Custom Query (332 matches)


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Ticket Resolution Summary Owner Reporter
#224 fixed Email2trac keeps sending updates bas chawkins@…

I am testing an automated email that comes from Salesforce when certain trigger happens and it creates a ticket in trac via Email2trac.

However, the ticket won't stop updating the comments and I can't delete the ticket because it's in use.. What can i do? Is this a Salesforce or Email2trac bug?

It literally updates it every couple of seconds...

#199 worksforme Email notifications not getting sent when the Account Manager plugin is enabled bas Chris LoSacco <chrisl@…>

This may be a duplicate of #52. No notifications are being sent on ticket creation or updates. We're using the Account Manager (acct_mgr) plugin to manage users.

Any help would be greatly appreciated.

#156 fixed Can't change comments created with email2trac bas Chris.Nelson@…

We use the Ticket Change plugin but find that comments added by email2trac are not editable. Clicking the Change button leads to

Change Ticket Comments Ticket change '8' not found. Please try again.

Perhaps email2trac isn't filling in all the tables or fields Ticket Change expects.

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