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Ticket Resolution Summary Owner Reporter
#250 fixed Support for trac version 0.13 bas simeonov@…
Description

I was trying to setup email2trac with our new trac installation (latest development version), and new tickets were not created for the emails. Then I realized that email2trac was reporting in the syslog that trac version 0.13 is not supported. With a small patch to /usr/bin/email2trac to ignore this, now my tickets are being created (attachments are working too). Are there any reasons (known problems) for not "officially" supporting trac 0.13?

-- Alexander

#94 fixed Support for RFC 3676 (format=flowed) bas ben@…
Description

Most email clients wrap long lines to <80 characters. In some cases, this breaks Trac wiki formatting (when verbatim_format is off). For example:

  * This is a very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very long list item

may get incorrectly rendered as

  • This is a very very very very very very very very very very very very

very very very very very very very very very very very very very very very very very very very very long list item

Format=flowed property of plain-text email, specified in RFC 3676, deals with this problem.

The attached patch (against email2trac 0.5) implements format=flowed support.

When this patch is applied, the following should be added to [wiki/Email2tracConfiguration]:

reflow: 1 OPTIONAL, if set then soft line breaks will be removed from [format:flowed] email when creating the ticket with verbatim_format turned off
#255 fixed suggestion for change to Email2tracConfiguration bas kgeter@…
Description

Hello,

I love your product, it is a vital part of our workflow. We upgraded a few weeks ago, but only recently noticed that tickets were not being reopened when the reporter replied to the notification email on a closed ticket. Your documentation says to do this in email2trac.conf:

[project] # workflow_<ticket status>: <workflow name> workflow_closed: reopen

This makes it seem like you need to literally create a block called [project] (since there is such a thing in trac.ini) with workflow directive line, when in fact you only need to add the workflow directive line to the [DEFAULT] block. I would suggest changing your documentation to make this less confusing. I spent several frustrating hours trying to figure out why it wasn't working.

Thanks,

Ken Geter Academic Technologist / PhD student Iliff School of Theology Denver, CO, USA

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