Custom Query (332 matches)

Hey,

If I create a new ticket via a email no notification is send to the email listed in always_cc is send. This is quite stupid since it would be cool to know if someone has create a new ticket.

If I create a ticket via webinterface the notification works of course

$Id: email2trac.py.in 521 2011-06-06 08:56:45Z bas $

Ticket created but notification does not send (email2trac ends with error). Exception on call tn.notify(tkt, new, modtime) of def notify(self, tkt, new=True, modtime=0)

What's wrong? Searched google but no one useful advice found.

sh # email2trac -d --project=project < msg.txt
msg.txt:
2011-08-16 14:37:39,692 email2trac project: Found trac version: 0.12
2011-08-16 14:37:39,928 email2trac project: Loading environment /some/where/project
2011-08-16 14:37:40,223 email2trac project: Main function parse
2011-08-16 14:37:40,232 email2trac project: function get_message_parts()
2011-08-16 14:37:40,233 email2trac project:      Message part: Main-Type: multipart
2011-08-16 14:37:40,233 email2trac project:      Message part: Content-Type: multipart/mixed
2011-08-16 14:37:40,233 email2trac project:      Skipping multipart container
2011-08-16 14:37:40,233 email2trac project:      Message part: Main-Type: text
2011-08-16 14:37:40,234 email2trac project:      Message part: Content-Type: text/plain
2011-08-16 14:37:40,234 email2trac project: function inline_part()
2011-08-16 14:37:40,235 email2trac project:      Message part: Main-Type: text
2011-08-16 14:37:40,235 email2trac project:      Message part: Content-Type: text/plain
2011-08-16 14:37:40,235 email2trac project: function inline_part()
2011-08-16 14:37:40,237 email2trac project: function unique_attachment_names()
2011-08-16 14:37:40,237 email2trac project: function get_body_text()
2011-08-16 14:37:40,238 email2trac project: function debug_attachments
2011-08-16 14:37:40,255 email2trac project: function email_to_unicode
2011-08-16 14:37:40,256 email2trac project: function email_to_unicode
2011-08-16 14:37:40,260 email2trac project: function email_header_acl: white_list
2011-08-16 14:37:40,260 email2trac project: white_list not defined, all messages are allowed.
2011-08-16 14:37:40,260 email2trac project: function email_header_acl: black_list
2011-08-16 14:37:40,261 email2trac project: function email_header_acl: recipient_list
2011-08-16 14:37:40,261 email2trac project: recipient_list not defined, all messages are allowed.
2011-08-16 14:37:40,262 email2trac project: function email_to_unicode
2011-08-16 14:37:40,262 email2trac project: subject: Test1234567890
2011-08-16 14:37:40,264 email2trac project: function ticket_update_by_subject
2011-08-16 14:37:40,264 email2trac project: function new_ticket
2011-08-16 14:37:40,279 email2trac project: function set_reply_fields
2011-08-16 14:37:40,279 email2trac project: function set_ticket_fields
2011-08-16 14:37:40,279 email2trac project: trac[summary] =
2011-08-16 14:37:40,280 email2trac project: trac[reporter] =
2011-08-16 14:37:40,280 email2trac project: trac[owner] =
2011-08-16 14:37:40,280 email2trac project: trac[description] =
2011-08-16 14:37:40,281 email2trac project: trac[type] = defect
2011-08-16 14:37:40,281 email2trac project: used type = defect
2011-08-16 14:37:40,281 email2trac project: trac[status] =
2011-08-16 14:37:40,281 email2trac project: trac[priority] = major
2011-08-16 14:37:40,282 email2trac project: used priority = major
2011-08-16 14:37:40,282 email2trac project: trac[milestone] =
2011-08-16 14:37:40,282 email2trac project: trac[component] =
2011-08-16 14:37:40,282 email2trac project: trac[resolution] = None
2011-08-16 14:37:40,283 email2trac project: trac[keywords] =
2011-08-16 14:37:40,283 email2trac project: trac[cc] = 
2011-08-16 14:37:40,283 email2trac project: used cc = 
2011-08-16 14:37:40,283 email2trac project: trac[time] =
2011-08-16 14:37:40,284 email2trac project: trac[changetime] =
2011-08-16 14:37:40,284 email2trac project: function update_ticket_fields
2011-08-16 14:37:40,284 email2trac project: user_field   priority = major
2011-08-16 14:37:40,284 email2trac project: ticket_field         priority = major
2011-08-16 14:37:40,285 email2trac project: user_field   cc = 
2011-08-16 14:37:40,285 email2trac project: ticket_field         cc = 
2011-08-16 14:37:40,285 email2trac project: user_field   type = defect
2011-08-16 14:37:40,285 email2trac project: ticket_field         type = defect
2011-08-16 14:37:40,286 email2trac project: function get_message_parts()
2011-08-16 14:37:40,286 email2trac project:      Message part: Main-Type: multipart
2011-08-16 14:37:40,286 email2trac project:      Message part: Content-Type: multipart/mixed
2011-08-16 14:37:40,286 email2trac project:      Skipping multipart container
2011-08-16 14:37:40,287 email2trac project:      Message part: Main-Type: text
2011-08-16 14:37:40,287 email2trac project:      Message part: Content-Type: text/plain
2011-08-16 14:37:40,287 email2trac project: function inline_part()
2011-08-16 14:37:40,288 email2trac project:      Message part: Main-Type: text
2011-08-16 14:37:40,288 email2trac project:      Message part: Content-Type: text/plain
2011-08-16 14:37:40,288 email2trac project: function inline_part()
2011-08-16 14:37:40,289 email2trac project: function unique_attachment_names()
2011-08-16 14:37:40,289 email2trac project: function get_body_text()
2011-08-16 14:37:40,335 email2trac project: function attach_attachments()
2011-08-16 14:37:40,335 email2trac project: function notify()
2011-08-16 14:37:40,335 email2trac project:      Notify reporter set
2011-08-16 14:37:40,336 email2trac project:      Using Email2TracNotification function AlwaysNotifyReporter
2011-08-16 14:37:40,432 email2trac project: Failure sending notification on creation of ticket #118: 'NoneType' object has no attribute 'replace'
saving email to /tmp/tmpyuLxBO.email2trac
writing body to /tmp/tmphu9l46.email2trac

/tmp/tmpyuLxBO.email2trac: From noc@… Wed Mar 8 15:29:17 2006 Return-Path: <noc@…> X-Original-To: test-user@… Delivered-To: test-user@… Received: from smtp.host.com (smtp.host.com [1.1.1.1])

by localhost.localdomain (Postfix) with ESMTP id 507352800682 for <test-user@…>; Tue, 16 Aug 2011 15:29:17 +0100 (EET)

Message-ID: <440EFD9A.6070200@…> Date: Tue, 16 Aug 2011 15:29:15 -0400 From: NOC <noc@…> User-Agent: elm 2.8 (Windows/20051201) MIME-Version: 1.0 To: test-user@… Subject: Test1234567890 Content-Type: multipart/mixed; boundary="------------070800080005060203060809" X-OriginalArrivalTime?: 16 Aug 2011 15:29:17.0190 (UTC)

FILETIME=[AE40B940:01C642BC]

This is a multi-part message in MIME format.

Content-Type: text/plain; charset=ISO-8859-1; format=flowed Content-Transfer-Encoding: 7bit

Test12345 Test12345

-- --

• *
• NOC e-mail: noc@… *
• *

Content-Type: text/plain;

name="basje.txt"

Content-Transfer-Encoding: 7bit Content-Disposition: inline;

filename="basje.txt"

test12345 test12345

/tmp/tmphu9l46.email2trac:

Test12345
Test12345

--
--
********************************************************************
*                                                                  *
*  NOC                                   e-mail: noc@host.com    *
*                                                                  *
********************************************************************

test12345
test12345

/etc/email2trac.conf:
[DEFAULT]
parentdir: /some/where
umask: 022
spam_level: 1
reply_all : 0
mailto_link: 0
umask: 022
email_header: 0
trac_version: 0.12
enable_syslog : 0
debug: 99
log_type: file
log_file: /tmp/email2trac.log
log_level: DEBUG
mailto_cc: 0
mailto_link: 0
notify_reporter: 1
# alternate_notify_template :
# alternate_notify_template_update :
drop_spam : 0
verbatim_format: 1
strip_signature: 0
email_quote: >
strip_quotes: 0
ignore_trac_user_settings: 0
black_list: MAILER-DAEMON@
drop_alternative_html_version: 1
ticket_update: 1
# workflow_<ticket status>: <workflow name>
workflow_closed: reopen
workflow_infoneeded: provideinfo
support_component: support
devel_component : devel

[project]
debug: 99

sh # python -v
# installing zipimport hook
import zipimport # builtin
# installed zipimport hook
# /usr/lib/python2.4/site.pyc matches /usr/lib/python2.4/site.py
import site # precompiled from /usr/lib/python2.4/site.pyc
# /usr/lib/python2.4/os.pyc matches /usr/lib/python2.4/os.py
import os # precompiled from /usr/lib/python2.4/os.pyc
import posix # builtin
# /usr/lib/python2.4/posixpath.pyc matches /usr/lib/python2.4/posixpath.py
import posixpath # precompiled from /usr/lib/python2.4/posixpath.pyc
# /usr/lib/python2.4/stat.pyc matches /usr/lib/python2.4/stat.py
import stat # precompiled from /usr/lib/python2.4/stat.pyc
import errno # builtin
# /usr/lib/python2.4/UserDict.pyc matches /usr/lib/python2.4/UserDict.py
import UserDict # precompiled from /usr/lib/python2.4/UserDict.pyc
# /usr/lib/python2.4/copy_reg.pyc matches /usr/lib/python2.4/copy_reg.py
import copy_reg # precompiled from /usr/lib/python2.4/copy_reg.pyc
# /usr/lib/python2.4/types.pyc matches /usr/lib/python2.4/types.py
import types # precompiled from /usr/lib/python2.4/types.pyc
# zipimport: found 53 names in /usr/lib/python2.4/site-packages/Genshi-0.6-py2.4.egg
# zipimport: found 516 names in /usr/lib/python2.4/site-packages/Trac-0.12.2-py2.4.egg
# zipimport: found 36 names in /usr/lib/python2.4/site-packages/MySQL_python-1.2.3-py2.4-linux-i686.egg
# zipimport: found 52 names in /usr/lib/python2.4/site-packages/TracAccountManager-0.3dev-py2.4.egg
# zipimport: found 11 names in /usr/lib/python2.4/site-packages/PageAuthzPolicyEditor-0.1dev_r3719-py2.4.egg
import japanese # directory /usr/lib/python2.4/site-packages/japanese
# /usr/lib/python2.4/site-packages/japanese/__init__.pyc matches /usr/lib/python2.4/site-packages/japanese/__init__.py
import japanese # precompiled from /usr/lib/python2.4/site-packages/japanese/__init__.pyc
import japanese.aliases # directory /usr/lib/python2.4/site-packages/japanese/aliases
# /usr/lib/python2.4/site-packages/japanese/aliases/__init__.pyc matches /usr/lib/python2.4/site-packages/japanese/aliases/__init__.py
import japanese.aliases # precompiled from /usr/lib/python2.4/site-packages/japanese/aliases/__init__.pyc
import encodings # directory /usr/lib/python2.4/encodings
# /usr/lib/python2.4/encodings/__init__.pyc matches /usr/lib/python2.4/encodings/__init__.py
import encodings # precompiled from /usr/lib/python2.4/encodings/__init__.pyc
# /usr/lib/python2.4/codecs.pyc matches /usr/lib/python2.4/codecs.py
import codecs # precompiled from /usr/lib/python2.4/codecs.pyc
import _codecs # builtin
# /usr/lib/python2.4/encodings/aliases.pyc matches /usr/lib/python2.4/encodings/aliases.py
import encodings.aliases # precompiled from /usr/lib/python2.4/encodings/aliases.pyc
# /usr/lib/python2.4/warnings.pyc matches /usr/lib/python2.4/warnings.py
import warnings # precompiled from /usr/lib/python2.4/warnings.pyc
# /usr/lib/python2.4/linecache.pyc matches /usr/lib/python2.4/linecache.py
import linecache # precompiled from /usr/lib/python2.4/linecache.pyc
# /usr/lib/python2.4/encodings/utf_8.pyc matches /usr/lib/python2.4/encodings/utf_8.py
import encodings.utf_8 # precompiled from /usr/lib/python2.4/encodings/utf_8.pyc
Python 2.4.3 (#1, Mar  5 2011, 21:25:56)
[GCC 4.1.2 20080704 (Red Hat 4.1.2-50)] on linux2
Type "help", "copyright", "credits" or "license" for more information.
dlopen("/usr/lib/python2.4/lib-dynload/readline.so", 2);
import readline # dynamically loaded from /usr/lib/python2.4/lib-dynload/readline.so

Hello, While using email2trac

ve been running a email2trac plugin for a while, and this is a first time I'm having trouble with trac not being able to decoded the attachment properly.

One of the users is using 3rd party web application to send an attachment. In trac it shows up as None-1 (236.7kb), but if I cc myself on the email "thunderbird" opens it without any problems. When I open the none-1 it looks like text/binary version of a pdf.

Here is a part of the email from thunderbird. Is anybody familiar with email content types to tell me what could be wrong with it? Is this a email2trac issue or formatting issue on the person that sends it. Note that if I forward the same email using Thunderbird it attaches just fine.:

..... ..email headers... Date: 3 Oct 2012 15:32:14 -0500 Content-Type: multipart/mixed; boundary=--boundary_4_cc760ab8-c89d-410d-9943-8117bbe33377 Message-ID: <AMC1IDk4JdxVHYEuZFk0000109b@…> X-OriginalArrivalTime?: 03 Oct 2012 20:32:21.0891 (UTC) FILETIME=[30CBAD30:01CDA1A6]

Content-Type: text/html; charset=us-ascii Content-Transfer-Encoding: quoted-printable

<html><body style=3D"font-family : arial, tahoma, sans-serif; fon= t-size : 10pt"></body></html>

Content-Type: application/octet-stream; name=CompanyApp?.pdf Content-Transfer-Encoding: base64 Content-Disposition: attachment

JVBERi0xLjYNCg0KODggMCBvYmoNCjw8DQovRSA2NjI2OQ0KL0ggWyA2NzQzIDQy NCBdDQovTCAyNDIzODQNCi9MaW5lYXJpemVkIDENCi9OIDENCi9PIDkyDQovVCAy NDA1NzMNCj4+ICAgICAgICAgICAgICAgICAgICAgICAgICAgICAgICAgICAgICAg ICAgICAgICAgICAgICAgICAgICAgICAgICAgIA0KZW5kb2JqDQoNCnhyZWYNCjg4 ....... ...... MCBuDQowMDAwMjM5ODE1IDAwMDAwIG4NCjAwMDAyNDAxODkgMDAwMDAg bg0KdHJhaWxlcg0KPDwNCi9TaXplIDg4DQo+Pg0Kc3RhcnR4cmVmDQoxODQNCiUl RU9GDQo=

And in trac the "comapnyapp.pdf" is called none-1 and when opened it shows:

%PDF-1.6 2 3 88 0 obj 4 << 5 /E 66269 6 /H [ 6743 424 ] 7 /L 242384 8 /Linearized 1 9 /N 1 10 /O 92 11 /T 240573 12 >> 13 endobj 14 15 xref 16 88 206 17 0000000012 00000 n ........

original header file that does not work.

<html><body style=3D"font-family : arial, tahoma, sans-serif; fon= t-size : 10pt"></body></html>

Content-Type: application/octet-stream; name=CompanyApp?.pdf Content-Transfer-Encoding: base64 Content-Disposition: attachment

header files from Thunderbird after I forward the email to truck from Thunderbird. This will be encoded correctly.

Content-Type: multipart/mixed;

boundary="------------020106040507050806030301"

This is a multi-part message in MIME format.

Content-Type: text/plain; charset=ISO-8859-1; format=flowed Content-Transfer-Encoding: 7bit

Content-Type: application/octet-stream;

name="CompanyApp?.pdf"

Content-Transfer-Encoding: base64 Content-Disposition: attachment;

filename="CompanyApp?.pdf"