Custom Query (332 matches)

im having problems posting follow-ups to tickets from emails.

email2trac works to create new tickets from email, so i dont think there's a problem there, however the follow-ups just never appear. any ideas where i can look for more clues? email2trac is working with fetchmail on a single project.

here's my email2trac.conf

[DEFAULT]
project: /d/trac/darqenv
debug: 2
umask: 022
reply_all : 1
mailto_link: 0
email_comment: >
email_header: 0
trac_version: 0.11
enable_syslog : 1
alternate_notify_template: 0
verbatim_format: 0
strip_signature: 1
use_textwrap: 70
ticket_update: 1

output of fetchmail

fetchmail: 1 message for trac@example.com at mail.example.com.
.TD: saving email to /tmp/msg.txt
TD: part1: Content-Type: text/plain
TD: part1: filename: None
TD: this part is not multipart
TD: writing part1 (/tmp/part1)
TD: saving email to /tmp/tmpEuThG_.email2trac
fetchmail: reading message trac@example.com@mail.example.com:1 of 1 (1392 header octets) (149 body octets) flushed
read:errno=0

Currently, all ticket custom fields are set to None instead of their proper default values when a ticket is created by email2trac. The patch below fixes the problem

--- email2trac.py.in.txt (saved version)
+++ (current document)
@@ -682,7 +682,13 @@
 
 			# default trac value
 			#
-			value = self.get_config('ticket', 'default_%s' %(name) )
+			if not field.get('custom'):
+				value = self.get_config('ticket', 'default_%s' %(name) )
+			else:
+				value = field.get('value')
+				options = field.get('options')
+				if value and options and value not in options:
+					value = options[int(value)]
 			if self.DEBUG > 10:
 				print 'trac.ini name %s = %s' %(name, value)
 

When I reply to a ticket and follow the conventions outlined in the documentation, the ticket does not update (either using commands in the subject or text in the body of the email).

I see the following dump in my log:

Nov 16 01:19:28 wilsonserver email2trac: TypeError?: unsupported operand type(s) for -: 'int' and 'datetime.datetime' Nov 16 01:19:28 wilsonserver email2trac: Traceback (most recent call last): Nov 16 01:19:28 wilsonserver email2trac: File "/usr/local/bin/email2trac", line 1284, in <module> tktparser.parse(sys.stdin) Nov 16 01:19:28 wilsonserver email2trac: File "/usr/local/bin/email2trac", line 845, in parse if self.ticket_update(m, spam_msg): Nov 16 01:19:28 wilsonserver email2trac: File "/usr/local/bin/email2trac", line 647, in ticket_update tkt.save_changes(self.author, body_text, when) Nov 16 01:19:28 wilsonserver email2trac: File "/usr/lib/python2.5/site-packages/Trac-0.11.2-py2.5.egg/trac/ticket/model.py", line 230, in save_changes when_ts = to_timestamp(when) Nov 16 01:19:28 wilsonserver email2trac: File "/usr/lib/python2.5/site-packages/Trac-0.11.2-py2.5.egg/trac/util/datefmt.py", line 56, in to_timestamp diff = dt - _epoc Nov 16 01:19:28 wilsonserver email2trac: TypeError?: unsupported operand type(s) for -: 'int' and 'datetime.datetime'

I am using Trac 0.11.2, Fedora 7, Apache 2.2.7-1, Python 2.5-15 and email2trac-0.40