Custom Query (332 matches)

I'm running run_email2trac with the following command in /etc/aliases:

sw: "|/usr/local/bin/run_email2trac -d -f /usr/local/etc/email2trac.conf"

Unfortunately, it crashes in the email2trac script. If I run the email to trac script directly (but as root), using:

cat foo | sudo /usr/local/bin/email2trac -d -f /usr/local/etc/email2trac.conf"

(where foo is a saved email of mine), then the program runs fully without error, and I get a new ticket in the trac database.

The error I get in /var/log/mail.log shows the command failing, but doesn't print enough output to show all the debug info:

Jan 13 11:17:19 iv-eng-vm postfix/smtpd[24168]: connect from wisrv001.westonlan.com[10.0.20.20]
Jan 13 11:17:20 iv-eng-vm postfix/smtpd[24168]: C7EAD2B28BA: client=wisrv001.westonlan.com[10.0.20.20]
Jan 13 11:17:20 iv-eng-vm postfix/cleanup[24172]: C7EAD2B28BA: message-id=<98EC3A86-C519-4774-A868-BBD063036E9B@iveia.com>
Jan 13 11:17:20 iv-eng-vm postfix/qmgr[3160]: C7EAD2B28BA: from=<bsilverman@iveia.com>, size=24112, nrcpt=1 (queue active)
Jan 13 11:17:20 iv-eng-vm postfix/smtpd[24168]: disconnect from wisrv001.westonlan.com[10.0.20.20]
Jan 13 11:17:21 iv-eng-vm postfix/local[24173]: C7EAD2B28BA: to=<sw@trac.iveia.com>, relay=local, delay=1.5, delays=0.35/0.01/0/1.2, dsn=5.3.0, status=bounced (Command died with status 1: "/usr/local/bin/run_email2trac -d -f /usr/local/etc/email2trac.conf". Command output: 2014-01-13 11:17:20,573 email2trac titan: Found trac version: 1.0 2014-01-13 11:17:20,730 email2trac titan: Loading environment /var/local/trac/titan 2014-01-13 11:17:21,163 email2trac titan: Main function parse 2014-01-13 11:17:21,167 email2trac titan: saving email to /tmp/tmp6GecYV.titan.email2trac 2014-01-13 11:17:21,172 email2trac titan: function get_message_parts() 2014-01-13 11:17:21,172 email2trac titan:   Message part: Main-Type: multipart 2014-01-13 11:17:21,172 email2trac titan:   Message part: Content-Type: multipart/alternative 2014-01-13 11:17:21,172 email2trac titan:   Message part: Main-Type: text 2014-01-13 11:17:21,172 email2trac titan:   Message part: Content-Type: text/plain 2014-01-13 11:17:21,172 email2trac titan: function 
Jan 13 11:17:21 iv-eng-vm postfix/cleanup[24172]: 5603A2B2904: message-id=<20140113161721.5603A2B2904@trac.iveia.com>
Jan 13 11:17:21 iv-eng-vm postfix/qmgr[3160]: 5603A2B2904: from=<>, size=34660, nrcpt=1 (queue active)
Jan 13 11:17:21 iv-eng-vm postfix/bounce[24176]: C7EAD2B28BA: sender non-delivery notification: 5603A2B2904
Jan 13 11:17:21 iv-eng-vm postfix/qmgr[3160]: C7EAD2B28BA: removed
Jan 13 11:17:21 iv-eng-vm postfix/smtp[24177]: 5603A2B2904: to=<bsilverman@iveia.com>, relay=iveia.com[10.0.20.20]:25, delay=0.13, delays=0.01/0.01/0.01/0.11, dsn=2.6.0, status=sent (250 2.6.0  <20140113161721.5603A2B2904@trac.iveia.com> Queued mail for delivery)
Jan 13 11:17:21 iv-eng-vm postfix/qmgr[3160]: 5603A2B2904: removed

However, I added the following just after "logger" is instantiated so that I can see all the debug info:

fh = logging.FileHandler('/tmp/spam.log')
fh.setLevel(logging.DEBUG)
logger.addHandler(fh)

when I do that, I see more info - and email2trac appears to just exit. For example:

Found trac version: 1.0
Loading environment /var/local/trac/titan
Main function parse
saving email to /tmp/tmptnqS54.titan.email2trac
function get_message_parts()
	 Message part: Main-Type: multipart
	 Message part: Content-Type: multipart/alternative
	 Message part: Main-Type: text
	 Message part: Content-Type: text/plain
function inline_part()
	 unicode filename: None
	 raw filename: None
function check_filename_length: 
function inline_properties
	 Message part: Main-Type: text
	 Message part: Content-Type: text/html
function inline_part()
	 Skipping alternative HTML message
function unique_attachment_names()
function get_body_text()
function debug_body:
writing body to /tmp/tmptnqS54.titan.email2trac.body
function debug_attachments
function get_sender_info
function email_to_unicode
	 email name: Brian Silverman, email address: bsilverman@iveia.com
	get_sender_info: found registered user: bsilverman
function email_header_acl: white_list
	 white_list not defined, all messages are allowed.
function email_header_acl: black_list
function email_header_acl: recipient_list
	 recipient_list not defined, all messages are allowed.
function spam
function spam
function email_to_unicode
subject: u'test23'
function ticket_update_by_subject
function new_ticket
function set_cc_fields
function set_ticket_fields
before
trac[summary] = 
after
before
trac[reporter] = 
after
before
trac[owner] = < default >
after
used owner = < default >
before
trac[description] = 
after
before
trac[type] = defect
after
used type = defect
before
trac[status] = 
after
before
trac[priority] = none
Traceback (most recent call last):

The file doesn't include a traceback. Note: the "before" and "after" were added by me as debug messages.

Finally, when adding/removing debug messages, I have once seen the command work and actually insert a ticket in the trac database.

More info - I am using:

• Trac 1.0,
• email2trac

  SVN Info:
          $Id: email2trac.py.in 628 2013-06-18 10:05:30Z bas $
  

• Ubuntu:

  bri@iv-eng-vm:~/e2t/email2trac-2.7.0$ lsb_release -a
  No LSB modules are available.
  Distributor ID:	Ubuntu
  Description:	Ubuntu 9.04
  Release:	9.04
  Codename:	jaunty
  

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Always this error occurs. When will I assign a ticket.

I noticed that this only occurs in the ticket's created [1] email2trac. The plugin is being broken TracjsGantt.

Maybe this is a chain reaction. I use customized and required fields. However, the tickets created by email2trac not carry these custom and required fields. This explains?

[1] https://oss.trac.surfsara.nl/email2trac

Traceback (most recent call last):
  File "/usr/local/lib/python2.7/dist-packages/Trac-1.0-py2.7.egg/trac/web/main.py", line 497, in _dispatch_request
    dispatcher.dispatch(req)
  File "/usr/local/lib/python2.7/dist-packages/Trac-1.0-py2.7.egg/trac/web/main.py", line 214, in dispatch
    resp = chosen_handler.process_request(req)
  File "/usr/local/lib/python2.7/dist-packages/Trac-1.0-py2.7.egg/trac/ticket/web_ui.py", line 179, in process_request
    return self._process_ticket_request(req)
  File "/usr/local/lib/python2.7/dist-packages/Trac-1.0-py2.7.egg/trac/ticket/web_ui.py", line 614, in _process_ticket_request
    self._do_save(req, ticket, action)
  File "/usr/local/lib/python2.7/dist-packages/Trac-1.0-py2.7.egg/trac/ticket/web_ui.py", line 1328, in _do_save
    replyto=req.args.get('replyto'))
  File "/usr/local/lib/python2.7/dist-packages/Trac-1.0-py2.7.egg/trac/ticket/model.py", line 363, in save_changes
    listener.ticket_changed(self, comment, author, old_values)
  File "/usr/local/lib/python2.7/dist-packages/Trac_jsGantt-0.10-py2.7.egg/tracjsgantt/tracpm.py", line 2957, in ticket_changed
    self.rescheduleTickets(ticket, old_values)
  File "/usr/local/lib/python2.7/dist-packages/Trac_jsGantt-0.10-py2.7.egg/tracjsgantt/tracpm.py", line 2766, in rescheduleTickets
    self.spliceGraph(tickets, ticket, old_values)
  File "/usr/local/lib/python2.7/dist-packages/Trac_jsGantt-0.10-py2.7.egg/tracjsgantt/tracpm.py", line 2667, in spliceGraph
    if len(old_values[previewFields[fwd]]) == 0:
TypeError: object of type 'NoneType' has no len()