Custom Query (332 matches)

I have found it annoying to specify ticket attributes in the subject of an email. It would be nice if it was possible to specify ticket attributes in the message body, in stead.

Another disadvantage of specifying ticket attributes in the message subject is that unintentional ticket attribute modifications are likely when replying to a previous "email2trac" email. Specifying them in the message body eliminates this possibility.

Hello,

I am currently evaluating email2trac to use with our current trac setup. Our
current trac setup uses virtualenv and we would like to keep any python
packages installed within and use pip as our primary install mechanism.
After looking at the installation, it seems that I can write a standard
python setup.py file to do the installation for me. I was wondering if there
was any reason/dependencies for using make and packages that I am not aware
was and am
I correct in assuming I can write a setup.py to do the work? Any help is
appreciated

Thank you so much for your help!

- Andrew

Hello,

I have problems installing email2trac with fetchmail and I hope you can help me. We are running a Trac 1.2.5 environment on Apache on an Ubuntu 20.04 machine and I would like to use email2trac on it.

So first, I downloaded the latest version of email2trac from ​here, extracted it and installed/compiled with the following command:

./configure --with-mta_user=fetchmail --with-trac_user=www-data --prefix=/usr --sysconfdir=/etc
make
make install

So I have both "email2trac" and "run_email2trac" in /usr/bin

My /etc/email2trac.conf looks like this:

[DEFAULT]
project: /var/lib/trac/testproject
debug: 0
black_list: MAILER-DAEMON@
drop_spam : 1
drop_alternative_html_version: 1
email_quote: >
html2text_cmd:
ignore_trac_user_settings: 0
inline_properties: 1
reply_all : 0
spam_level: 5
strip_quotes: 0
strip_signature: 0
ticket_update: 1
ticket_update_by_subject: 1
umask: 022
verbatim_format: 1


[bas]
project: /var/lib/trac/testproject
spam_level: 1

Afterwards, I installed fetchmail to grab the emails from our server and "move" them to Trac. I did "chmod 600 /etc/fetchmailrc" and "chown fetchmail /etc/fetchmailrc"

My /etc/fetchmailrc looks like this:

set daemon      30
poll  imap.ionos.de  with proto IMAP
user 'address@domain.org' there with password 'password' is 'www-data' here ssl
mda "/usr/bin/run_email2trac"

In Syslog, I can see the following log - sorry it's in German, but it's basically saying:

• It found 5 messages (4 of them already seen)
• run_email2trac[6279]: initgroups failed
• Error while writing the message text
• MDA error when fetching date from address@…@imap.ionos.de
• Query status=6 (IOERR)

Feb 15 14:27:54 andreas-VirtualBox fetchmail[6180]: 5 Nachrichten (4 gesehene) für address@domain.org bei imap.ionos.de.
Feb 15 14:27:54 andreas-VirtualBox run_email2trac[6279]: initgroups failed
Feb 15 14:27:54 andreas-VirtualBox fetchmail[6180]: Nachricht address@domain.org@imap.ionos.de:5 von 5 wird gelesen (9570 Bytes im Nachrichtenkopf) (10140 Bytes im Nachrichtenkörper) (Log-Meldung unvollständig)
Feb 15 14:27:54 andreas-VirtualBox fetchmail[6180]: Fehler beim Schreiben des Nachrichtentextes
Feb 15 14:27:54 andreas-VirtualBox fetchmail[6180]: MDA-Fehler beim Abholen von address@domain.org@imap.ionos.de
Feb 15 14:27:54 andreas-VirtualBox fetchmail[6180]: Abfragestatus=6 (IOERR)

Did I miss something during installation / configuration progress? Does anyone have an idea of what could be wrong? I'm thankful for every hint!

Thank you!

Best regards, Andreas