Custom Query (332 matches)

Is there a way to provide ticket-related attributes from the email message composed?

What I mean is can I set things like milestone, component, keywords and assign the ticket to someone in particular, all from a single email message?

we use trac 0.10.4-2~feisty1 on an ubuntu server and have the following problem: we've configured under notification in the ini-file the option smtp_always_cc = ... (to three email adresses). If I create a new ticket manually, the mail regarding a new ticket is send. But if i add the new ticket by mailing it trough email2trac no mail will be sent but there is a ticket with the status new.

I have tom@… and scott@… that are involved with a ticket. When "Scott Serr <scott@…>" uses email2trac to reply to this ticket, it shows in Trac as being changed by "Scott Serr" and not "scott" which is his short name (user name) in trac. This is not bad, but now the email notifications are not going to just tom and scott, they also go to "Serr@…" also... which doesn't exist.

I'm looking at get_author_emailaddrs() at about line 334-353 in the latest release of email2trac.

        # Look for email address in registered trac users
        #
        users = [ u for (u, n, e) in self.env.get_known_users(self.db)
                         if e == self.email_addr ]

        if len(users) == 1:
             self.email_from = users[0]
        else:
             self.email_from =  self.email_to_unicode(message['from'])
             #self.email_from =  self.email_to_unicode(self.email_addr)

Yes, "scott" has filled out his Trac settings name "Scott Serr" and email "scott@…". I'm not a Python programmer, but it seems the users variable is not filled with the right stuff. Help?