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Ticket Resolution Summary Owner Reporter
#54 fixed Problems with email notification; in particular smtp_from bas r.s.hatcher@…
Description

I've installed email2trac 0.13 and am using Trac 0.10.4.

It exactly the utility I need and the fact it can be run from the command line is great as I'm not allowed to use mail aliases.

Email notification works fine for tickets created and updated via Trac web interface.

email2trac correctly enters/updates emails into the Trac system, but when it comes to emailing the notification it falls over while validating the smtp_from address specified in the trac.ini [notification] section.

$ ./email2trac --project=cms < test_msg.txt
TD: Failure sending notification on creation of ticket #66: {u'f.r.user@reading.ac.uk': (550, 'Verification failed for <no-reply@reading.ac.uk>\nUnrouteable address\nSender verify failed')}

Is there a way I can stop email2trac from sending updates to the smtp_from address? The address I use is an outgoing email address only. And is a way of persuading our Helpdesk users to use the Trac interface and stop doing an email reply.

Trac itself has no problems with me doing this.

Alternatively, can you point me in the right direction so I might be able to modify the email2trac script to stop it trying to email the stmp_from address? I can't see where the list of email addresses is assembled.

Thanks. Rosalyn

#379 fixed Ignoring Attachments by Filename bas rschwartz@…
Description

In our environment we had the need to block a specific attachment. I didn't see the ability to do it with existing config so I wrote a customization. Sending it along in case it might be useful to others.

Note that our environment is a bit older. As such this patch was taken against [615].

This adds a parameter to the config file. It is a comma-separated list of filenames to ignore. Could easily be converted to regex.

ignored_attachments: badfile.zip
#158 fixed Need Help:Struggling to get Email2Trac working on Debian bas roshan_shankar@…
Description
Hi,
I have Debian with exim4 installed and I am trying to use Email2Trac
to email tickets into Trac.

I have confirmed that emails can be sent and received by the Debian
box - emails to root@mydebainbox.mycompany.com get to it and likewise
emails I send from there get to external email addresses.

I have two projects - a project called test whose email is
test@mydebianbox.mycompany.com and a project called "real" whose email
is real@mydebianbox.mycompany.com

The projects are all under /var/lib/trac - in test and real folder,
respectively.

A few issues I have are

1. I do not know how to configure Email2Trac.conf for multiple
projects. An example would help. I, for now, changed the project
entry's value on the [default] to point to my test project.

2. Per the MTA configuration page, I am not supposed to enter entries
in /etc/aliases but use the router and transport files to set up the
forward to email2trac. The problem is I do not understand router/
transport files well enough. I copied the example on the page and that
did not work.

So, I went ahead and created the aliases in /etc/aliases. And, tested
it from the box using  - mail test < msg.txt and that did create a
ticket on the test project.

Then, I tried to email to test@mydebianbox.mycompany.com and I get a
message after a few hours saying

This message was created automatically by mail delivery software.

A message that you sent has not yet been delivered to one or more of
its recipients after more than 24 hours on the queue on
stastepagl01.dillonkane.com.



The message identifier is:     1N3ui2-0001J3-LH

The date of the message is:    Fri, 30 Oct 2009 11:52:18 -0500

The subject of the message is: test



The address to which the message has not yet been delivered is:



  pipe to |"/usr/bin/email2trac --project=test --ticket_prefix=test"

    generated by test@mydebianbox.mycompany.com



No action is required on your part. Delivery attempts will continue
for some time, and this warning may be repeated at intervals if the
message remains undelivered. Eventually the mail delivery software
will give up, and when that happens, the message will be returned to
you.



Please help me to get the Email2Trac working either using
router/transport or using aliases.



TIA

Roshan
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