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Ticket Resolution Summary Owner Reporter
#79 fixed Having some issues getting multiple projects to work bas gmcgrath@…
Description

I've recently updated to the trunk version of email2trac (to get the auto reactivation of tickets feature) and I can't seem to make multiple project handing work correctly. The default / CSBMBPortal listing works perfect, I have 2 emails in the alias file forwarding to that project but the PNIInteral project seems to be ignoring it's emails entirely. If I muck with the aliases to send to an incorrect project name email2trac correctly bounces it back to the sender with a listing of the correct project names. Any ideas?

Relevant alias entries:

csbmb-help: "|/usr/local/email2trac/bin/email2trac --project=CSBMBPortal"

tesla-help: "|/usr/local/email2trac/bin/email2trac --project=CSBMBPortal --component=Tesla"

mri-cert: "|/usr/local/email2trac/bin/email2trac --project=PNIInternal --component=MRI"

/usr/local/email2trac/etc/email2trac.conf:

[DEFAULT]

project: /usr/csbmb/trac-env/port/

debug: 2

umask: 002

spam_level: 0

reply_all : 1

mailto_link: 0

umask: 022

email_comment: >

email_header: 1

trac_version: 0.10

enable_syslog : 1

alternate_notify_template :

drop_spam : 0

ticket_update: 1

[CSBMBPortal]

project: /usr/csbmb/trac-env/port/

reply_all: 1

spam_level: 0

umask: 002

[PNIInternal]

project: /usr/csbmb/trac-env/Internal/

reply_all: 1

spam_level: 0

umask: 002

#119 fixed Weird email with CC error bas gmcgrath@…
Description

We've done some testing over here on the new 0.60 version you published. We have an issue receiving emails with a CC, but only if it has only 1 CC. If there is no CC or many CC addresses it passes thru and creates a ticket without any problems. However if there is only 1 CC target the CC receives a copy of the email but no ticket is created.

Our emails are constructed with the email address of the ticket system in the 'TO' field and the user's email address added as a CC (for this particular script). It has been confirmed that the CCer recieves and email but not the trac system. I can put up a copy of our conf file if need by as well.

#55 fixed Set Ticket Type bas greg.deakyne@…
Description
  • Is there a way to set the default ticket type when using the email2trac? I want the user interface of trac to use a different default ticket type and the email2trac to use a different type.
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