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Ticket Resolution Summary Owner Reporter
#111 fixed Imported tickets using verbatim format have blank first line in description bas planktr@…

Imported tickets (when using verbatim format) have blank first line in description, which is removed when editing the ticket with the Trac UI. So Trac is incorrectly reporting a diff on the Description when nothing was really changed other than the blank line that was deleted.

Btw, I have applied the mod suggested in ticket:110 to correct issue with attachment imports on Windows.

#115 fixed Imported tickets have resolution set to fixed even though status is new bas planktr@…

When email is imported, the tickets have resolution set to "fixed" even though status is "new". The resolution remains "fixed" unless the ticket is closed with a different resolution. I have set the following parameter in the email2trac.conf to try to force no value to be used for resolution but it did not work:

default_resolution :

#329 fixed initial import of threaded mbox to ticket, and subsequent upgrades bas pinto@…

Hi there, I'm in the initial stages of educating myself on what can be expected from email2trac.

I'd like to do a bulk import of the whole support mailbox, and have the tickets threads recognized and build from the threads in the mailbox, using this syntax:

email2trac < ~/mail/support

However the whole mailbox is being imported as a single new ticket, including the raw attachments.

Subsequently I'd like to run the same above command every couple of minutes (via a crontab), and have the utility update trac only with the new emails or replies.

However the whole mailbox is being imported as a single new ticket again.

Reflecting back, the suggested installation exercise kept creating a new ticket every time I ran it again, and that was completely unexpected.

email2trac < msg.txt

Am I expecting too much?

Thanks Jaime

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