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Ticket Resolution Summary Owner Reporter
#158 fixed Need Help:Struggling to get Email2Trac working on Debian bas roshan_shankar@…
Description
Hi,
I have Debian with exim4 installed and I am trying to use Email2Trac
to email tickets into Trac.

I have confirmed that emails can be sent and received by the Debian
box - emails to root@mydebainbox.mycompany.com get to it and likewise
emails I send from there get to external email addresses.

I have two projects - a project called test whose email is
test@mydebianbox.mycompany.com and a project called "real" whose email
is real@mydebianbox.mycompany.com

The projects are all under /var/lib/trac - in test and real folder,
respectively.

A few issues I have are

1. I do not know how to configure Email2Trac.conf for multiple
projects. An example would help. I, for now, changed the project
entry's value on the [default] to point to my test project.

2. Per the MTA configuration page, I am not supposed to enter entries
in /etc/aliases but use the router and transport files to set up the
forward to email2trac. The problem is I do not understand router/
transport files well enough. I copied the example on the page and that
did not work.

So, I went ahead and created the aliases in /etc/aliases. And, tested
it from the box using  - mail test < msg.txt and that did create a
ticket on the test project.

Then, I tried to email to test@mydebianbox.mycompany.com and I get a
message after a few hours saying

This message was created automatically by mail delivery software.

A message that you sent has not yet been delivered to one or more of
its recipients after more than 24 hours on the queue on
stastepagl01.dillonkane.com.



The message identifier is:     1N3ui2-0001J3-LH

The date of the message is:    Fri, 30 Oct 2009 11:52:18 -0500

The subject of the message is: test



The address to which the message has not yet been delivered is:



  pipe to |"/usr/bin/email2trac --project=test --ticket_prefix=test"

    generated by test@mydebianbox.mycompany.com



No action is required on your part. Delivery attempts will continue
for some time, and this warning may be repeated at intervals if the
message remains undelivered. Eventually the mail delivery software
will give up, and when that happens, the message will be returned to
you.



Please help me to get the Email2Trac working either using
router/transport or using aliases.



TIA

Roshan
#160 fixed Command died with status 1 bas alexander.sieke@…
Description
postfix/local[7510]: 29C2939C004: to=<ticket@ffff.de>, relay=local, delay=0.95, delays=0.04/0.
01/0/0.9, dsn=5.3.0, status=bounced (Command died with status 1: "/usr/local/bin/run_email2trac". Command output: TD: saving
 email to /tmp/tmpAQf2AX.email2trac )

Ticket is correctly in the ticketsystem, but the sender gets a undelivered mail back of the mail system.

#161 fixed can I receive email without MTA in email2trac? bas jason.gao@…
Description
Hi,

I have trac 0.11.4 installed, and our company want to simply reply to
the
trac notification email and result in add a new comment to the same
thread
in the Trac system.
After I did some research on google, I found your plugin which just
fits our
needs: email2trac

somehow after I install email2trac, replying the email will not update
comment in trac.
I guess it's because we didn't setup our own mail agent server like
sendmail
or postfix?

Here is how I install email2trac:

./configure prefix=/trac
make
make install

our project locates at /trac/sh, and the trac.ini configuration file:
[notification]
always_notify_owner = true
always_notify_reporter = true
smtp_always_bcc = jason.gao@ubill.cn <mailto:cjason.gao@ubill.cn>
smtp_always_cc = test.list@ubill.cn  (this is the QA team)
smtp_enabled = true
smtp_from = sh@ubill.cn
smtp_from_name = QA
smtp_password = xxxxxxxx
smtp_port = 25
smtp_replyto = no-reply@ubill.cn
smtp_server = 211.150.67.13
smtp_subject_prefix = [Ubill-Trac]
smtp_user = daemon@ubill.cn
use_public_cc = False


and the following it the email2trac.conf:

[DEFAULT]
project: /trac/sh
debug: 1
umask: 022
spam_level: 0
reply_all : 0
mailto_link: 0
email_header: 0
trac_version: 0.11
enable_syslog : 1
alternate_notify_template :
alternate_notify_template_update :
drop_spam : 0
verbatim_format: 1
strip_signature: 0
email_quote: >
strip_quotes: 0
ignore_trac_user_settings: 0
drop_alternative_html_version: 1
trip_signature: 1
ticket_update: 1

[bas]
project:
spam_level:


the smtp_server is not owned by our company, so I did not know how to
config
it as described as
here:https://subtrac.sara.nl/oss/email2trac/wiki/Email2tracMta

Please suggest how should I do to make it work! Thank you for your
time and
help!

Let me know you need any more information. Looking forward to your
reply.

Best Regards,
Jason





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