Custom Query (332 matches)

when we send an email to the email2trac address we get the following python error.

i've looked through the archives and couldn't find anything similar (surprisingly)

help! :)

<support@…>: Command died with status 1:

"PYTHON_EGG_CACHE=/var/trac; export PYTHON_EGG_CACHE; /usr/local/bin/email2trac --ticket_prefix=vsc_trac". Command output: TD: saving email to /tmp/tmpGxSGuz.email2trac

Reporting-MTA: dns; methodics-da.com X-Postfix-Queue-ID: 64A8E20B9C X-Postfix-Sender: rfc822; simon@… Arrival-Date: Sat, 20 Feb 2010 19:45:02 -0800 (PST)

Final-Recipient: rfc822; support@… Original-Recipient: rfc822;support@… Action: failed Status: 5.3.0 Diagnostic-Code: x-unix; TD: saving email to /tmp/tmpGxSGuz.email2trac

This is related to ticket #126.

I'm using v 1.0.0 of email2trac and v 0.11 of Trac, and found that the egg cache problem has not been wholly fixed. I had to make the following change after the call to ReadConfig?(), but before the call to Environment(). Without this change, I got a traceback that it was trying to use a .python-eggs directory under the sendmail directory tree (/var/spool/mqueue/.python-eggs) when Environment() is called.

if settings.has_key('python_egg_cache'):

python_egg_cache = str(settingspython_egg_cache?) os.environPYTHON_EGG_CACHE? = python_egg_cache

Dennis

TD: saving email to /var/tmp/msg.txt
TD: part1: Content-Type: text/plain
TD: part1: filename: None
TD: this part is not multipart
TD: writing part1 (/var/tmp/part1)
TD: Failure sending notification on creation of ticket #10: Can't extract file(s) to egg cache

The following error occurred while trying to extract file(s) to the Python egg
cache:

  [Errno 13] Permission denied: '/var/www/.python-eggs'

The Python egg cache directory is currently set to:

  /var/www/.python-eggs

Perhaps your account does not have write access to this directory?  You can
change the cache directory by setting the PYTHON_EGG_CACHE environment
variable to point to an accessible directory.