Custom Query (332 matches)

we use trac 0.10.4-2~feisty1 on an ubuntu server and have the following problem: we've configured under notification in the ini-file the option smtp_always_cc = ... (to three email adresses). If I create a new ticket manually, the mail regarding a new ticket is send. But if i add the new ticket by mailing it trough email2trac no mail will be sent but there is a ticket with the status new.

Now that I can submit tickets by email, there is another problem.

Bob has fairly limited permissions. He can see tickets he created or tickets he is in the cc list. (as himself or a group)

If Bob emails in a ticket, the ticket is added with the reporter in the form Bob Smith <bob@example.com>.

As this is different to his name in trac, and trac doesn't seem to allow names with spaces, how can I set it up so he can see his emailed tickets? Preferably with Bob having to do as little as possible, as he's bound to get it wrong most of the time.

When sending a ticket update via mail to a project that has no components, email2trac will manage to update the ticket in the database, but the email notification isn't sent.

It will fail with:

email2trac: Traceback (most recent call last):
email2trac:   File "/usr/local/bin/email2trac", line 1137, in <module>     tktparser.parse(sys.stdin)
email2trac:   File "/usr/local/bin/email2trac", line 723, in parse     if self.ticket_update(m):
email2trac:   File "/usr/local/bin/email2trac", line 602, in ticket_update     self.notify(tkt, False, when)
email2trac:   File "/usr/local/bin/email2trac", line 857, in notify     if tkt['component'] == 'Spam':
email2trac:   File "/var/lib/python-support/python2.5/trac/ticket/model.py", line 104, in __getitem__     return self.values[name]
email2trac: KeyError: 'component'