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Ticket Resolution Summary Owner Reporter
#190 fixed outstanding permissions issue with email2trac bas stroller
Description

i'm using email2trac with postfix and as per the instructions on the wiki did not use run_email2trac - email2trac is invoked directly by an alias

everything is working except one issue. when i create a ticket from the web with an attachment the attachment dir is owned by www-data:www-data but when a ticket comes from postfix (via email2trac) its owned by nobody:www-data

i want to attach a file to this ticket from the web after the original ticket was created by email2trac but can't due to the permissions described above. i did set ui on the email2trac binary but this didn't help. i also set the sticky bit on the attachments dir but this didn't help either.

any advice would be much appreciated, thx

#192 fixed strip_quotes and strip_signature only for updates, not new tickets bas icon@…
Description

Sometimes the request that we receive is a forward, or we are cc'd in an existing thread. For cases like these, we'd really like to keep the full message intact -- but for updates to an existing ticket we'd really rather strip quotes and signatures.

Wouldn't it be better to only do strip_quotes and strip_signature on ticket updates?

#195 fixed Enhancement for ticket prefixes bas Konstantin Ryabitsev <icon@…>
Description

Some of the requests we receive need to be created with a closed status. It's kind of silly, but we need a record of the request for reference, but we don't want the ticket to be open because it's not an actionable item.

This is easy to accomplish using projects and ticket prefixes, but the following patch was necessary to be able to set status and resolution. There's really no reason why resolution should be excluded from the list of fields -- it just limits someone's options. :) Same goes for status.

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