Custom Query (332 matches)

Hi,



I'm trying to install email2trac on my trac system.



I've set a support email address, I've added router and transport as
mentioned:



prod:/etc/exim4/conf.d# more transport/30_exim4-config_trac

trac_transport:

  driver = pipe

  command = /usr/local/bin/email2trac

  current_directory = /tmp

  home_directory =  /tmp

  user = www-data

  group = www-data



prod:/etc/exim4/conf.d# more router/101_exim4-config_trac_gw

trac_router:

  driver = accept

  require_files = /usr/local/bin/email2trac

  local_parts = support

  transport = trac_transport





When I send a message to support it functions:



2008-03-04 09:14:03 1JWTDn-0000RR-Ao <= root@nouvo.info U=root P=local
S=2153

2008-03-04 09:14:03 1JWTDn-0000RR-Ao => support <support@nouvo.info>
R=local_user T=maildir_home

2008-03-04 09:14:03 1JWTDn-0000RR-Ao Completed



But it seems like it's not piped to trac2mail... Don't we need to set
the -project= in exim4? I' can't see any log with tail -n 50
/var/log/syslog (is it right?)



If I'm using email2trac -project=  < test.msg everything's going
right.



Thank you very much for your help.



Sincerely yours,



Jean-Christophe Liechti

Nouvelles technologies et innovation

Télévision Suisse Romande

20 Quai Ernest Ansermet

CH-1211 Genève 8

SWITZERLAND

jean-christophe.liechti@tsr.ch

mobile: +41 79 570 1475

phone: +41 22 708 7686






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My apologies if this is a can't find the TFM question, but I am having some difficulties with email2trac and Email notifications. I have searched the sara trac for answers but have not found an answer to my problem.

I've successfully installed email2trac 0.13 and am using Trac 0.10.4. I am able to submit and respond to trac tickets. Tickets are added to trac, and I can update existing tickets via Email, however Email notifications are not sent to the owner, reporter or updater. Notifications do work through the trac website however.

When a new ticket is created through email2trac, or when a ticket is updated through email2trac, should the smtp_always_cc or owner/reporter/updater addresses be updated? If so could you point me in the direction of what to look for in trouble shooting this? Setting debugging and logging levels in the trac logs themselves yield no clues and the system logs show no errors from email2trac itself.

If not, please consider this a request for enhancement for new tickets and updates to behave the same as trac web interface with regards to [notification].

Thanks!

Matthew

Hello,

we are using your email2trac and it works mostly fine. Thx for the good work. But we have a problem with the email notification:

If the reporter of a new email2trac ticket is Jack Black (Jack Black <jack.black@…) 3 mails are sent back, one to the reporter (clear), one to the owner (set via option) and one extra mail to black@…

Example from our mailserver:

Mar 13 13:12:21 svn postfix/smtp[26508]: CBEC438117D7: 
to=<black@example.com>, relay=smtprelay[192.168.70.142]:25, 
delay=0.01, delays=0/0/0.01/0, dsn=2.0.0, status=sent (250 2.0.0 Ok: 
queued as DEB24104B7C4)
Mar 13 13:12:21 svn postfix/smtp[26508]: CBEC438117D7: 
to=<jack.black@example.com>, relay=smtprelay[192.168.70.142]:25, 
delay=0.01, delays=0/0/0.01/0, dsn=2.0.0, status=sent (250 2.0.0 Ok: 
queued as DEB24104B7C4)
Mar 13 13:12:21 svn postfix/smtp[26508]: CBEC438117D7: 
to=<component_owner@example.com>, relay=smtprelay[192.168.70.142]:25, 
delay=0.01, delays=0/0/0.01/0, dsn=2.0.0, status=sent (250 2.0.0 Ok: 
queued as DEB24104B7C4)

It seems that email2trac parses the name of the reporter and tries to guess a username from it.

Any idea?