Custom Query (332 matches)

The Ticket is created and the attachments are added as "none", "none-1".

The screenshots are embedded in the ticket as image either.

At the bottom of the description, the Attachments are listet with their former names

Attachments:

• Störungen teX Jan 2010.xls
• StörungenteX Feb 2010.xls

so far so good. But execution crashes! (and the ticket is created again and again calling run_email2trac)

our getmail

2010-03-11 13:56:05 Delivery error (command run_email2trac 24820 error (1, Traceback (most recent call last):
  File "/usr/local/bin/email2trac", line 1772, in <module>
    tktparser.save_email_for_debug(m, True)
  File "/usr/local/bin/email2trac", line 578, in save_email_for_debug
    self.debug_attachments(message_parts)
  File "/usr/local/bin/email2trac", line 544, in debug_attachments
    print 'TD: writing part%d (%s)' % (n,part_file)
UnicodeEncodeError: 'ascii' codec can't encode character u'\xf6' in position 26: ordinal not in range(128)))

syslog:

Mar 11 13:56:05 stock email2trac: Traceback (most recent call last):
Mar 11 13:56:05 stock email2trac:   File "/usr/local/bin/email2trac", line 1754, in <module>#012    tktparser.parse(sys.stdin)
Mar 11 13:56:05 stock email2trac:   File "/usr/local/bin/email2trac", line 1109, in parse#012    self.new_ticket(m, subject, spam_msg)
Mar 11 13:56:05 stock email2trac:   File "/usr/local/bin/email2trac", line 938, in new_ticket#012    error_with_attachments =  self.attachments(message_parts)
Mar 11 13:56:05 stock email2trac:   File "/usr/local/bin/email2trac", line 1534, in attachments#012    path, fd =  util.create_unique_file(os.path.join(self.TMPDIR, filename))
Mar 11 13:56:05 stock email2trac:   File "/usr/lib/python2.5/site-packages/trac/util/__init__.py", line 227, in create_unique_file#012    return path, os.fdopen(os.open(path, flags, 0666), 'w')
Mar 11 13:56:05 stock email2trac: UnicodeEncodeError: 'ascii' codec can't encode character u'\xf6' in position 7: ordinal not in range(128)

version is 1.2.0

This error is back! It was reported and solved in Ticket #184 for attachments.

Now its back for the summary... as I think. There are no attachments at the mail. (disregarding the html-content and a .gif)

The summary of the mail is called:

Spamfilter auf Kunden-Emails prüfen WG: Bewerbungen Ausbildungsplatz

The error is from the trac core (a known Problem:

2011-08-17 16:04:06 msg 122/122 (27140 bytes) msgid 1220533924/INBOX/1903 from <####@jochenkuhl.de>
2011-08-17 16:06:06 Delivery error (command run_email2trac 26957 error (0, Traceback (most recent call last):
  File "/usr/lib/python2.5/logging/handlers.py", line 667, in emit
    self.socket.send(msg)
UnicodeEncodeError: 'ascii' codec can't encode character u'\xfc' in position 63: ordinal not in range(128)))

The error interrupts email2trac. The mail is converted to a ticket and created but is never marked as processed. It`s a deadlock! You receive a Ticket every time the cron-job reads the inbox until you manually delete the Mail!

I'm using the trunk-version 556

I'd like to route some automatically generated emails (like a status report) to generate a ticket as usual but NOT have any notifications sent to the 'reporter' address when the ticket is created or updated (in fact ever).

Maybe there could be an option for this I could add to the project options in email2trac.conf - it's easy enough to route these mails to a particular address and have the project name set on the command line.