Custom Query (332 matches)

If an email with a blank subject is submitted, the following error occurs (from my syslog):

Feb 15 03:05:22 mohua email2trac: Traceback (most recent call last):
Feb 15 03:05:22 mohua email2trac:   File "/usr/bin/email2trac", line 1642, in <module>#012    tktparser.parse(sys.stdin)
Feb 15 03:05:22 mohua email2trac:   File "/usr/bin/email2trac", line 961, in parse#012    m.replace_header('Subject', m['Subject'].replace('\r', '').replace('\n', ''))
Feb 15 03:05:22 mohua email2trac: AttributeError: 'NoneType' object has no attribute 'replace'

I can't find the subject requirement documented, except obliquely (?) in response to #124.

If a site expected error output without a subject (eg some_cmd.sh | mail trac@example.org) to be handled by email2trac, this could be a nasty gotcha for them when those errors weren't turned into incoming tickets.

Testing for subject and inserting a default one would be a more graceful solution than the current exit.

Using Email2Trac $Id: email2trac.py.in 305 2010-01-11 15:09:54Z bas $

Here's the patch. It allows individual trac instances to be configured to stop tickets from automatically being reopened on email. It defaults to off:

--- /usr/bin/email2trac 2009-10-03 00:01:24.000000000 +0000
+++ /root/email2zac     2010-02-14 02:50:49.000000000 +0000
@@ -267,6 +267,11 @@
                else:
                        self.IGNORE_TRAC_USER_SETTINGS = 0
 
+               if parameters.has_key('email_triggers_workflow'):
+                       self.EMAIL_TRIGGERS_WORKFLOW = int(parameters['email_tri
ggers_workflow'])
+               else:
+                       self.EMAIL_TRIGGERS_WORKFLOW = 1
+
        def spam(self, message):
                """
                # X-Spam-Score: *** (3.255) BAYES_50,DNS_FROM_AHBL_RHSBL,HTML_
@@ -644,7 +649,7 @@
                # reopen the ticket if it is was closed
                # We must use the ticket workflow framework
                #
-               if tkt['status'] in ['closed']:
+               if tkt['status'] in ['closed'] and self.EMAIL_TRIGGERS_WORKFLOW:
 
                        #print controller.actions['reopen']
                        #

Dear folks:

Thank you for creating email2trac! It is exactly what I want. Unfortunately I do not understand how to follow these directions in the "Configuration" page about configuring "ticket update". What purpose is served by the "email address where the ticket information will be sent to", which is "test@…" in your example. Should I put the same address as my bug-reports e-mail address in that field, or a different one, the way you did in your example. If a different one, then what program is going to handle messages sent to that address? Thank you!