Custom Query (332 matches)

We had an initial ticket status of "forespørsel", and that caused email2trac to fail with the error(s):

email2trac: Traceback (most recent call last): 
email2trac:   File "/usr/bin/email2trac", line 2133, in <module>     tktparser.parse(sys .stdin) 
email2trac:   File "/usr/bin/email2trac", line 1531, in parse     self.new_ticket(m, sub ject, spam_msg) 
email2trac:   File "/usr/bin/email2trac", line 967, in new_ticket     self.set_ticket_fi elds(tkt) 
email2trac:   File "/usr/bin/email2trac", line 876, in set_ticket_fields     print 'trac .ini name %s = %s' %(name, value) 
email2trac: UnicodeEncodeError: 'ascii' codec can't encode character u'\xf8' in position 27: ordinal not in range(128) 

It would appear some more care is needed to support unicode in all strings in email2trac. I had a brief look at the script, but couldn't easily see if it would be safe and sound to simply wrap all missing strings with a .encode('utf-8') or not.

For now the workaround has been to limit ourselves to ascii-characters in ticket-status names -- but that is obviously not a good solution (it's looks a bit strange in Norwegian, in eg. Japanese it would be hopeless).

From bounce message produced by postfix MTA:

TD: saving email to /tmp/tmpKadtCi.email2trac 
TD:   writing body to /tmp/tmpsgE73w.email2trac 
TD: part1: Content-Type:   application/octet-stream Traceback (most recent call last):
   File   "/usr/bin/email2trac", line 2151, in <module>   tktparser.save_email_for_debug(m, True)
   File "/usr/bin/email2trac", line   575, in save_email_for_debug
     self.debug_attachments(message_parts)
   File "/usr/bin/email2trac", line 519, in debug_attachments
     print 'TD:   part%d: filename: %s' % (n, filename) 
UnicodeEncodeError: 'ascii' codec   can't encode character u'\xc4' in position 33: ordinal not in range(128)

The filename causing this behaviour is AUFTRAGSBESTÄTIGUNGS-FORMULAR_115886.PDF, containing a German umlaut.

Deployed Version of email2trac is 1.4.3

Emails with attachments containing unicode-charcters in filename are not handled in a usable way.

(see attached screenshots)

the attachments could not be opened

No handler matched request to /attachment/ticket/451/=?utf-8?Q?Budget_2010_-_Ger=C3=A4teliste_-_Danz?= =?utf-8?Q?ig.xls?=

Excample-Filename:

Budget 2010 - Geräteliste - Warschau.xls