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Ticket Resolution Summary Owner Reporter
#22 worksforme configuration for postfix+trac under apache+email2trac0.10 under ubuntu server bas Denis <denis@…>
Description
hi,

i really need your help. i know there is explanations on the wiki but
i
didn't understood them well.
postfix has is own user (for example titi).
one another user run apache and can launch trac-admin(for example
toto).
root can launch trac-admin too(for example tutu).
i created an alias in /etc/aliases for toto to launch email2trac
directly por the project toto. this file is owned by tutu in 644
rights
when i launch the test in tutu user and give the project toto in
argument, with the example mail it works.
when in user tutu i send the example by mail to toto, it doesnt work
and
i have this error in syslog :

Aug 28 17:52:34 crewhub email2trac: IOError: [Errno 13] Permission
denied: '/home/toto/www/trac/VERSION'
Aug 28 17:53:45 crewhub email2trac: Traceback (most recent call last):
Aug 28 17:53:45 crewhub email2trac:   File "/usr/bin/email2trac", line
1060, in ?     env = Environment(settings['project'], create=0)
Aug 28 17:53:45 crewhub email2trac:   File
"/var/lib/python-support/python2.4/trac/env.py", line 126, in
__init__     self.verify()
Aug 28 17:53:45 crewhub email2trac:   File
"/var/lib/python-support/python2.4/trac/env.py", line 174, in verify
fd = open(os.path.join(self.path, 'VERSION'), 'r')


Do you have an idea of misconfiguration ?
Can you give me a procedure to make it works ?

i wait for your answer. thanx a lot.

Denis ROY
#121 fixed Configuration of smtp_replyto on a per-project basis bas steve.brown@…
Description

Hi there,

We're using email2trac 0.30 quite nicely with Trac 0.11.2 - thanks for your efforts!

In our org, we funnel support requests from each customer to special email addresses. Ideally, I'd like the reply-to email address in the email notification to be configurable from email2trac.conf on a per project basis. That way the recipient of the ticket notification can just Reply to the notification (to update, say) and ensure it gets sent to the correct 'special' email address originally used.

Hope that makes sense?

I've poked around and not being a Python guru am not too sure how to reset self.replyto_email - it seems to be set to the value in trac.ini by notification.py. Any clues gratefully received!

Steve

#23 fixed Configuration problem bas Marc Zahnlecker <m.zahnlecker@…>
Description
Hello email2trac team,

I installed email2trac without the packet manager on a Suse 10.0
installation.
MTA and Trac users were specified by configure.

The email2trac.conf file looks this way:

[DEFAULT]
project: /usr/share/trac/projects/v3cms
debug: 10
umask: 022
spam_level: 5
reply_all : 0
mailto_link: 0
umask: 022
email_comment: >
email_header: 0
trac_version: 0.5
enable_syslog : 0
alternate_notify_template :
drop_spam : 0
verbatim_format: 1
strip_signature: 0


[v3cms]
debug: 10
project: /usr/share/trac/projects/v3cms
spam_level: 5
-----------------------------------------

But when I use email2trac --project=v3cms < msg.txt
to test the configuration I'm getting the following error:

Traceback (most recent call last):
  File "/usr/local/bin/email2trac", line 1060, in ?
    env = Environment(settings['project'], create=0)
NameError: name 'Environment' is not defined

I don't have any idea what's the problem, so please help me to get
email2trac working.

Thank you for your help.
Best regards
M. Zahnlecker
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