= Installation and Configuration of email2trac = The email2trac package contains the following utilities: email2trac.py : converts an email to ticket. Reads a config file email2trac.conf run_email2trac.c: suid program that changes the MTA-user to the TRAC-user so that we can save attachments delete_spam.py : small program that deletes the SPAM tickets from the database email2trac.conf : read by email2trac.py to set the various options. This are the options: {{{ [DEFAULT] # REQUIRED project: /data/trac/jouvin # REQUIRED debug: 1 # OPTIONAL, if set print some DEBUG info spam_level: 4 # OPTIONAL, if set check for SPAM mail reply_address: 1 # OBSOLETE, see trac.ini notification section reply_all: 1 # OPTIONAL, if set then put all CC-addresses in ticket CC-field umask: 022 # OPTIONAL, Use this umask for saving attachments mailto_link: 1 # OPTIONAL, if set then [mailto:] in description mailto_cc: ticket@test.nl # OPTIONAL, Use this address as CC in mailto line ticket_update: 1 # OPTIONAL, if set then check if this is an update for a ticket email_header: 1 # OPTIONAL, if set then show TO/CC fields in description trac_version: 0.8 # OPTIONAL, if set use this as trac version (D: 0.9) enable_syslog: 1 # OPTIONAL, if set log errors to syslog, note errors are not mailed back to the reporter. [bas] # OPTIONAL project declaration, also set # project option, use -p|--project project: /data/trac/bas # spam_level: 2 # Override DEFAULT spam_level, can also be # done for other options }}} == Installation and Configuration == First build, install email2trac : option 1: * ./configure (see --help) {{{ default values for: prefix=/usr/local --> --prefix= exec_prefix=$prefix/bin --> --exec_prefix= sysconfdir=$prefix/etc --> --sysconfdir= MTA_USER=nobody --> --with-mta_user= TRAC_USER=www-data --> --with-trac_user= }}} * make * make install * First install copy emailtrac.conf to $sysconfdir option 2: * debian/rules binary * First install copy emailtrac.conf to /etc After installation, edit email2trac.conf for your site. Most important parameter is project, see above If you have enabled 'ticket_update' in email2trac.conf then you have to choose one of these options to make it work: 1 - Configure trac notification, eg: - (ticket address: ticket@test.nl) [notification] smtp_enabled = true smtp_always_cc = test@test.nl smtp_server = localhost smtp_from = ticket@test.nl always_notify_reporter = true 2 - Use the mailto_cc in email2trac.conf if you want to sent an email to the user and the trac ticket email address via the mailto link == Usage == It depends on your MTA how the setup is. For Sendmail and Postfix, the p rocedure is the same : * Edit your alias definition file (default : /etc/aliases for Postfix, /etc/mail/aliases for Sendmail) and add one line per project/component you want to allow ticket submission from email to. For each alias, you can specify option --project. This option selects a configuration stanza in the config file and ''--component'' to specify a component other than the default component for the project. Line must have the following format : {{{ tracproj: |"/usr/sbin/run_email2trac [--project=] [--component=]" }}} * Update your alias database with command ''newaliases'' * Test with a command like : {{{ mail tracproj }}} === Note for Sendmail === This is a message from emailtotrac tickets archive: {{{ Sendmail limits the executables that can be run via aliases to those in a special directory, and runs them using a restricted shell called smrsh. On RH, the default location for the allowed programs is /etc/smrsh. I tried both a link in that dir to the run_email2trac file and a little shell script that simply calls run_email2trac and passes the params. Both should work, but neither did yet. Majordomo works the same way, and it set up on the machine already so I'll check on that later today. I found a pretty good walk-through of the problem/solution at http://archives.free.net.ph/message/20030605.105120.74c3bfa8.html Well, I was in fact doing the right thing. Here's all the steps to follow post make install ln -s /usr/local/bin/run_email2trac /etc/smrsh/run_email2trac in aliases use: "|run_email2trac -project=bas" Note: Include the quotes, they are necessary. That got me past the sendmail problem. No ticket appeared in the project, but I'll look into that next. Is there a log generated anywhere? }}}