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Ticket Resolution Summary Owner Reporter
#20 fixed fails with request for r/w permissions when user possesses them already anonymous rercola@…
Description

I have a Trac 0.10.3 install on this machine, and I grabbed email2trac 0.10, configured it using dpkg-buildpackage, and installed it as a deb.

I edited the config to point to my trac install, and then edited postfix to point appropriately and run run_email2trac.

It silently failed a number of times before I thought to turn on syslog, and it now prints the following error:

Aug 9 06:30:07 einstein email2trac: Traceback (most recent call last): Aug 9 06:30:07 einstein email2trac: File "/usr/bin/email2trac", line 1062, in ? tktparser.parse(sys.stdin) Aug 9 06:30:07 einstein email2trac: File "/usr/bin/email2trac", line 647, in parse self.db = self.env.get_db_cnx() Aug 9 06:30:07 einstein email2trac: File "/var/lib/python-support/python2.4/trac/env.py", line 182, in get_db_cnx return DatabaseManager?(self).get_connection() Aug 9 06:30:07 einstein email2trac: File "/var/lib/python-support/python2.4/trac/db/api.py", line 75, in get_connection return self._cnx_pool.get_cnx(self.timeout or None) Aug 9 06:30:07 einstein email2trac: File "/var/lib/python-support/python2.4/trac/db/pool.py", line 101, in get_cnx cnx = self._connector.get_connection(self._kwargs) Aug 9 06:30:07 einstein email2trac: File "/var/lib/python-support/python2.4/trac/db/sqlite_backend.py", line 113, in get_connection return SQLiteConnection(path, params) Aug 9 06:30:07 einstein email2trac: File "/var/lib/python-support/python2.4/trac/db/sqlite_backend.py", line 150, in init raise TracError?('The user %s requires read _and_ write ' \ Aug 9 06:30:07 einstein email2trac: TracError?: The user trac requires read _and_ write permission to the database file /var/acmtrac/trac-project/db/trac.db and the directory it is located in.

However, if we check the permissions... # ls -al /var/acmtrac/trac-project/db total 6352 drwxr-xr-x 2 trac trac 4096 Aug 9 06:22 . drwxr-xr-x 10 trac root 4096 Aug 9 06:10 .. -rw-r--r-- 1 trac root 2149376 Aug 9 06:22 trac.db

I'm rather at a loss. Trac functions fine, for what it's worth, so whatever it is, it's not breaking trac itself, just email2trac...

#21 invalid Several Enhacnements of email2trac anonymous "Heiko Behrens" <HeikoBehrens@…>
Description
Hello,

I made some improvements of email2trac regarding the handling of html
and
embedded images. Also, this version can accept files instead of stdin
only
and works right with binary attachments. Among other smaller fixes
this
improves the behavior under windows (at least for us).

How can I publish these changes?

Regards
#26 fixed Q: Able to collaborate internally on tickets before mailing a response anonymous anonymous
Description

From a customer support perspective can ticket items be collaborated on internally (as they are currently with Trac) and then only at the end a reply specified to the original sender?

If not please consider this a feature request.

Thanks!

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