Custom Query (332 matches)

When I reply to a ticket and follow the conventions outlined in the documentation, the ticket does not update (either using commands in the subject or text in the body of the email).

I see the following dump in my log:

Nov 16 01:19:28 wilsonserver email2trac: TypeError?: unsupported operand type(s) for -: 'int' and 'datetime.datetime' Nov 16 01:19:28 wilsonserver email2trac: Traceback (most recent call last): Nov 16 01:19:28 wilsonserver email2trac: File "/usr/local/bin/email2trac", line 1284, in <module> tktparser.parse(sys.stdin) Nov 16 01:19:28 wilsonserver email2trac: File "/usr/local/bin/email2trac", line 845, in parse if self.ticket_update(m, spam_msg): Nov 16 01:19:28 wilsonserver email2trac: File "/usr/local/bin/email2trac", line 647, in ticket_update tkt.save_changes(self.author, body_text, when) Nov 16 01:19:28 wilsonserver email2trac: File "/usr/lib/python2.5/site-packages/Trac-0.11.2-py2.5.egg/trac/ticket/model.py", line 230, in save_changes when_ts = to_timestamp(when) Nov 16 01:19:28 wilsonserver email2trac: File "/usr/lib/python2.5/site-packages/Trac-0.11.2-py2.5.egg/trac/util/datefmt.py", line 56, in to_timestamp diff = dt - _epoc Nov 16 01:19:28 wilsonserver email2trac: TypeError?: unsupported operand type(s) for -: 'int' and 'datetime.datetime'

I am using Trac 0.11.2, Fedora 7, Apache 2.2.7-1, Python 2.5-15 and email2trac-0.40

I have a case where there are multiple recipient for a mail. But one of the email is returning "mail delivery failed" email which is again used to comment on the ticket.

And this process is going in a loop.

Do we have any mechanism to control this? I searched but found nothing.

Thanks

If I add the @CC: field to an email which will create a new ticket, the CC field will not be set. Ín contrast to the owner field for example.

I the Webgui this works perfect and the Mail of the new ticket creation will be already sent to the CC email.