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Ticket Resolution Summary Owner Reporter
#222 invalid Wrong number of the new ticket comment bas stas.agarkov@…
Description

This is error:

# How many changes has this ticket
cnum = len(tkt.get_changelog())

All right:

# How many changes has this ticket
cnum = len(tkt.get_changelog())+1
#67 fixed write documentation about new ticket creation bas nidi
Description

There's some documentation missing:

While it's documented how to update existing tickets, it's not made clear, how new tickets sent to email2trac are handled:

  • Subject line -> short summary
  • Body -> Full description

Is there a way to set other ticket properties when creating a new ticket via Email?

#157 fixed workflow option is ignored (patch) bas thomas.moschny@…
Description

In order to avoid closed tickets being reopened by email2trac, I configured 'workflow: leave', but that didn't work at first. The following patch was needed.

--- email2trac-1.0.0/email2trac.py.in.orig	2009-09-02 10:57:42.000000000 +0200
+++ email2trac-1.0.0/email2trac.py.in	2009-10-21 15:40:53.000000000 +0200
@@ -660,7 +660,7 @@ class TicketEmailParser(object):
 			#b = controller.get_ticket_changes(req, tkt, 'reopen')
 			#print 'get_ticket_changes :', b
 
-			if self.WORKFLOW and (self.VERSION in ['0.11']) :
+			if self.WORKFLOW and self.VERSION == 0.11:
 				from trac.ticket.default_workflow import ConfigurableTicketWorkflow
 				from trac.test import Mock, MockPerm
 

In the long run, it might be a better idea to turn self.VERSION into a string.

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