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Ticket Resolution Summary Owner Reporter
#8 invalid With restrict_owner=true ticket is not created. bas TYatsurak@…

Trac 0.10.4 using apache, email2trac 0.9.5

restrict_owner=true in trac.ini, component Support has valid owner, get_known_users query shows all users with fully specified names.


cat msg.txt|email2trac --component=Support Traceback (most recent call last):

File "/usr/local/bin/email2trac", line 974, in ?


File "/usr/local/bin/email2trac", line 560, in parse


File "/usr/local/bin/email2trac", line 432, in new_ticket

tkt = Ticket(self.env)

File "/usr/lib/python2.4/site-packages/trac/ticket/", line 37, in init

self.fields = TicketSystem?(self.env).get_ticket_fields()

File "/usr/lib/python2.4/site-packages/trac/ticket/", line 104, in get_ticket_fields

for username, name, email in self.env.get_known_users(db):

File "/usr/lib/python2.4/site-packages/trac/", line 320, in get_known_users

for username,name,email in cursor:

File "/usr/lib/python2.4/site-packages/trac/db/", line 40, in iter

row = self.cursor.fetchone()

File "/usr/lib/python2.4/site-packages/pyPgSQL/", line 3158, in fetchone

raise Error, \

Error: fetchone() failed - cursor does not contain a result. TD: saving email to /tmp/tmpT0AepR.email2trac ---

#167 invalid attachments cause an infinite loop bas ubuntu@…

Hi, I've been using email2trac and I absolutely love it. Thanks!

However, I've discovered a critical bug. When a user submits an attachment, email2trac gets stuck in some kind of infinite loop, and it reprocesses the email (and the attachment) dozens (or even hundreds?) of times. The attachment gets added to the ticket many, many times, and I'm forced to just delete the ticket to clear up the mess.

Has anyone else seen this?

I'm a Python developer and I'm happy to troubleshoot this problem (and submit a fix), but I need to know where to look.

email2trac gets its emails (and attachments) from fetchmail. So I guess it could be fetchmail causing the problem...(?)

If anyone else sees this please post here, so I know whether or not it's just my particular configuration...

#316 fixed error: option --project not recognized bas Vagelis Antoniadis <vanton@…>


I am trying to use email2trac using your instructions for postfix from here:

The problem is that email2trac returns "error: option --project not recognized" and the ticket is not created. In addition, email fails and returns back to the sender with the output of email2trac.

I use the latest version and python 2.7.3

Any ideas?

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