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Ticket Resolution Summary Owner Reporter
#53 duplicate Problem with E-Mail Generation bas lerler (add at) chipxonio.de
Description

Hello,

we are using your email2trac and it works mostly fine. Thx for the good work. But we have a problem with the email notification:

If the reporter of a new email2trac ticket is Jack Black (Jack Black <jack.black@…) 3 mails are sent back, one to the reporter (clear), one to the owner (set via option) and one extra mail to black@…

Example from our mailserver: 

Mar 13 13:12:21 svn postfix/smtp[26508]: CBEC438117D7: 
to=<black@example.com>, relay=smtprelay[192.168.70.142]:25, 
delay=0.01, delays=0/0/0.01/0, dsn=2.0.0, status=sent (250 2.0.0 Ok: 
queued as DEB24104B7C4)
Mar 13 13:12:21 svn postfix/smtp[26508]: CBEC438117D7: 
to=<jack.black@example.com>, relay=smtprelay[192.168.70.142]:25, 
delay=0.01, delays=0/0/0.01/0, dsn=2.0.0, status=sent (250 2.0.0 Ok: 
queued as DEB24104B7C4)
Mar 13 13:12:21 svn postfix/smtp[26508]: CBEC438117D7: 
to=<component_owner@example.com>, relay=smtprelay[192.168.70.142]:25, 
delay=0.01, delays=0/0/0.01/0, dsn=2.0.0, status=sent (250 2.0.0 Ok: 
queued as DEB24104B7C4)

It seems that email2trac parses the name of the reporter and tries to guess a username from it.

Any idea?

#218 fixed Problem when multiple trac accounts match email address bas Konstantin Ryabitsev <icon@…>
Description

I came across a problem when enabling "ticket_permission_system: trac". If there is more than one account that matches the same email address (e.g. for me it was both "konstantin" and "tracadmin" accounts), then the user lookup fails and email2trac treats emails from me as coming from a non-trac user. This tweak fixes the problem.

  • (a) email2trac.py.in vs. (b) -

    a b  
    339339                users = [ (u,n,e) for (u, n, e) in self.env.get_known_users(self.db)
    340340                        if e and (e.lower() == self.email_addr.lower()) ]
    341341
    342                 if len(users) == 1:
     342                if len(users) >= 1:
    343343                        self.email_from = users[0][0]
    344344                        self.author = users[0][0]
    345345
#207 fixed Problems with unicode-attachments in 1.4.5 bas hju@…
Description

Emails with attachments containing unicode-charcters in filename are not handled in a usable way.

(see attached screenshots)

the attachments could not be opened 

No handler matched request to /attachment/ticket/451/=?utf-8?Q?Budget_2010_-_Ger=C3=A4teliste_-_Danz?= =?utf-8?Q?ig.xls?=

Excample-Filename: 

Budget 2010 - Geräteliste - Warschau.xls
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