Custom Query (332 matches)
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Ticket | Resolution | Summary | Owner | Reporter |
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#18 | fixed | Support replying to ticket notifications | bas | chrivers@… |
Description |
I'm trying to use trac+email2trac as a request tracket for the support@ email address at our company. It mostly works, except for the following problems:
To solve these problems, I suggest something like the following scenario:
I hope you can see the idea I have for using trac as a sort of mediator, or ticket gateway, if you will. As far as I can see, it should already be able to update tickets, although I have not successfully made this work yet. Can you tell me what kind of work would be required to make email2trac act as outlined here? Would patches be accepted? |
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#19 | fixed | mysterious problem | bas | "James Switzer" <greatflamingfoo@…> |
Description |
for some reason the run_email2trac wrapper is failing. the email2trac script works with the same input if run as root. $run_email2trac --project=dummy < dummy.eml returns 254 -------- /etc/email2trac.conf ----------- [dummy] project: /home/scdev/trac/projects/dummy debug: 1 umask: 022 spam_level: 3 reply_all: 1 mailto_link: 0 umask: 022 email_comment: > email_header: 0 trac_version: 0.10 enable_syslog: 1 alternate_notify_template: drop_spam: 0 verbatim_format: 1 strip_signature: 0 |
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#20 | fixed | fails with request for r/w permissions when user possesses them already | anonymous | rercola@… |
Description |
I have a Trac 0.10.3 install on this machine, and I grabbed email2trac 0.10, configured it using dpkg-buildpackage, and installed it as a deb. I edited the config to point to my trac install, and then edited postfix to point appropriately and run run_email2trac. It silently failed a number of times before I thought to turn on syslog, and it now prints the following error: Aug 9 06:30:07 einstein email2trac: Traceback (most recent call last): Aug 9 06:30:07 einstein email2trac: File "/usr/bin/email2trac", line 1062, in ? tktparser.parse(sys.stdin) Aug 9 06:30:07 einstein email2trac: File "/usr/bin/email2trac", line 647, in parse self.db = self.env.get_db_cnx() Aug 9 06:30:07 einstein email2trac: File "/var/lib/python-support/python2.4/trac/env.py", line 182, in get_db_cnx return DatabaseManager?(self).get_connection() Aug 9 06:30:07 einstein email2trac: File "/var/lib/python-support/python2.4/trac/db/api.py", line 75, in get_connection return self._cnx_pool.get_cnx(self.timeout or None) Aug 9 06:30:07 einstein email2trac: File "/var/lib/python-support/python2.4/trac/db/pool.py", line 101, in get_cnx cnx = self._connector.get_connection(self._kwargs) Aug 9 06:30:07 einstein email2trac: File "/var/lib/python-support/python2.4/trac/db/sqlite_backend.py", line 113, in get_connection return SQLiteConnection(path, params) Aug 9 06:30:07 einstein email2trac: File "/var/lib/python-support/python2.4/trac/db/sqlite_backend.py", line 150, in init raise TracError?('The user %s requires read _and_ write ' \ Aug 9 06:30:07 einstein email2trac: TracError?: The user trac requires read _and_ write permission to the database file /var/acmtrac/trac-project/db/trac.db and the directory it is located in. However, if we check the permissions... # ls -al /var/acmtrac/trac-project/db total 6352 drwxr-xr-x 2 trac trac 4096 Aug 9 06:22 . drwxr-xr-x 10 trac root 4096 Aug 9 06:10 .. -rw-r--r-- 1 trac root 2149376 Aug 9 06:22 trac.db I'm rather at a loss. Trac functions fine, for what it's worth, so whatever it is, it's not breaking trac itself, just email2trac... |