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Ticket Resolution Summary Owner Reporter
#209 fixed Update of tickets from email2trac-1.4.6 is not working bas mark_kids@…

I've tried replying to the notification sent from newly
created tickets. Also I've set the following in the email2trac.conf

project: /var/www/trac/avalanche
ticket_update: 1
strip_quotes: 1
trac_version: 0.12

This is my subject line:

RE: [avalanche] #40:
testing adding base url to [trac] in trac.ini

How come it doesn't update the ticket? Is there something wrong in the
subject line? Am I
missing something?

Please advice.

#188 fixed Update ticket based on subject bas icon@…

I'm planning to use email2trac, but I have a small problem -- the email I need to use for requests is frequently CC'd by my clients as part of long conversation threads. As a result, a bunch of tickets are created that should really be updates to one ticket. Unfortunately, I can't really force them to set the #NNN for ticket number in the subject.

I was wondering if there is a possibility of an enhancement to update_ticket functionality: if there is a "Re:" in the subject and no ticket number, it would look at all tickets that are currently open and try to find a summary that matches the subject (with and without the "Re:"). If there is an open ticket with this match, it would update it instead of creating a new ticket.

#159 worksforme update ticket problem and sample solution bas tomasz.kloc@…


I'm using trunk version of Your plugin with Trac 0.11 and Postfix.

Create ticket via e-mail works great, but when i try to reply(update) ticket i got following error:

email2trac: Traceback (most recent call last):
email2trac:   File "/usr/local/bin/email2trac", line 1616, in ?     tktparser.parse(sys.stdin)
email2trac:   File "/usr/local/bin/email2trac", line 992, in parse     self.ticket_update(m,'reply'), spam_msg)
email2trac:   File "/usr/local/bin/email2trac", line 705, in ticket_update     tkt.save_changes(, body_text, when, None, str(

email2trac:   File "/usr/lib/python2.4/site-packages/trac-0.10.4-py2.4.egg/trac/ticket/", line 197, in save_changes     when = i
email2trac: TypeError: int() argument must be a string or a number

My quick fix:

$ diff
>                               try:
>                                       int(when)
>                               except ValueError:
>                                       when = time.mktime(when.timetuple())

i've used "try" block, because i wasn't sure if 'when' will always be a datetime.datetime instance.

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