Custom Query (332 matches)

We've currently got (modulo real names) smtp_default_domain=trac.example.org in our configuration and that's leading to weird results. For example, if we send in a ticket request with:

From: John Doe <jdoe@example.org>

Trac sends back notices addressed to John@…, Doe@…, and jdoe@…. It seems like stripping the reporter down to just actual e-mail addresses would be the right fix in this case.

Dear Support,

I have updated to the latest stable release of trac 1.0. Now email2trac
stopped working. I get an error in the logs:

Sep 28 20:55:59 minerva email2trac trac: TRAC version 0.0 is not supported

Do you have an idea what to do?

Best regards,
Thomas







DDr. Thomas Schabetsberger
Einhornweg 26a
6068 Mils
Austria

Email: thomas.schabetsberger@webtek.at
Mobile: +43 664 2062399
Fax: +43 5223 20102 15


Der Inhalt dieser E-Mail samt Anlagen ist vertraulich und u. U. rechtlich
geschützt. Der Inhalt ist ausschließlich an einen bestimmten Empfänger
gerichtet. Eine Weitergabe, die Herstellung von Kopien oder der sonstige
Gebrauch durch Nichtadressaten ist nicht erlaubt. Ich bitte daher jeden
anderen Empfänger, der diese E-Mail versehentlich erhält, mich umgehend zu
informieren und die Nachricht zu löschen.
The information is intended to be for the use of the intended addressee
only.
Please be aware that any disclosure, copy, distribution or use of the
contents
of this message is prohibited. If you have received this e-mail in error
please notify me immediately by reply e-mail and delete this message and any
attachments from your system. Thank you for your cooperation.

Email2trac looks great, and seems to work really well. Congratulations and
thank you for making such a cool bit of software.

Naturally, I have a problem :-)

I'm using CentOS 6.2 (i.e. Redhat 6.2), and I've installed Trac
(0.12.3-3.el6) from the EPEL repository. Trac works fine with this, although
it needs the python-gensh06 (0.6-1.el6) package to work.

This is okay until I try to run email2trac - here I get the error:
-bash-4.1$ email2trac
#Traceback (most recent call last):
  File "/usr/local/bin/email2trac", line 73, in <module>
    from trac import config as trac_config
  File "/usr/lib/python2.6/site-packages/trac/config.py", line 19, in
<module>
    from trac.admin import AdminCommandError, IAdminCommandProvider
  File "/usr/lib/python2.6/site-packages/trac/admin/__init__.py", line 14,
in <module>
    from trac.admin.api import *
  File "/usr/lib/python2.6/site-packages/trac/admin/api.py", line 19, in
<module>
    from trac.util.translation import _
  File "/usr/lib/python2.6/site-packages/trac/util/__init__.py", line 35, in
<module>
    from trac.util.text import to_unicode
  File "/usr/lib/python2.6/site-packages/trac/util/text.py", line 30, in
<module>
    from trac.util.translation import _
  File "/usr/lib/python2.6/site-packages/trac/util/translation.py", line 19,
in <module>
    from genshi.builder import tag
ImportError: No module named genshi.builder

If I install the yum package python-genshi (which gives me genshi
0.5.1-7.1.el6) then email2trac works fine, but then Trac doesn't work, thus:
Traceback (most recent call last):
  File "/usr/lib/python2.6/site-packages/trac/web/api.py", line 441, in
send_error
    data, 'text/html')
  File "/usr/lib/python2.6/site-packages/trac/web/chrome.py", line 833, in
render_template
    template = self.load_template(filename, method=method)
  File "/usr/lib/python2.6/site-packages/trac/web/chrome.py", line 804, in
load_template
    return self.templates.load(filename, cls=cls)
  File "/usr/lib64/python2.6/site-packages/genshi/template/loader.py", line
227, in load
    filename, encoding=encoding)
  File "/usr/lib64/python2.6/site-packages/genshi/template/loader.py", line
265, in _instantiate
    allow_exec=self.allow_exec)
  File "/usr/lib64/python2.6/site-packages/genshi/template/base.py", line
377, in __init__
    self.stream = list(self._prepare(self._parse(source, encoding)))
  File "/usr/lib64/python2.6/site-packages/genshi/template/base.py", line
444, in _prepare
    cls=cls or self.__class__)
  File "/usr/lib64/python2.6/site-packages/genshi/template/loader.py", line
229, in load
    self.callback(tmpl)
  File "/usr/lib/python2.6/site-packages/trac/web/chrome.py", line 797, in
<lambda>
    Translator(translation.get_translations()).setup(template))
AttributeError: 'Translator' object has no attribute 'setup'

Now, I understand that this is not a problem with email2trac, but rather in
my package environment, but I'm trying to figure out a way to get email2trac
(latest) to work with trac (latest)

Have you seen this before? Have you had any experience with fixing this?

Many thanks,

Tom.



--

Tom Knight, MCMI
IT Manager
Division of Biosciences
University College London