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Ticket Resolution Summary Owner Reporter
#190 fixed outstanding permissions issue with email2trac bas stroller
Description

i'm using email2trac with postfix and as per the instructions on the wiki did not use run_email2trac - email2trac is invoked directly by an alias

everything is working except one issue. when i create a ticket from the web with an attachment the attachment dir is owned by www-data:www-data but when a ticket comes from postfix (via email2trac) its owned by nobody:www-data

i want to attach a file to this ticket from the web after the original ticket was created by email2trac but can't due to the permissions described above. i did set ui on the email2trac binary but this didn't help. i also set the sticky bit on the attachments dir but this didn't help either.

any advice would be much appreciated, thx

#189 fixed Configure email2trac to work with Exchange bas Evgeniy
Description
  1. Get mail from mailbox (userName, pass).
  1. Parse mail.
  1. Create tickets.
#188 fixed Update ticket based on subject bas icon@…
Description

I'm planning to use email2trac, but I have a small problem -- the email I need to use for requests is frequently CC'd by my clients as part of long conversation threads. As a result, a bunch of tickets are created that should really be updates to one ticket. Unfortunately, I can't really force them to set the #NNN for ticket number in the subject.

I was wondering if there is a possibility of an enhancement to update_ticket functionality: if there is a "Re:" in the subject and no ticket number, it would look at all tickets that are currently open and try to find a summary that matches the subject (with and without the "Re:"). If there is an open ticket with this match, it would update it instead of creating a new ticket.

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