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Hello,

we are using your email2trac and it works mostly fine. Thx for the good work. But we have a problem with the email notification:

If the reporter of a new email2trac ticket is Jack Black (Jack Black <jack.black@…) 3 mails are sent back, one to the reporter (clear), one to the owner (set via option) and one extra mail to black@…

Example from our mailserver:

Mar 13 13:12:21 svn postfix/smtp[26508]: CBEC438117D7: 
to=<black@example.com>, relay=smtprelay[192.168.70.142]:25, 
delay=0.01, delays=0/0/0.01/0, dsn=2.0.0, status=sent (250 2.0.0 Ok: 
queued as DEB24104B7C4)
Mar 13 13:12:21 svn postfix/smtp[26508]: CBEC438117D7: 
to=<jack.black@example.com>, relay=smtprelay[192.168.70.142]:25, 
delay=0.01, delays=0/0/0.01/0, dsn=2.0.0, status=sent (250 2.0.0 Ok: 
queued as DEB24104B7C4)
Mar 13 13:12:21 svn postfix/smtp[26508]: CBEC438117D7: 
to=<component_owner@example.com>, relay=smtprelay[192.168.70.142]:25, 
delay=0.01, delays=0/0/0.01/0, dsn=2.0.0, status=sent (250 2.0.0 Ok: 
queued as DEB24104B7C4)

It seems that email2trac parses the name of the reporter and tries to guess a username from it.

Any idea?

Today I made an upgrade to the last version. I don't upgrade email2trac for YEARS!

Now senders are not notified on new ticket/ticket update. I have this error on my log and I think that's why sender is not notified by email.

2014-07-17 18:52:28,574 email2trac lefatech.trac: function unique_attachment_names()
2014-07-17 18:52:28,574 email2trac lefatech.trac: function get_body_text()
2014-07-17 18:52:28,716 email2trac lefatech.trac: function attach_attachments()
2014-07-17 18:52:28,716 email2trac lefatech.trac: function mail_workflow: 
2014-07-17 18:52:28,717 email2trac lefatech.trac: function notify()
2014-07-17 18:52:28,754 email2trac lefatech.trac: Failure sending notification on creation of ticket #10060: [Errno -2] Name or service not known

It seems an error on email2trac line 2922 (tn.notify(tkt, new, modtime))

I'm I doing something wrong?