Custom Query (332 matches)

This is error:

# How many changes has this ticket
cnum = len(tkt.get_changelog())

All right:

# How many changes has this ticket
cnum = len(tkt.get_changelog())+1

email2trac incorrectly sets the number of comments, because it is based on a number of changes to the table ticket_change. trac uses the TicketModule?.grouped_changelog_entries, which returns a list of changes, in which simultaneous changes are grouped into one that is as it appears in the trac. Your code:

## How many changes has this ticket
#
cnum = len(tkt.get_changelog())

Right code:

# How many changes has this ticket
from trac.ticket.web_ui import TicketModule
grouped = TicketModule(self.env).grouped_changelog_entries(tkt, self.db)
cnum = sum(1 for e in grouped) + 1

Hello email2trac people,

The documentation says that ticket update by E-mail is possible.

There is an example where ticket 1529 is updated by putting '#1529' in the Subject line. ( the example could be read as that '[hic] #1529:' should be in the Subject line )

What is needed to update ticket 1529 by E-mail without modifing the Subject line?