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Ticket Resolution Summary Owner Reporter
#52 fixed email notifications bas matthew@…
Description

My apologies if this is a can't find the TFM question, but I am having some difficulties with email2trac and Email notifications. I have searched the sara trac for answers but have not found an answer to my problem.

I've successfully installed email2trac 0.13 and am using Trac 0.10.4. I am able to submit and respond to trac tickets. Tickets are added to trac, and I can update existing tickets via Email, however Email notifications are not sent to the owner, reporter or updater. Notifications do work through the trac website however.

When a new ticket is created through email2trac, or when a ticket is updated through email2trac, should the smtp_always_cc or owner/reporter/updater addresses be updated? If so could you point me in the direction of what to look for in trouble shooting this? Setting debugging and logging levels in the trac logs themselves yield no clues and the system logs show no errors from email2trac itself.

If not, please consider this a request for enhancement for new tickets and updates to behave the same as trac web interface with regards to [notification].

Thanks!

Matthew

#53 duplicate Problem with E-Mail Generation bas lerler (add at) chipxonio.de
Description

Hello,

we are using your email2trac and it works mostly fine. Thx for the good work. But we have a problem with the email notification:

If the reporter of a new email2trac ticket is Jack Black (Jack Black <jack.black@…) 3 mails are sent back, one to the reporter (clear), one to the owner (set via option) and one extra mail to black@…

Example from our mailserver:

Mar 13 13:12:21 svn postfix/smtp[26508]: CBEC438117D7: 
to=<black@example.com>, relay=smtprelay[192.168.70.142]:25, 
delay=0.01, delays=0/0/0.01/0, dsn=2.0.0, status=sent (250 2.0.0 Ok: 
queued as DEB24104B7C4)
Mar 13 13:12:21 svn postfix/smtp[26508]: CBEC438117D7: 
to=<jack.black@example.com>, relay=smtprelay[192.168.70.142]:25, 
delay=0.01, delays=0/0/0.01/0, dsn=2.0.0, status=sent (250 2.0.0 Ok: 
queued as DEB24104B7C4)
Mar 13 13:12:21 svn postfix/smtp[26508]: CBEC438117D7: 
to=<component_owner@example.com>, relay=smtprelay[192.168.70.142]:25, 
delay=0.01, delays=0/0/0.01/0, dsn=2.0.0, status=sent (250 2.0.0 Ok: 
queued as DEB24104B7C4)

It seems that email2trac parses the name of the reporter and tries to guess a username from it.

Any idea?

#54 fixed Problems with email notification; in particular smtp_from bas r.s.hatcher@…
Description

I've installed email2trac 0.13 and am using Trac 0.10.4.

It exactly the utility I need and the fact it can be run from the command line is great as I'm not allowed to use mail aliases.

Email notification works fine for tickets created and updated via Trac web interface.

email2trac correctly enters/updates emails into the Trac system, but when it comes to emailing the notification it falls over while validating the smtp_from address specified in the trac.ini [notification] section.

$ ./email2trac --project=cms < test_msg.txt
TD: Failure sending notification on creation of ticket #66: {u'f.r.user@reading.ac.uk': (550, 'Verification failed for <no-reply@reading.ac.uk>\nUnrouteable address\nSender verify failed')}

Is there a way I can stop email2trac from sending updates to the smtp_from address? The address I use is an outgoing email address only. And is a way of persuading our Helpdesk users to use the Trac interface and stop doing an email reply.

Trac itself has no problems with me doing this.

Alternatively, can you point me in the right direction so I might be able to modify the email2trac script to stop it trying to email the stmp_from address? I can't see where the list of email addresses is assembled.

Thanks. Rosalyn

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