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Ticket Resolution Summary Owner Reporter
#8 invalid With restrict_owner=true ticket is not created. bas TYatsurak@…
Description

Trac 0.10.4 using apache, email2trac 0.9.5

restrict_owner=true in trac.ini, component Support has valid owner, get_known_users query shows all users with fully specified names.

---

cat msg.txt|email2trac --component=Support Traceback (most recent call last):

File "/usr/local/bin/email2trac", line 974, in ?

tktparser.parse(sys.stdin)

File "/usr/local/bin/email2trac", line 560, in parse

self.new_ticket(m)

File "/usr/local/bin/email2trac", line 432, in new_ticket

tkt = Ticket(self.env)

File "/usr/lib/python2.4/site-packages/trac/ticket/model.py", line 37, in init

self.fields = TicketSystem?(self.env).get_ticket_fields()

File "/usr/lib/python2.4/site-packages/trac/ticket/api.py", line 104, in get_ticket_fields

for username, name, email in self.env.get_known_users(db):

File "/usr/lib/python2.4/site-packages/trac/env.py", line 320, in get_known_users

for username,name,email in cursor:

File "/usr/lib/python2.4/site-packages/trac/db/util.py", line 40, in iter

row = self.cursor.fetchone()

File "/usr/lib/python2.4/site-packages/pyPgSQL/PgSQL.py", line 3158, in fetchone

raise Error, \

Error: fetchone() failed - cursor does not contain a result. TD: saving email to /tmp/tmpT0AepR.email2trac ---

#9 invalid Testing to validate I receive this in email Netops jhamilton@…
Description

Testing

#10 fixed PYTHON_EGG_CACHE needed bas anonymous
Description
TD: saving email to /var/tmp/msg.txt
TD: part1: Content-Type: text/plain
TD: part1: filename: None
TD: this part is not multipart
TD: writing part1 (/var/tmp/part1)
TD: Failure sending notification on creation of ticket #10: Can't extract file(s) to egg cache

The following error occurred while trying to extract file(s) to the Python egg
cache:

  [Errno 13] Permission denied: '/var/www/.python-eggs'

The Python egg cache directory is currently set to:

  /var/www/.python-eggs

Perhaps your account does not have write access to this directory?  You can
change the cache directory by setting the PYTHON_EGG_CACHE environment
variable to point to an accessible directory.

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