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Ticket Resolution Summary Owner Reporter
#58 fixed I don't understand how to configure ticket update bas zooko@…
Description

Dear folks:

Thank you for creating email2trac! It is exactly what I want. Unfortunately I do not understand how to follow these directions in the "Configuration" page about configuring "ticket update". What purpose is served by the "email address where the ticket information will be sent to", which is "test@…" in your example. Should I put the same address as my bug-reports e-mail address in that field, or a different one, the way you did in your example. If a different one, then what program is going to handle messages sent to that address? Thank you!

#59 fixed are some of these config ints actually bools? bas zooko@…
Description

If "debug" and "replay_all" are actually bools (they can have one of two possible values), then their values should be written "True" and "False" instead of "1" and "0" in the config file.

#60 fixed mailto_trac + german umlaut problem bas alex@…
Description

Hi,

if i set mailto_link in email2trac.config to 1 and receive a email with a german Umlaut (ä,ü,ö) in the subject, i get the following error:

May 14 14:53:00 localhost email2trac: Traceback (most recent call last):
May 14 14:53:00 localhost email2trac:   File "/usr/local/bin/email2trac", line 1140, in ?     tktparser.parse(sys.stdin)
May 14 14:53:00 localhost email2trac:   File "/usr/local/bin/email2trac", line 728, in parse     self.new_ticket(m, component)
May 14 14:53:00 localhost email2trac:   File "/usr/local/bin/email2trac", line 674, in new_ticket     mailto = self.html_mailto_link(tkt['summary'], ticket_id, body_text)
May 14 14:53:00 localhost email2trac:   File "/usr/local/bin/email2trac", line 894, in html_mailto_link     str = 'mailto:%s?Subject=%s&Cc=%s' %(
May 14 14:53:00 localhost email2trac:   File "urllib.py", line 1110, in quote     res = map(safe_map.__getitem__, s)
May 14 14:53:00 localhost email2trac: KeyError: u'\xdc'

I use email2trac with fetchmail + procmail fetching mails from exchange. If i deactivate "mailto_link" everything works fine. Enclosed is a mail header that leads to that problem described above:

Received: from mail.exchange.local ([192.168.0.101]) by mail.exchange.local
 ([192.168.0.101]) with mapi; Wed, 14 May 2008 12:30:38 +0200
From: XXX
To: support 
Date: Wed, 14 May 2008 12:30:37 +0200
Subject: =?Windows-1252?Q?=DCberTestTicket2?=
Thread-Topic: =?Windows-1252?Q?=DCberTestTicket2?=
Thread-Index: AQHIta2Mj/TcnoIsRUu4khLyH1a30A==
Message-ID: <1E80D902A0C956449784BCD6BCDF18157FB6DB62DC@mail.exchange.local>
Accept-Language: en-US, de-DE
Content-Language: en-US
X-MS-Exchange-Organization-AuthAs: Internal
X-MS-Exchange-Organization-AuthMechanism: 04
X-MS-Exchange-Organization-AuthSource: mail.exchange.local
X-MS-Has-Attach:
X-MS-Exchange-Organization-SCL: -1
X-MS-TNEF-Correlator:
acceptlanguage: en-US, de-DE
Content-Type: text/plain; charset="Windows-1252"
Content-Transfer-Encoding: quoted-printable
MIME-Version: 1.0

Is there a possible workaround?

Thanks for the help,

alex

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