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Ticket Resolution Summary Owner Reporter
#79 fixed Having some issues getting multiple projects to work bas gmcgrath@…

I've recently updated to the trunk version of email2trac (to get the auto reactivation of tickets feature) and I can't seem to make multiple project handing work correctly. The default / CSBMBPortal listing works perfect, I have 2 emails in the alias file forwarding to that project but the PNIInteral project seems to be ignoring it's emails entirely. If I muck with the aliases to send to an incorrect project name email2trac correctly bounces it back to the sender with a listing of the correct project names. Any ideas?

Relevant alias entries:

csbmb-help: "|/usr/local/email2trac/bin/email2trac --project=CSBMBPortal"

tesla-help: "|/usr/local/email2trac/bin/email2trac --project=CSBMBPortal --component=Tesla"

mri-cert: "|/usr/local/email2trac/bin/email2trac --project=PNIInternal --component=MRI"



project: /usr/csbmb/trac-env/port/

debug: 2

umask: 002

spam_level: 0

reply_all : 1

mailto_link: 0

umask: 022

email_comment: >

email_header: 1

trac_version: 0.10

enable_syslog : 1

alternate_notify_template :

drop_spam : 0

ticket_update: 1


project: /usr/csbmb/trac-env/port/

reply_all: 1

spam_level: 0

umask: 002


project: /usr/csbmb/trac-env/Internal/

reply_all: 1

spam_level: 0

umask: 002

#81 fixed email2trac chokes if debug is on and From header has non-ASCII characters bas jsoderba@…

I sent a test mail with Mozilla Thunderbird with the sender set to "Jan Söderback <jsoderba@…>" in UTF-8. The server is CentOS 5.2 with Postfix 2.3.3 and trac 0.10.4

Raw mail header:

From: =?UTF-8?B?SmFuIFPDtmRlcmJhY2s=?= <>

From syslog:

Sep  2 13:28:28 alfa email2trac: Traceback (most recent call last):
Sep  2 13:28:28 alfa email2trac:   File "/usr/local/bin/email2trac", line 1227, in ?     tktparser.parse(sys.stdin)
Sep  2 13:28:28 alfa email2trac:   File "/usr/local/bin/email2trac", line 807, in parse     self.new_ticket(m, spam_msg)
Sep  2 13:28:28 alfa email2trac:   File "/usr/local/bin/email2trac", line 683, in new_ticket     self.set_ticket_fields(tkt)
Sep  2 13:28:28 alfa email2trac:   File "/usr/local/bin/email2trac", line 665, in set_ticket_fields     print u'user_dict[%s] = %s' %(name, value)
Sep  2 13:28:28 alfa email2trac: UnicodeEncodeError: 'ascii' codec can't encode character u'\xe4' in position 35: ordinal not in range(128)

If debug is 0 everything works as expected.

#82 fixed need to contact authors bas david@…

Would like to contact the authors to arrange for a paid consulting job to setup email2trac for our environment.

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