Custom Query (332 matches)

I have set up and tested email2trac and came across this problem: Mails from inside our network are nicely being processed into tickets, but mails from external mail servers will bounce:

<my-example@my.example.com>: Command died with status 1:
    "/usr/local/bin/run_email2trac --project=example --ticket_prefix=XXX". Command
    output: -Metadata-Version: 1.0 -Name: TracSpamFilter -Version: 0.4.6
    -Summary: Plugin for spam filtering -Home-page:
    http://trac.edgewall.org/wiki/SpamFilter -Author: Edgewall Software
    -Author-email: info@edgewall.com -License: BSD -Download-URL:
    http://trac.edgewall.org/wiki/SpamFilter -Description: UNKNOWN -Keywords:
    trac plugin -Platform: UNKNOWN -Classifier: Framework :: Trac -Classifier:
    License :: OSI Approved :: BSD License saving email to
    /tmp/tmpO0gAmo.email2trac writing body to /tmp/tmpnNgKeZ.email2trac

This always happens, no matter what I do with any spam filter options. Even if any spam filters are switched off/undefined, external mails will still be bounced.

Here is my email2trac.conf:

[DEFAULT]
parentdir: /srv/trac/projects
debug: 0
umask: 022
disabled_spam_level: 5
disabled_spam_header: X-Spam-Score
reply_all : 0
mailto_link: 0
umask: 022
email_header: 0
trac_version: 0.12.2
enable_syslog : 1
alternate_notify_template :
alternate_notify_template_update :
disabled_drop_spam : 0
verbatim_format: 1
strip_signature: 0
email_quote: >
strip_quotes: 0
ignore_trac_user_settings: 0
disabled_black_list: MAILER-DAEMON@
drop_alternative_html_version: 1
ticket_permission_system: trac
html2text_cmd: /usr/bin/links -dump

[example]
project: /srv/trac/projects/example
ticket_permission_system: update_restricted_to_participants
disabled_drop_spam : 0
disabled_spam_level: 5

I'm using trac 0.12.2 on OpenSUSE 11.4 and I've built email2trac with: ./configure --sysconfdir=/etc --with-trac_user=wwwrun --enable-python --with-mta-user=nobody

Hi,

I understand that you maintain the email-to-trac conversion script.
I'm running a project on cvsdude (codesion) where they don't support
your plugin.  They do support xmlrpc, however.  Have you heard of any
scripts that can convert email to trac xmlrpc to update tickets?  How
much work do you think it would be to adapt your script?

-Bradley

We've currently got (modulo real names) smtp_default_domain=trac.example.org in our configuration and that's leading to weird results. For example, if we send in a ticket request with:

From: John Doe <jdoe@example.org>

Trac sends back notices addressed to John@…, Doe@…, and jdoe@…. It seems like stripping the reporter down to just actual e-mail addresses would be the right fix in this case.