 | pass |
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| 286 | |
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| 287 | def email_header_txt(self, m): |
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[72] | 288 | """ |
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| 289 | Display To and CC addresses in description field |
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| 290 | """ |
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[22] | 291 | str = '' |
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| 292 | if m['To'] and len(m['To']) > 0 and m['To'] != 'hic@sara.nl': |
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| 293 | str = "'''To:''' %s [[BR]]" %(m['To']) |
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| 294 | if m['Cc'] and len(m['Cc']) > 0: |
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| 295 | str = "%s'''Cc:''' %s [[BR]]" % (str, m['Cc']) |
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| 296 | |
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[139] | 297 | return self.email_to_unicode(str) |
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[22] | 298 | |
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[138] | 299 | |
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[43] | 300 | def set_owner(self, ticket): |
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[45] | 301 | """ |
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| 302 | Select default owner for ticket component |
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| 303 | """ |
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[43] | 304 | cursor = self.db.cursor() |
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| 305 | sql = "SELECT owner FROM component WHERE name='%s'" % ticket['component'] |
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| 306 | cursor.execute(sql) |
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[61] | 307 | try: |
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| 308 | ticket['owner'] = cursor.fetchone()[0] |
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| 309 | except TypeError, detail: |
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| 310 | ticket['owner'] = "UNKNOWN" |
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[43] | 311 | |
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[72] | 312 | def get_author_emailaddrs(self, message): |
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[45] | 313 | """ |
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[72] | 314 | Get the default author name and email address from the message |
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[45] | 315 | """ |
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[143] | 316 | temp = self.email_to_unicode(message['from']) |
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| 317 | #print temp.encode('utf-8') |
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[43] | 318 | |
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[143] | 319 | self.author, self.email_addr = email.Utils.parseaddr(temp) |
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| 320 | #print self.author.encode('utf-8', 'replace') |
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[142] | 321 | |
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[45] | 322 | # Look for email address in registered trac users |
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| 323 | # |
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[172] | 324 | users = [ u for (u, n, e) in self.env.get_known_users(self.db) |
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[72] | 325 | if e == self.email_addr ] |
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[43] | 326 | |
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[45] | 327 | if len(users) == 1: |
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[72] | 328 | self.email_field = users[0] |
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[45] | 329 | else: |
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[139] | 330 | self.email_field = self.email_to_unicode(message['from']) |
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[155] | 331 | #self.email_field = self.email_to_unicode(self.email_addr) |
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[45] | 332 | |
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[72] | 333 | def set_reply_fields(self, ticket, message): |
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| 334 | """ |
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| 335 | Set all the right fields for a new ticket |
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| 336 | """ |
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| 337 | ticket['reporter'] = self.email_field |
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| 338 | |
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[45] | 339 | # Put all CC-addresses in ticket CC field |
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[43] | 340 | # |
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| 341 | if self.REPLY_ALL: |
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[45] | 342 | #tos = message.get_all('to', []) |
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[43] | 343 | ccs = message.get_all('cc', []) |
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| 344 | |
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[45] | 345 | addrs = email.Utils.getaddresses(ccs) |
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[105] | 346 | if not addrs: |
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| 347 | return |
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[43] | 348 | |
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| 349 | # Remove reporter email address if notification is |
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| 350 | # on |
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| 351 | # |
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| 352 | if self.notification: |
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| 353 | try: |
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[72] | 354 | addrs.remove((self.author, self.email_addr)) |
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[43] | 355 | except ValueError, detail: |
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| 356 | pass |
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| 357 | |
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[45] | 358 | for name,mail in addrs: |
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[105] | 359 | try: |
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[108] | 360 | mail_list = '%s, %s' %(mail_list, mail) |
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[105] | 361 | except: |
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| 362 | mail_list = mail |
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[43] | 363 | |
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[105] | 364 | if mail_list: |
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[139] | 365 | ticket['cc'] = self.email_to_unicode(mail_list) |
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[96] | 366 | |
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| 367 | def save_email_for_debug(self, message, tempfile=False): |
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| 368 | if tempfile: |
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| 369 | import tempfile |
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| 370 | msg_file = tempfile.mktemp('.email2trac') |
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| 371 | else: |
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[173] | 372 | #msg_file = '/var/tmp/msg.txt' |
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| 373 | msg_file = os.path.join(self.TMPDIR, 'msg.txt') |
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| 374 | |
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[44] | 375 | print 'TD: saving email to %s' % msg_file |
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| 376 | fx = open(msg_file, 'wb') |
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| 377 | fx.write('%s' % message) |
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| 378 | fx.close() |
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| 379 | try: |
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| 380 | os.chmod(msg_file,S_IRWXU|S_IRWXG|S_IRWXO) |
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| 381 | except OSError: |
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| 382 | pass |
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| 383 | |
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[167] | 384 | def str_to_dict(self, str): |
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[164] | 385 | """ |
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| 386 | Transfrom a str of the form [<key>=<value>]+ to dict[<key>] = <value> |
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| 387 | """ |
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| 388 | # Skip the last ':' character |
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| 389 | # |
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| 390 | fields = string.split(str[:-1], ',') |
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| 391 | |
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| 392 | result = dict() |
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| 393 | for field in fields: |
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| 394 | try: |
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| 395 | index, value = string.split(field,'=') |
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[169] | 396 | |
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| 397 | # We can not change the description of a ticket via the subject |
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| 398 | # line. The description is the body of the email |
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| 399 | # |
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| 400 | if index.lower() in ['description']: |
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| 401 | continue |
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| 402 | |
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[164] | 403 | if value: |
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[165] | 404 | result[index.lower()] = value |
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[169] | 405 | |
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[164] | 406 | except ValueError: |
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| 407 | pass |
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| 408 | |
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[165] | 409 | return result |
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[167] | 410 | |
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[169] | 411 | def update_ticket_fields(self, ticket, user_dict): |
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| 412 | """ |
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| 413 | This will update the ticket fields when supplied via |
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| 414 | the subject mail line. It will only update the ticket |
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| 415 | field: |
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| 416 | - If the field is known |
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| 417 | - If the value supplied is valid for the ticket field |
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| 418 | - Else we skip it and no error is given |
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| 419 | """ |
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| 420 | |
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| 421 | # Build a system dictionary from the ticket fields |
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| 422 | # with field as index and option as value |
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| 423 | # |
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| 424 | sys_dict = dict() |
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| 425 | for field in ticket.fields: |
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[167] | 426 | try: |
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[169] | 427 | sys_dict[field['name']] = field['options'] |
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| 428 | |
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[167] | 429 | except KeyError: |
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[169] | 430 | sys_dict[field['name']] = None |
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[167] | 431 | pass |
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[169] | 432 | |
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| 433 | # Check user supplied fields an compare them with the |
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| 434 | # system one's |
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| 435 | # |
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| 436 | for field,value in user_dict.items(): |
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| 437 | if self.DEBUG >= 5: |
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| 438 | print 'user field : %s=%s' %(field,value) |
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| 439 | |
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| 440 | if sys_dict.has_key(field): |
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| 441 | if self.DEBUG >= 5: |
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| 442 | print 'sys field : ', sys_dict[field] |
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| 443 | |
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| 444 | # Check if value is an allowed system option, if TypeError then |
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| 445 | # every value is allowed |
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| 446 | # |
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| 447 | try: |
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| 448 | if value in sys_dict[field]: |
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| 449 | ticket[field] = value |
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| 450 | |
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| 451 | except TypeError: |
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| 452 | ticket[field] = value |
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| 453 | |
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[164] | 454 | |
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[169] | 455 | |
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[71] | 456 | def ticket_update(self, m): |
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[78] | 457 | """ |
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[79] | 458 | If the current email is a reply to an existing ticket, this function |
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| 459 | will append the contents of this email to that ticket, instead of |
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| 460 | creating a new one. |
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[78] | 461 | """ |
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[71] | 462 | if not m['Subject']: |
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| 463 | return False |
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| 464 | else: |
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[139] | 465 | subject = self.email_to_unicode(m['Subject']) |
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[71] | 466 | |
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| 467 | TICKET_RE = re.compile(r""" |
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| 468 | (?P<ticketnr>[#][0-9]+:) |
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[164] | 469 | |(?P<ticketnr_fields>[#][\d]+\?.*:) |
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[71] | 470 | """, re.VERBOSE) |
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| 471 | |
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| 472 | result = TICKET_RE.search(subject) |
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| 473 | if not result: |
---|
| 474 | return False |
---|
| 475 | |
---|
[164] | 476 | # Must we update ticket fields |
---|
| 477 | # |
---|
[167] | 478 | update_tkt_fields = dict() |
---|
[165] | 479 | try: |
---|
[164] | 480 | nr, keywords = string.split(result.group('ticketnr_fields'), '?') |
---|
[167] | 481 | update_tkt_fields = self.str_to_dict(keywords) |
---|
[165] | 482 | |
---|
| 483 | # Strip '#' |
---|
| 484 | # |
---|
| 485 | ticket_id = int(nr[1:]) |
---|
| 486 | |
---|
| 487 | except AttributeError: |
---|
| 488 | # Strip '#' and ':' |
---|
| 489 | # |
---|
[167] | 490 | nr = result.group('ticketnr') |
---|
[165] | 491 | ticket_id = int(nr[1:-1]) |
---|
[164] | 492 | |
---|
[71] | 493 | |
---|
[77] | 494 | # Get current time |
---|
| 495 | # |
---|
| 496 | when = int(time.time()) |
---|
| 497 | |
---|
[172] | 498 | try: |
---|
| 499 | tkt = Ticket(self.env, ticket_id, self.db) |
---|
| 500 | except util.TracError, detail: |
---|
| 501 | return False |
---|
[126] | 502 | |
---|
[172] | 503 | # Must we update some ticket fields properties |
---|
| 504 | # |
---|
| 505 | if update_tkt_fields: |
---|
[169] | 506 | self.update_ticket_fields(tkt, update_tkt_fields) |
---|
[166] | 507 | |
---|
[172] | 508 | body_text = self.get_body_text(m) |
---|
[76] | 509 | |
---|
[172] | 510 | tkt.save_changes(self.author, body_text, when) |
---|
| 511 | tkt['id'] = ticket_id |
---|
| 512 | |
---|
[129] | 513 | if self.VERSION == 0.9: |
---|
[152] | 514 | str = self.attachments(m, tkt, True) |
---|
[129] | 515 | else: |
---|
[152] | 516 | str = self.attachments(m, tkt) |
---|
[76] | 517 | |
---|
[72] | 518 | if self.notification: |
---|
[77] | 519 | self.notify(tkt, False, when) |
---|
[72] | 520 | |
---|
[71] | 521 | return True |
---|
| 522 | |
---|
[84] | 523 | def new_ticket(self, msg): |
---|
[77] | 524 | """ |
---|
| 525 | Create a new ticket |
---|
| 526 | """ |
---|
[41] | 527 | tkt = Ticket(self.env) |
---|
[22] | 528 | tkt['status'] = 'new' |
---|
| 529 | |
---|
| 530 | # Some defaults |
---|
| 531 | # |
---|
| 532 | tkt['milestone'] = self.get_config('ticket', 'default_milestone') |
---|
| 533 | tkt['priority'] = self.get_config('ticket', 'default_priority') |
---|
| 534 | tkt['severity'] = self.get_config('ticket', 'default_severity') |
---|
| 535 | tkt['version'] = self.get_config('ticket', 'default_version') |
---|
| 536 | |
---|
| 537 | if not msg['Subject']: |
---|
[151] | 538 | tkt['summary'] = u'(No subject)' |
---|
[22] | 539 | else: |
---|
[139] | 540 | tkt['summary'] = self.email_to_unicode(msg['Subject']) |
---|
[22] | 541 | |
---|
| 542 | |
---|
[41] | 543 | if settings.has_key('component'): |
---|
[22] | 544 | tkt['component'] = settings['component'] |
---|
| 545 | else: |
---|
[41] | 546 | tkt['component'] = self.spam(msg) |
---|
[22] | 547 | |
---|
[118] | 548 | # Discard SPAM messages. |
---|
[38] | 549 | # |
---|
[122] | 550 | if self.DROP_SPAM and (tkt['component'] == 'Spam'): |
---|
[150] | 551 | if self.DEBUG > 2 : |
---|
[149] | 552 | print 'This message is a SPAM. Automatic ticket insertion refused (SPAM level > %d' % self.SPAM_LEVEL |
---|
[124] | 553 | return False |
---|
[38] | 554 | |
---|
[43] | 555 | # Set default owner for component |
---|
[22] | 556 | # |
---|
[43] | 557 | self.set_owner(tkt) |
---|
[72] | 558 | self.set_reply_fields(tkt, msg) |
---|
[22] | 559 | |
---|
[45] | 560 | # produce e-mail like header |
---|
| 561 | # |
---|
[22] | 562 | head = '' |
---|
| 563 | if self.EMAIL_HEADER > 0: |
---|
| 564 | head = self.email_header_txt(msg) |
---|
[92] | 565 | |
---|
[72] | 566 | body_text = self.get_body_text(msg) |
---|
[45] | 567 | |
---|
[140] | 568 | tkt['description'] = '\r\n%s\r\n%s' \ |
---|
[142] | 569 | %(head, body_text) |
---|
[90] | 570 | |
---|
[77] | 571 | when = int(time.time()) |
---|
[45] | 572 | |
---|
[172] | 573 | ticket_id = tkt.insert() |
---|
| 574 | tkt['id'] = ticket_id |
---|
| 575 | |
---|
[90] | 576 | changed = False |
---|
| 577 | comment = '' |
---|
[77] | 578 | |
---|
[90] | 579 | # Rewrite the description if we have mailto enabled |
---|
[45] | 580 | # |
---|
[72] | 581 | if self.MAILTO: |
---|
[100] | 582 | changed = True |
---|
[142] | 583 | comment = u'\nadded mailto line\n' |
---|
| 584 | mailto = self.html_mailto_link(tkt['summary'], ticket_id, body_text) |
---|
| 585 | tkt['description'] = u'\r\n%s\r\n%s%s\r\n' \ |
---|
| 586 | %(head, mailto, body_text) |
---|
[45] | 587 | |
---|
[152] | 588 | str = self.attachments(msg, tkt) |
---|
| 589 | if str: |
---|
[100] | 590 | changed = True |
---|
[152] | 591 | comment = '%s\n%s\n' %(comment, str) |
---|
[77] | 592 | |
---|
[90] | 593 | if changed: |
---|
[172] | 594 | tkt.save_changes(self.author, comment) |
---|
| 595 | #print tkt.get_changelog(self.db, when) |
---|
[90] | 596 | |
---|
[45] | 597 | if self.notification: |
---|
[90] | 598 | self.notify(tkt, True) |
---|
| 599 | #self.notify(tkt, False) |
---|
[45] | 600 | |
---|
[77] | 601 | def parse(self, fp): |
---|
[96] | 602 | global m |
---|
| 603 | |
---|
[77] | 604 | m = email.message_from_file(fp) |
---|
| 605 | if not m: |
---|
| 606 | return |
---|
| 607 | |
---|
| 608 | if self.DEBUG > 1: # save the entire e-mail message text |
---|
| 609 | self.save_email_for_debug(m) |
---|
| 610 | self.debug_attachments(m) |
---|
| 611 | |
---|
| 612 | self.db = self.env.get_db_cnx() |
---|
[149] | 613 | self.get_author_emailaddrs(m) |
---|
[152] | 614 | |
---|
[149] | 615 | if self.blacklisted_from(): |
---|
| 616 | if self.DEBUG > 1 : |
---|
| 617 | print 'Message rejected : From: in blacklist' |
---|
| 618 | return False |
---|
[77] | 619 | |
---|
| 620 | if self.get_config('notification', 'smtp_enabled') in ['true']: |
---|
| 621 | self.notification = 1 |
---|
| 622 | else: |
---|
| 623 | self.notification = 0 |
---|
| 624 | |
---|
| 625 | # Must we update existing tickets |
---|
| 626 | # |
---|
| 627 | if self.TICKET_UPDATE > 0: |
---|
| 628 | if self.ticket_update(m): |
---|
| 629 | return True |
---|
| 630 | |
---|
[84] | 631 | self.new_ticket(m) |
---|
[77] | 632 | |
---|
[136] | 633 | def strip_signature(self, text): |
---|
| 634 | """ |
---|
| 635 | Strip signature from message, inspired by Mailman software |
---|
| 636 | """ |
---|
| 637 | body = [] |
---|
| 638 | for line in text.splitlines(): |
---|
| 639 | if line == '-- ': |
---|
| 640 | break |
---|
| 641 | body.append(line) |
---|
| 642 | |
---|
| 643 | return ('\n'.join(body)) |
---|
| 644 | |
---|
[151] | 645 | |
---|
[154] | 646 | def wrap_text(self, text, replace_whitespace = False): |
---|
[151] | 647 | """ |
---|
| 648 | Will break a lines longer then given length into several small lines of size |
---|
| 649 | given length |
---|
| 650 | """ |
---|
| 651 | import textwrap |
---|
[154] | 652 | |
---|
[151] | 653 | LINESEPARATOR = '\n' |
---|
[153] | 654 | reformat = '' |
---|
[151] | 655 | |
---|
[154] | 656 | for s in text.split(LINESEPARATOR): |
---|
| 657 | tmp = textwrap.fill(s,self.USE_TEXTWRAP) |
---|
| 658 | if tmp: |
---|
| 659 | reformat = '%s\n%s' %(reformat,tmp) |
---|
| 660 | else: |
---|
| 661 | reformat = '%s\n' %reformat |
---|
[153] | 662 | |
---|
| 663 | return reformat |
---|
| 664 | |
---|
[154] | 665 | # Python2.4 and higher |
---|
| 666 | # |
---|
| 667 | #return LINESEPARATOR.join(textwrap.fill(s,width) for s in str.split(LINESEPARATOR)) |
---|
| 668 | # |
---|
| 669 | |
---|
| 670 | |
---|
[72] | 671 | def get_body_text(self, msg): |
---|
[45] | 672 | """ |
---|
[79] | 673 | put the message text in the ticket description or in the changes field. |
---|
[45] | 674 | message text can be plain text or html or something else |
---|
| 675 | """ |
---|
[22] | 676 | has_description = 0 |
---|
[100] | 677 | encoding = True |
---|
[109] | 678 | ubody_text = u'No plain text message' |
---|
[22] | 679 | for part in msg.walk(): |
---|
[45] | 680 | |
---|
| 681 | # 'multipart/*' is a container for multipart messages |
---|
| 682 | # |
---|
| 683 | if part.get_content_maintype() == 'multipart': |
---|
[22] | 684 | continue |
---|
| 685 | |
---|
| 686 | if part.get_content_type() == 'text/plain': |
---|
[45] | 687 | # Try to decode, if fails then do not decode |
---|
| 688 | # |
---|
[90] | 689 | body_text = part.get_payload(decode=1) |
---|
[45] | 690 | if not body_text: |
---|
[90] | 691 | body_text = part.get_payload(decode=0) |
---|
[154] | 692 | |
---|
[136] | 693 | if self.STRIP_SIGNATURE: |
---|
| 694 | body_text = self.strip_signature(body_text) |
---|
[22] | 695 | |
---|
[148] | 696 | if self.USE_TEXTWRAP: |
---|
[151] | 697 | body_text = self.wrap_text(body_text) |
---|
[148] | 698 | |
---|
[45] | 699 | # Get contents charset (iso-8859-15 if not defined in mail headers) |
---|
| 700 | # |
---|
[100] | 701 | charset = part.get_content_charset() |
---|
[102] | 702 | if not charset: |
---|
| 703 | charset = 'iso-8859-15' |
---|
| 704 | |
---|
[89] | 705 | try: |
---|
[96] | 706 | ubody_text = unicode(body_text, charset) |
---|
[100] | 707 | |
---|
| 708 | except UnicodeError, detail: |
---|
[96] | 709 | ubody_text = unicode(body_text, 'iso-8859-15') |
---|
[89] | 710 | |
---|
[100] | 711 | except LookupError, detail: |
---|
[139] | 712 | ubody_text = 'ERROR: Could not find charset: %s, please install' %(charset) |
---|
[100] | 713 | |
---|
[22] | 714 | elif part.get_content_type() == 'text/html': |
---|
[109] | 715 | ubody_text = '(see attachment for HTML mail message)' |
---|
[22] | 716 | |
---|
| 717 | else: |
---|
[109] | 718 | ubody_text = '(see attachment for message)' |
---|
[22] | 719 | |
---|
| 720 | has_description = 1 |
---|
| 721 | break # we have the description, so break |
---|
| 722 | |
---|
| 723 | if not has_description: |
---|
[109] | 724 | ubody_text = '(see attachment for message)' |
---|
[22] | 725 | |
---|
[100] | 726 | # A patch so that the web-interface will not update the description |
---|
| 727 | # field of a ticket |
---|
| 728 | # |
---|
| 729 | ubody_text = ('\r\n'.join(ubody_text.splitlines())) |
---|
[22] | 730 | |
---|
[100] | 731 | # If we can unicode it try to encode it for trac |
---|
| 732 | # else we a lot of garbage |
---|
| 733 | # |
---|
[142] | 734 | #if encoding: |
---|
| 735 | # ubody_text = ubody_text.encode('utf-8') |
---|
[100] | 736 | |
---|
[134] | 737 | if self.VERBATIM_FORMAT: |
---|
| 738 | ubody_text = '{{{\r\n%s\r\n}}}' %ubody_text |
---|
| 739 | else: |
---|
| 740 | ubody_text = '%s' %ubody_text |
---|
| 741 | |
---|
[100] | 742 | return ubody_text |
---|
| 743 | |
---|
[77] | 744 | def notify(self, tkt , new=True, modtime=0): |
---|
[79] | 745 | """ |
---|
| 746 | A wrapper for the TRAC notify function. So we can use templates |
---|
| 747 | """ |
---|
[112] | 748 | if tkt['component'] == 'Spam': |
---|
| 749 | return |
---|
| 750 | |
---|
[41] | 751 | try: |
---|
| 752 | # create false {abs_}href properties, to trick Notify() |
---|
| 753 | # |
---|
| 754 | self.env.abs_href = Href(self.get_config('project', 'url')) |
---|
| 755 | self.env.href = Href(self.get_config('project', 'url')) |
---|
[22] | 756 | |
---|
[41] | 757 | tn = TicketNotifyEmail(self.env) |
---|
[42] | 758 | if self.notify_template: |
---|
| 759 | tn.template_name = self.notify_template; |
---|
| 760 | |
---|
[77] | 761 | tn.notify(tkt, new, modtime) |
---|
[41] | 762 | |
---|
| 763 | except Exception, e: |
---|
[79] | 764 | print 'TD: Failure sending notification on creation of ticket #%s: %s' %(tkt['id'], e) |
---|
[41] | 765 | |
---|
[22] | 766 | def mail_line(self, str): |
---|
| 767 | return '%s %s' % (self.comment, str) |
---|
| 768 | |
---|
| 769 | |
---|
[72] | 770 | def html_mailto_link(self, subject, id, body): |
---|
| 771 | if not self.author: |
---|
[143] | 772 | author = self.email_addr |
---|
[22] | 773 | else: |
---|
[142] | 774 | author = self.author |
---|
[22] | 775 | |
---|
| 776 | # Must find a fix |
---|
| 777 | # |
---|
| 778 | #arr = string.split(body, '\n') |
---|
| 779 | #arr = map(self.mail_line, arr) |
---|
| 780 | #body = string.join(arr, '\n') |
---|
| 781 | #body = '%s wrote:\n%s' %(author, body) |
---|
| 782 | |
---|
| 783 | # Temporary fix |
---|
[142] | 784 | # |
---|
[74] | 785 | str = 'mailto:%s?Subject=%s&Cc=%s' %( |
---|
| 786 | urllib.quote(self.email_addr), |
---|
| 787 | urllib.quote('Re: #%s: %s' %(id, subject)), |
---|
| 788 | urllib.quote(self.MAILTO_CC) |
---|
| 789 | ) |
---|
| 790 | |
---|
[90] | 791 | str = '\r\n{{{\r\n#!html\r\n<a href="%s">Reply to: %s</a>\r\n}}}\r\n' %(str, author) |
---|
[22] | 792 | return str |
---|
| 793 | |
---|
[129] | 794 | def attachments(self, message, ticket, update=False): |
---|
[79] | 795 | ''' |
---|
| 796 | save any attachments as files in the ticket's directory |
---|
| 797 | ''' |
---|
[22] | 798 | count = 0 |
---|
[77] | 799 | first = 0 |
---|
| 800 | number = 0 |
---|
[152] | 801 | |
---|
| 802 | # Get Maxium attachment size |
---|
| 803 | # |
---|
| 804 | max_size = int(self.get_config('attachment', 'max_size')) |
---|
[153] | 805 | status = '' |
---|
[152] | 806 | |
---|
[22] | 807 | for part in message.walk(): |
---|
| 808 | if part.get_content_maintype() == 'multipart': # multipart/* is just a container |
---|
| 809 | continue |
---|
| 810 | |
---|
| 811 | if not first: # first content is the message |
---|
| 812 | first = 1 |
---|
| 813 | if part.get_content_type() == 'text/plain': # if first is text, is was already put in the description |
---|
| 814 | continue |
---|
| 815 | |
---|
| 816 | filename = part.get_filename() |
---|
| 817 | if not filename: |
---|
[77] | 818 | number = number + 1 |
---|
| 819 | filename = 'part%04d' % number |
---|
[22] | 820 | |
---|
[72] | 821 | ext = mimetypes.guess_extension(part.get_content_type()) |
---|
[22] | 822 | if not ext: |
---|
| 823 | ext = '.bin' |
---|
| 824 | |
---|
| 825 | filename = '%s%s' % (filename, ext) |
---|
| 826 | else: |
---|
[139] | 827 | filename = self.email_to_unicode(filename) |
---|
[22] | 828 | |
---|
[48] | 829 | # From the trac code |
---|
| 830 | # |
---|
| 831 | filename = filename.replace('\\', '/').replace(':', '/') |
---|
| 832 | filename = os.path.basename(filename) |
---|
[22] | 833 | |
---|
[48] | 834 | # We try to normalize the filename to utf-8 NFC if we can. |
---|
| 835 | # Files uploaded from OS X might be in NFD. |
---|
[92] | 836 | # Check python version and then try it |
---|
[48] | 837 | # |
---|
| 838 | if sys.version_info[0] > 2 or (sys.version_info[0] == 2 and sys.version_info[1] >= 3): |
---|
[92] | 839 | try: |
---|
| 840 | filename = unicodedata.normalize('NFC', unicode(filename, 'utf-8')).encode('utf-8') |
---|
| 841 | except TypeError: |
---|
| 842 | pass |
---|
[48] | 843 | |
---|
[22] | 844 | url_filename = urllib.quote(filename) |
---|
[172] | 845 | # |
---|
| 846 | # Must be tuneables HvB |
---|
| 847 | # |
---|
[173] | 848 | path, fd = util.create_unique_file(os.path.join(self.TMPDIR, url_filename)) |
---|
[22] | 849 | text = part.get_payload(decode=1) |
---|
| 850 | if not text: |
---|
| 851 | text = '(None)' |
---|
[48] | 852 | fd.write(text) |
---|
| 853 | fd.close() |
---|
[22] | 854 | |
---|
[153] | 855 | # get the file_size |
---|
[22] | 856 | # |
---|
[48] | 857 | stats = os.lstat(path) |
---|
[153] | 858 | file_size = stats[stat.ST_SIZE] |
---|
[22] | 859 | |
---|
[152] | 860 | # Check if the attachment size is allowed |
---|
| 861 | # |
---|
[153] | 862 | if (max_size != -1) and (file_size > max_size): |
---|
| 863 | status = '%s\nFile %s is larger then allowed attachment size (%d > %d)\n\n' \ |
---|
| 864 | %(status, filename, file_size, max_size) |
---|
[152] | 865 | |
---|
| 866 | os.unlink(path) |
---|
| 867 | continue |
---|
| 868 | else: |
---|
| 869 | count = count + 1 |
---|
| 870 | |
---|
[172] | 871 | # Insert the attachment |
---|
[73] | 872 | # |
---|
[172] | 873 | fd = open(path) |
---|
| 874 | att = attachment.Attachment(self.env, 'ticket', ticket['id']) |
---|
[73] | 875 | |
---|
[172] | 876 | # This will break the ticket_update system, the body_text is vaporized |
---|
| 877 | # ;-( |
---|
| 878 | # |
---|
| 879 | if not update: |
---|
| 880 | att.author = self.author |
---|
| 881 | att.description = self.email_to_unicode('Added by email2trac') |
---|
[73] | 882 | |
---|
[172] | 883 | att.insert(url_filename, fd, file_size) |
---|
| 884 | #except util.TracError, detail: |
---|
| 885 | # print detail |
---|
[73] | 886 | |
---|
[103] | 887 | # Remove the created temporary filename |
---|
| 888 | # |
---|
[172] | 889 | fd.close() |
---|
[103] | 890 | os.unlink(path) |
---|
| 891 | |
---|
[77] | 892 | # Return how many attachments |
---|
| 893 | # |
---|
[153] | 894 | status = 'This message has %d attachment(s)\n%s' %(count, status) |
---|
| 895 | return status |
---|
[22] | 896 | |
---|
[77] | 897 | |
---|
[22] | 898 | def mkdir_p(dir, mode): |
---|
| 899 | '''do a mkdir -p''' |
---|
| 900 | |
---|
| 901 | arr = string.split(dir, '/') |
---|
| 902 | path = '' |
---|
| 903 | for part in arr: |
---|
| 904 | path = '%s/%s' % (path, part) |
---|
| 905 | try: |
---|
| 906 | stats = os.stat(path) |
---|
| 907 | except OSError: |
---|
| 908 | os.mkdir(path, mode) |
---|
| 909 | |
---|
| 910 | |
---|
| 911 | def ReadConfig(file, name): |
---|
| 912 | """ |
---|
| 913 | Parse the config file |
---|
| 914 | """ |
---|
| 915 | |
---|
| 916 | if not os.path.isfile(file): |
---|
[79] | 917 | print 'File %s does not exist' %file |
---|
[22] | 918 | sys.exit(1) |
---|
| 919 | |
---|
| 920 | config = ConfigParser.ConfigParser() |
---|
| 921 | try: |
---|
| 922 | config.read(file) |
---|
| 923 | except ConfigParser.MissingSectionHeaderError,detail: |
---|
| 924 | print detail |
---|
| 925 | sys.exit(1) |
---|
| 926 | |
---|
| 927 | |
---|
| 928 | # Use given project name else use defaults |
---|
| 929 | # |
---|
| 930 | if name: |
---|
| 931 | if not config.has_section(name): |
---|
[79] | 932 | print "Not a valid project name: %s" %name |
---|
[22] | 933 | print "Valid names: %s" %config.sections() |
---|
| 934 | sys.exit(1) |
---|
| 935 | |
---|
| 936 | project = dict() |
---|
| 937 | for option in config.options(name): |
---|
| 938 | project[option] = config.get(name, option) |
---|
| 939 | |
---|
| 940 | else: |
---|
| 941 | project = config.defaults() |
---|
| 942 | |
---|
| 943 | return project |
---|
| 944 | |
---|
[87] | 945 | |
---|
[22] | 946 | if __name__ == '__main__': |
---|
| 947 | # Default config file |
---|
| 948 | # |
---|
[24] | 949 | configfile = '@email2trac_conf@' |
---|
[22] | 950 | project = '' |
---|
| 951 | component = '' |
---|
[87] | 952 | ENABLE_SYSLOG = 0 |
---|
| 953 | |
---|
[22] | 954 | try: |
---|
| 955 | opts, args = getopt.getopt(sys.argv[1:], 'chf:p:', ['component=','help', 'file=', 'project=']) |
---|
| 956 | except getopt.error,detail: |
---|
| 957 | print __doc__ |
---|
| 958 | print detail |
---|
| 959 | sys.exit(1) |
---|
[87] | 960 | |
---|
[22] | 961 | project_name = None |
---|
| 962 | for opt,value in opts: |
---|
| 963 | if opt in [ '-h', '--help']: |
---|
| 964 | print __doc__ |
---|
| 965 | sys.exit(0) |
---|
| 966 | elif opt in ['-c', '--component']: |
---|
| 967 | component = value |
---|
| 968 | elif opt in ['-f', '--file']: |
---|
| 969 | configfile = value |
---|
| 970 | elif opt in ['-p', '--project']: |
---|
| 971 | project_name = value |
---|
[87] | 972 | |
---|
[22] | 973 | settings = ReadConfig(configfile, project_name) |
---|
| 974 | if not settings.has_key('project'): |
---|
| 975 | print __doc__ |
---|
[79] | 976 | print 'No Trac project is defined in the email2trac config file.' |
---|
[22] | 977 | sys.exit(1) |
---|
[87] | 978 | |
---|
[22] | 979 | if component: |
---|
| 980 | settings['component'] = component |
---|
[87] | 981 | |
---|
[22] | 982 | if settings.has_key('trac_version'): |
---|
| 983 | version = float(settings['trac_version']) |
---|
| 984 | else: |
---|
| 985 | version = trac_default_version |
---|
| 986 | |
---|
[87] | 987 | if settings.has_key('enable_syslog'): |
---|
| 988 | ENABLE_SYSLOG = float(settings['enable_syslog']) |
---|
| 989 | |
---|
[22] | 990 | #debug HvB |
---|
| 991 | #print settings |
---|
[87] | 992 | |
---|
| 993 | try: |
---|
[172] | 994 | if version == 0.9: |
---|
[87] | 995 | from trac import attachment |
---|
| 996 | from trac.env import Environment |
---|
| 997 | from trac.ticket import Ticket |
---|
| 998 | from trac.web.href import Href |
---|
| 999 | from trac import util |
---|
| 1000 | from trac.Notify import TicketNotifyEmail |
---|
| 1001 | elif version == 0.10: |
---|
| 1002 | from trac import attachment |
---|
| 1003 | from trac.env import Environment |
---|
| 1004 | from trac.ticket import Ticket |
---|
| 1005 | from trac.web.href import Href |
---|
| 1006 | from trac import util |
---|
[139] | 1007 | # |
---|
| 1008 | # return util.text.to_unicode(str) |
---|
| 1009 | # |
---|
[87] | 1010 | # see http://projects.edgewall.com/trac/changeset/2799 |
---|
| 1011 | from trac.ticket.notification import TicketNotifyEmail |
---|
| 1012 | |
---|
| 1013 | env = Environment(settings['project'], create=0) |
---|
| 1014 | tktparser = TicketEmailParser(env, settings, version) |
---|
| 1015 | tktparser.parse(sys.stdin) |
---|
[22] | 1016 | |
---|
[87] | 1017 | # Catch all errors ans log to SYSLOG if we have enabled this |
---|
| 1018 | # else stdout |
---|
| 1019 | # |
---|
| 1020 | except Exception, error: |
---|
| 1021 | if ENABLE_SYSLOG: |
---|
| 1022 | syslog.openlog('email2trac', syslog.LOG_NOWAIT) |
---|
| 1023 | etype, evalue, etb = sys.exc_info() |
---|
| 1024 | for e in traceback.format_exception(etype, evalue, etb): |
---|
| 1025 | syslog.syslog(e) |
---|
| 1026 | syslog.closelog() |
---|
| 1027 | else: |
---|
| 1028 | traceback.print_exc() |
---|
[22] | 1029 | |
---|
[97] | 1030 | if m: |
---|
[98] | 1031 | tktparser.save_email_for_debug(m, True) |
---|
[97] | 1032 | |
---|
[22] | 1033 | # EOB |
---|