Custom Query (332 matches)

Imported tickets (when using verbatim format) have blank first line in description, which is removed when editing the ticket with the Trac UI. So Trac is incorrectly reporting a diff on the Description when nothing was really changed other than the blank line that was deleted.

Btw, I have applied the mod suggested in ticket:110 to correct issue with attachment imports on Windows.

When email is imported, the tickets have resolution set to "fixed" even though status is "new". The resolution remains "fixed" unless the ticket is closed with a different resolution. I have set the following parameter in the email2trac.conf to try to force no value to be used for resolution but it did not work:

default_resolution :

Hi there, I'm in the initial stages of educating myself on what can be expected from email2trac.

I'd like to do a bulk import of the whole support mailbox, and have the tickets threads recognized and build from the threads in the mailbox, using this syntax:

email2trac < ~/mail/support

However the whole mailbox is being imported as a single new ticket, including the raw attachments.

Subsequently I'd like to run the same above command every couple of minutes (via a crontab), and have the utility update trac only with the new emails or replies.

However the whole mailbox is being imported as a single new ticket again.

Reflecting back, the suggested installation exercise kept creating a new ticket every time I ran it again, and that was completely unexpected.

email2trac < msg.txt

Am I expecting too much?

Thanks Jaime