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Ticket Resolution Summary Owner Reporter
#87 fixed Doesn't work when email has '>From ' in the headers. bas email2trac@…

I use procmail in explicit delivery mode to a user called email. It rewrites the 'From ' line at the start with the correct one but also copies the old one to another line just after the new one.

email2trac just drops this with no error message or anything. If I grep out '^>From ' it works as expected.

My emails look like this:

From   Thu Sep 25 13:10:07 2008
>From email  Thu Sep 25 13:10:07 2008
Return-Path: <>
Delivered-To: unknown
Received: from ( by hal.local with POP3; 25
  Sep 2008 12:10:07 -0000
Message-ID: <20080925130902.x9nn00trxcoso4so@>
User-Agent: Horde Application Framework 3.1
Date: Thu, 25 Sep 2008 13:09:02 +0100
To: CalendarReminders: ;
Subject: Reminder: Trac test 32

You requested to be reminded about Trac test 32, which is on 09/25/08 at

This is the first line.
Second line.

 * trac markup
 * more markup

fixed font hopefully
last line, bye!
#88 fixed Ease of use bas anonymous

Add monikers that can be placed within the body text of an email to set ticket properties.


STATUS:Closed or [STATUS:Closed]

#90 fixed [Patch] eMail with 'alternate_notify_template' after creation does not work bas hju@…

I tried to use a modified copie of /usr/lib/python2.4/site-packages/Trac-0.11-py2.4.egg/trac/ticket/templates/ticket_notify_email.txt as template for the initial notification to the reporter. This copy is placed in the same directory an specified in email2trac.conf

project: /home/trac/ticket
debug: 1
umask: 022
spam_level: 5
reply_all : 0
mailto_link: 0
umask: 022
email_header: 0
trac_version: 0.11
enable_syslog: 1
alternate_notify_template: new_notify.txt
drop_spam: 0
verbatim_format: 0
strip_signature: 1
email_quote: >
strip_quotes: 1
ignore_trac_user_settings: 0
ticket_update: 1
blacklist: MAILER-DAEMON@

Trac-notification and reporter-notification is enabled, but always ticket_notify_email.txt is used as template.

always_notify_owner = true
always_notify_reporter = true
always_notify_updater = false
mime_encoding = base64
nevernotifyupdater = true
reporter_states = new,closed,reopened
smtp_always_bcc =
smtp_always_cc = 
smtp_default_domain = 
smtp_enabled = true

I've browsed the source to find the clue, but I found no bug. As I anderstood, the "standard-process" of notification is used to get_recipients. Therefore it is no additional notification sent but the replacement of the normal notification depending on the settings for notification (means: if always_notify_reporter = false there will never be a notification send to reporter.

Did I miss anything in the manual?

Is there any hidden option to enable it?

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