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Ticket | Resolution | Summary | Owner | Reporter |
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#158 | fixed | Need Help:Struggling to get Email2Trac working on Debian | bas | roshan_shankar@… |
Description |
Hi, I have Debian with exim4 installed and I am trying to use Email2Trac to email tickets into Trac. I have confirmed that emails can be sent and received by the Debian box - emails to root@mydebainbox.mycompany.com get to it and likewise emails I send from there get to external email addresses. I have two projects - a project called test whose email is test@mydebianbox.mycompany.com and a project called "real" whose email is real@mydebianbox.mycompany.com The projects are all under /var/lib/trac - in test and real folder, respectively. A few issues I have are 1. I do not know how to configure Email2Trac.conf for multiple projects. An example would help. I, for now, changed the project entry's value on the [default] to point to my test project. 2. Per the MTA configuration page, I am not supposed to enter entries in /etc/aliases but use the router and transport files to set up the forward to email2trac. The problem is I do not understand router/ transport files well enough. I copied the example on the page and that did not work. So, I went ahead and created the aliases in /etc/aliases. And, tested it from the box using - mail test < msg.txt and that did create a ticket on the test project. Then, I tried to email to test@mydebianbox.mycompany.com and I get a message after a few hours saying This message was created automatically by mail delivery software. A message that you sent has not yet been delivered to one or more of its recipients after more than 24 hours on the queue on stastepagl01.dillonkane.com. The message identifier is: 1N3ui2-0001J3-LH The date of the message is: Fri, 30 Oct 2009 11:52:18 -0500 The subject of the message is: test The address to which the message has not yet been delivered is: pipe to |"/usr/bin/email2trac --project=test --ticket_prefix=test" generated by test@mydebianbox.mycompany.com No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you. Please help me to get the Email2Trac working either using router/transport or using aliases. TIA Roshan |
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#160 | fixed | Command died with status 1 | bas | alexander.sieke@… |
Description |
postfix/local[7510]: 29C2939C004: to=<ticket@ffff.de>, relay=local, delay=0.95, delays=0.04/0. 01/0/0.9, dsn=5.3.0, status=bounced (Command died with status 1: "/usr/local/bin/run_email2trac". Command output: TD: saving email to /tmp/tmpAQf2AX.email2trac ) Ticket is correctly in the ticketsystem, but the sender gets a undelivered mail back of the mail system. |
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#161 | fixed | can I receive email without MTA in email2trac? | bas | jason.gao@… |
Description |
Hi, I have trac 0.11.4 installed, and our company want to simply reply to the trac notification email and result in add a new comment to the same thread in the Trac system. After I did some research on google, I found your plugin which just fits our needs: email2trac somehow after I install email2trac, replying the email will not update comment in trac. I guess it's because we didn't setup our own mail agent server like sendmail or postfix? Here is how I install email2trac: ./configure prefix=/trac make make install our project locates at /trac/sh, and the trac.ini configuration file: [notification] always_notify_owner = true always_notify_reporter = true smtp_always_bcc = jason.gao@ubill.cn <mailto:cjason.gao@ubill.cn> smtp_always_cc = test.list@ubill.cn (this is the QA team) smtp_enabled = true smtp_from = sh@ubill.cn smtp_from_name = QA smtp_password = xxxxxxxx smtp_port = 25 smtp_replyto = no-reply@ubill.cn smtp_server = 211.150.67.13 smtp_subject_prefix = [Ubill-Trac] smtp_user = daemon@ubill.cn use_public_cc = False and the following it the email2trac.conf: [DEFAULT] project: /trac/sh debug: 1 umask: 022 spam_level: 0 reply_all : 0 mailto_link: 0 email_header: 0 trac_version: 0.11 enable_syslog : 1 alternate_notify_template : alternate_notify_template_update : drop_spam : 0 verbatim_format: 1 strip_signature: 0 email_quote: > strip_quotes: 0 ignore_trac_user_settings: 0 drop_alternative_html_version: 1 trip_signature: 1 ticket_update: 1 [bas] project: spam_level: the smtp_server is not owned by our company, so I did not know how to config it as described as here:https://subtrac.sara.nl/oss/email2trac/wiki/Email2tracMta Please suggest how should I do to make it work! Thank you for your time and help! Let me know you need any more information. Looking forward to your reply. Best Regards, Jason |
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