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Ticket Resolution Summary Owner Reporter
#304 fixed None and None-1 encoding problem bas szybalski@…

Hello, While using email2trac

ve been running a email2trac plugin for a while, and this is a first time I'm having trouble with trac not being able to decoded the attachment properly.

One of the users is using 3rd party web application to send an attachment. In trac it shows up as None-1 (236.7kb), but if I cc myself on the email "thunderbird" opens it without any problems. When I open the none-1 it looks like text/binary version of a pdf.

Here is a part of the email from thunderbird. Is anybody familiar with email content types to tell me what could be wrong with it? Is this a email2trac issue or formatting issue on the person that sends it. Note that if I forward the same email using Thunderbird it attaches just fine.:

..... headers... Date: 3 Oct 2012 15:32:14 -0500 Content-Type: multipart/mixed; boundary=--boundary_4_cc760ab8-c89d-410d-9943-8117bbe33377 Message-ID: <AMC1IDk4JdxVHYEuZFk0000109b@…> X-OriginalArrivalTime?: 03 Oct 2012 20:32:21.0891 (UTC) FILETIME=[30CBAD30:01CDA1A6]

Content-Type: text/html; charset=us-ascii Content-Transfer-Encoding: quoted-printable

<html><body style=3D"font-family : arial, tahoma, sans-serif; fon= t-size : 10pt"></body></html>

Content-Type: application/octet-stream; name=CompanyApp?.pdf Content-Transfer-Encoding: base64 Content-Disposition: attachment


And in trac the "comapnyapp.pdf" is called none-1 and when opened it shows:

%PDF-1.6 2 3 88 0 obj 4 << 5 /E 66269 6 /H [ 6743 424 ] 7 /L 242384 8 /Linearized 1 9 /N 1 10 /O 92 11 /T 240573 12 >> 13 endobj 14 15 xref 16 88 206 17 0000000012 00000 n ........

original header file that does not work.

<html><body style=3D"font-family : arial, tahoma, sans-serif; fon= t-size : 10pt"></body></html>

Content-Type: application/octet-stream; name=CompanyApp?.pdf Content-Transfer-Encoding: base64 Content-Disposition: attachment

header files from Thunderbird after I forward the email to truck from Thunderbird. This will be encoded correctly.

Content-Type: multipart/mixed;


This is a multi-part message in MIME format.

Content-Type: text/plain; charset=ISO-8859-1; format=flowed Content-Transfer-Encoding: 7bit

Content-Type: application/octet-stream;


Content-Transfer-Encoding: base64 Content-Disposition: attachment;


#303 fixed Fwd: email2trac not compatible with trac 1.0? bas thomas.schabetsberger@…
Dear Support,

I have updated to the latest stable release of trac 1.0. Now email2trac
stopped working. I get an error in the logs:

Sep 28 20:55:59 minerva email2trac trac: TRAC version 0.0 is not supported

Do you have an idea what to do?

Best regards,

DDr. Thomas Schabetsberger
Einhornweg 26a
6068 Mils

Mobile: +43 664 2062399
Fax: +43 5223 20102 15

Der Inhalt dieser E-Mail samt Anlagen ist vertraulich und u. U. rechtlich
geschützt. Der Inhalt ist ausschließlich an einen bestimmten Empfänger
gerichtet. Eine Weitergabe, die Herstellung von Kopien oder der sonstige
Gebrauch durch Nichtadressaten ist nicht erlaubt. Ich bitte daher jeden
anderen Empfänger, der diese E-Mail versehentlich erhält, mich umgehend zu
informieren und die Nachricht zu löschen.
The information is intended to be for the use of the intended addressee
Please be aware that any disclosure, copy, distribution or use of the
of this message is prohibited. If you have received this e-mail in error
please notify me immediately by reply e-mail and delete this message and any
attachments from your system. Thank you for your cooperation.

Added by email2trac

#302 fixed Genshi 0.6 Compatibility bas anonymous

Would it be possible to add 0.6 compatibility to email2trac? Using Genshi 0.5.1 I've had success receiving emails and turning them into tickets. However trac is then unable to render inside a web browser due to the fact that our local trac environment requires Genshi 0.6. If I move over to using 0.6, email2trac then dies with the following import (using the svn version of email2trac):

>>> from trac import config as trac_config
Traceback (most recent call last):
  File "<stdin>", line 1, in <module>
  File "/usr/lib/python2.6/site-packages/trac/", line 19, in <module>
    from trac.admin import IAdminCommandProvider
  File "/usr/lib/python2.6/site-packages/trac/admin/", line 14, in <module>
    from trac.admin.api import *
  File "/usr/lib/python2.6/site-packages/trac/admin/", line 19, in <module>
    from trac.util.translation import _
  File "/usr/lib/python2.6/site-packages/trac/util/", line 35, in <module>
    from trac.util.text import to_unicode
  File "/usr/lib/python2.6/site-packages/trac/util/", line 28, in <module>
    from trac.util.translation import _
  File "/usr/lib/python2.6/site-packages/trac/util/", line 19, in <module>
    from genshi.builder import tag
ImportError: No module named genshi.builder
>>> exit()


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