Custom Query (332 matches)

I set only one account in the recipient_list. When the users sends an issue to our support email which is in the recipient_list but they put another email before the support email in the to-field, a ticket is not created. log message says that the other email is not in the recipient list. Is there any work around to check all the emails in the to-field?

Dear Mr Van der Vlies,

I was wondering how I can change the default ticket type when a ticket
is created by email2trac. I'm only able to find an old configuration
option ticket_type which doesn't seem to work. Am I able to change the
default ticket type?

Regards
Niels Lemmens
Netherlands

P.S. In case you are dutch, which probably is the case, we can
continue this conversationin dutch :)

When updating an existing ticket through email2trac, the added comment does not contain the From: header.

The wanted result is something like the following:

• original message:

From: Some One <someone@example.org>
To: An Other <another@example.org>
CC: <email2trac@example.org>
Date: Tue, 18 Oct 2011 15:44:06 +0200
Subject: RE: some subject (reference: #9304:)

...

• gets translated in a new comment added to ticket 9304 containing the following:

On Tue, 18 Oct 2011 15:44:06 +0200 Some One <someone@example.org> wrote:

Messagetext