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Ticket Resolution Summary Owner Reporter
#170 duplicate Inline Properties bas samuel@…

I have found it annoying to specify ticket attributes in the subject of an email. It would be nice if it was possible to specify ticket attributes in the message body, in stead.

Another disadvantage of specifying ticket attributes in the message subject is that unintentional ticket attribute modifications are likely when replying to a previous "email2trac" email. Specifying them in the message body eliminates this possibility.

#282 Installation question bas akou@…

I am currently evaluating email2trac to use with our current trac setup. Our
current trac setup uses virtualenv and we would like to keep any python
packages installed within and use pip as our primary install mechanism.
After looking at the installation, it seems that I can write a standard
python file to do the installation for me. I was wondering if there
was any reason/dependencies for using make and packages that I am not aware
was and am
I correct in assuming I can write a to do the work? Any help is

Thank you so much for your help!

- Andrew
#447 fixed Installation / Setup issue with Ubuntu 20.04 / Trac 1.2.5 / Fetchmail bas anonymous


I have problems installing email2trac with fetchmail and I hope you can help me. We are running a Trac 1.2.5 environment on Apache on an Ubuntu 20.04 machine and I would like to use email2trac on it.

So first, I downloaded the latest version of email2trac from here, extracted it and installed/compiled with the following command:

./configure --with-mta_user=fetchmail --with-trac_user=www-data --prefix=/usr --sysconfdir=/etc
make install

So I have both "email2trac" and "run_email2trac" in /usr/bin

My /etc/email2trac.conf looks like this:

project: /var/lib/trac/testproject
debug: 0
black_list: MAILER-DAEMON@
drop_spam : 1
drop_alternative_html_version: 1
email_quote: >
ignore_trac_user_settings: 0
inline_properties: 1
reply_all : 0
spam_level: 5
strip_quotes: 0
strip_signature: 0
ticket_update: 1
ticket_update_by_subject: 1
umask: 022
verbatim_format: 1

project: /var/lib/trac/testproject
spam_level: 1

Afterwards, I installed fetchmail to grab the emails from our server and "move" them to Trac. I did "chmod 600 /etc/fetchmailrc" and "chown fetchmail /etc/fetchmailrc"

My /etc/fetchmailrc looks like this:

set daemon      30
poll  with proto IMAP
user '' there with password 'password' is 'www-data' here ssl
mda "/usr/bin/run_email2trac"

In Syslog, I can see the following log - sorry it's in German, but it's basically saying:

  • It found 5 messages (4 of them already seen)
  • run_email2trac[6279]: initgroups failed
  • Error while writing the message text
  • MDA error when fetching date from address@…
  • Query status=6 (IOERR)
Feb 15 14:27:54 andreas-VirtualBox fetchmail[6180]: 5 Nachrichten (4 gesehene) für bei
Feb 15 14:27:54 andreas-VirtualBox run_email2trac[6279]: initgroups failed
Feb 15 14:27:54 andreas-VirtualBox fetchmail[6180]: Nachricht von 5 wird gelesen (9570 Bytes im Nachrichtenkopf) (10140 Bytes im Nachrichtenkörper) (Log-Meldung unvollständig)
Feb 15 14:27:54 andreas-VirtualBox fetchmail[6180]: Fehler beim Schreiben des Nachrichtentextes
Feb 15 14:27:54 andreas-VirtualBox fetchmail[6180]: MDA-Fehler beim Abholen von
Feb 15 14:27:54 andreas-VirtualBox fetchmail[6180]: Abfragestatus=6 (IOERR)

Did I miss something during installation / configuration progress? Does anyone have an idea of what could be wrong? I'm thankful for every hint!

Thank you!

Best regards, Andreas

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