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Ticket Resolution Summary Owner Reporter
#188 fixed Update ticket based on subject bas icon@…
Description

I'm planning to use email2trac, but I have a small problem -- the email I need to use for requests is frequently CC'd by my clients as part of long conversation threads. As a result, a bunch of tickets are created that should really be updates to one ticket. Unfortunately, I can't really force them to set the #NNN for ticket number in the subject.

I was wondering if there is a possibility of an enhancement to update_ticket functionality: if there is a "Re:" in the subject and no ticket number, it would look at all tickets that are currently open and try to find a summary that matches the subject (with and without the "Re:"). If there is an open ticket with this match, it would update it instead of creating a new ticket.

#192 fixed strip_quotes and strip_signature only for updates, not new tickets bas icon@…
Description

Sometimes the request that we receive is a forward, or we are cc'd in an existing thread. For cases like these, we'd really like to keep the full message intact -- but for updates to an existing ticket we'd really rather strip quotes and signatures.

Wouldn't it be better to only do strip_quotes and strip_signature on ticket updates?

#193 duplicate strip_quotes and strip_signature only for updates, not new tickets bas icon@…
Description

Sometimes the request that we receive is a forward, or we are cc'd in an existing thread. For cases like these, we'd really like to keep the full message intact -- but for updates to an existing ticket we'd really rather strip quotes and signatures.

Wouldn't it be better to only do strip_quotes and strip_signature on ticket updates?

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