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Ticket Resolution Summary Owner Reporter
#143 wontfix Creating a new ticket via email bas cbidwell@…
Description

Hi, I can't seem to get this working. Replies to tickets work fine, but creating a new ticket...Not working.

Here is my email2trac.conf:

[trac] project : /home/svn/projects/trac debug : 0 enable_syslog: 1 spam_level : 0 reply_all : 1 umask : 022 mailto_link : 1 mailto_cc : user@… ticket_update: 1 trac_version : 0.11

And here is my /etc/aliases statement: trac: |"/usr/local/bin/run_email2trac --project=trac --ticket_prefix=trac"

#277 fixed "database locked" issue bas thomas.moschny@…
Description
Hi,

I thought I'd ask per mail first, before creating a ticket; maybe this
is a (configuration) error on our side, or something like that.

Here's the issue: Occasionally we lose mails in our email2trac -> Trac
setup, and get trackbacks like this in the syslog:

Oct 26 11:35:00 <hostname> email2trac <prjname>: subject: u'#4951: XXX'
Oct 26 11:35:11 <hostname> email2trac <prjname>: Traceback (most recent call
last):
Oct 26 11:35:11 <hostname> email2trac <prjname>:   File
"/opt/trac/bin/email2trac", line 2553, in ?     tktparser.parse(sys.stdin)
Oct 26 11:35:11 <hostname> email2trac <prjname>:   File
"/opt/trac/bin/email2trac", line 1689, in parse     if not
self.ticket_update(m, result.group('reply')[:-1], spam_msg):
Oct 26 11:35:11 <hostname> email2trac <prjname>:   File
"/opt/trac/bin/email2trac", line 985, in ticket_update
tkt.save_changes(self.author, body_text, when, None, str(cnum))
Oct 26 11:35:11 <hostname> email2trac <prjname>:   File
"/trac/opt/lib/python2.4/site-
packages/Trac-0.11.8dev_r10236-py2.4.egg/trac/ticket/model.py", line 293, in
save_changes     db.commit()
Oct 26 11:35:11 <hostname> email2trac <prjname>:   File
"/usr/lib64/python2.4/site-packages/sqlite/main.py", line 540, in commit
self.db.execute("COMMIT")
Oct 26 11:35:11 <hostname> email2trac <prjname>: OperationalError: database
is locked

As you can see, we are using Python 2.4 (well, we are on Centos5),
Trac 0.11.8dev and email2trac 2.4.0 (I know there's a later version,
will try it, but couldn't find anything relevant in the changelog).

It seems clear that email2trac might not be causing the issue, but is
suffering from it: something else might be blocking the DB while
email2trac tries to insert or update a ticket.

So the question is: Can email2trac repeat and try again for a while, or
else save the message somewhere so it doesn't get lost?

Best regards,
Thomas
#312 fixed Data parsed bas demianpaz@…
Description

How can i manage from field from emails? Exist a way to parse a field in the header (for example, from) to a custom field on my trac project?

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