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Ticket Resolution Summary Owner Reporter
#38 fixed integrityerror bas bastiaans@…
Description
This email is sent by logcheck. If you wish to no-longer receive it,
you can either deinstall the logcheck package or modify its
configuration file (/etc/logcheck/logcheck.conf).

System Events
=-=-=-=-=-=-=
Dec 14 15:45:41 subtrac email2trac: etype = _sqlite.IntegrityError, evalue = columns ticket, time, field are not unique
Dec 14 15:45:41 subtrac email2trac: Traceback (most recent call last):
Dec 14 15:45:41 subtrac email2trac:   File "/usr/bin/email2trac", line 1071, in ?     tktparser.parse(sys.stdin)
Dec 14 15:45:41 subtrac email2trac:   File "/usr/bin/email2trac", line 671, in parse     if self.ticket_update(m):
Dec 14 15:45:41 subtrac email2trac:   File "/usr/bin/email2trac", line 542, in ticket_update     tkt.save_changes(self.author, body_text, when)
Dec 14 15:45:41 subtrac email2trac:   File "/usr/lib/python2.3/site-packages/trac/ticket/model.py", line 250, in save_changes     (self.id, when, author, cnum, comment))
Dec 14 15:45:41 subtrac email2trac:   File "/usr/lib/python2.3/site-packages/trac/db/util.py", line 50, in execute     return self.cursor.execute(sql_escape_percent(sql), args)
Dec 14 15:45:41 subtrac email2trac:   File "/usr/lib/python2.3/site-packages/sqlite/main.py", line 255, in execute     self.rs = self.con.db.execute(SQL % parms)
Dec 14 15:45:41 subtrac email2trac: IntegrityError: columns ticket, time, field are not unique

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#281 fixed installing email2trac in fedora 9 bas siddhu2006@…
Description

i am trying to install it in fedora 9,but couldn't be able to do it.The installation guide is not helpful to me.i have rpm manager installed,tried it ,but returns no packages available.plshelp me. i am a layman regarding fedora is considered.

#447 fixed Installation / Setup issue with Ubuntu 20.04 / Trac 1.2.5 / Fetchmail bas anonymous
Description

Hello,

I have problems installing email2trac with fetchmail and I hope you can help me. We are running a Trac 1.2.5 environment on Apache on an Ubuntu 20.04 machine and I would like to use email2trac on it.

So first, I downloaded the latest version of email2trac from here, extracted it and installed/compiled with the following command:

./configure --with-mta_user=fetchmail --with-trac_user=www-data --prefix=/usr --sysconfdir=/etc
make
make install

So I have both "email2trac" and "run_email2trac" in /usr/bin

My /etc/email2trac.conf looks like this:

[DEFAULT]
project: /var/lib/trac/testproject
debug: 0
black_list: MAILER-DAEMON@
drop_spam : 1
drop_alternative_html_version: 1
email_quote: >
html2text_cmd:
ignore_trac_user_settings: 0
inline_properties: 1
reply_all : 0
spam_level: 5
strip_quotes: 0
strip_signature: 0
ticket_update: 1
ticket_update_by_subject: 1
umask: 022
verbatim_format: 1


[bas]
project: /var/lib/trac/testproject
spam_level: 1

Afterwards, I installed fetchmail to grab the emails from our server and "move" them to Trac. I did "chmod 600 /etc/fetchmailrc" and "chown fetchmail /etc/fetchmailrc"

My /etc/fetchmailrc looks like this:

set daemon      30
poll  imap.ionos.de  with proto IMAP
user 'address@domain.org' there with password 'password' is 'www-data' here ssl
mda "/usr/bin/run_email2trac"

In Syslog, I can see the following log - sorry it's in German, but it's basically saying:

  • It found 5 messages (4 of them already seen)
  • run_email2trac[6279]: initgroups failed
  • Error while writing the message text
  • MDA error when fetching date from address@…@imap.ionos.de
  • Query status=6 (IOERR)
Feb 15 14:27:54 andreas-VirtualBox fetchmail[6180]: 5 Nachrichten (4 gesehene) für address@domain.org bei imap.ionos.de.
Feb 15 14:27:54 andreas-VirtualBox run_email2trac[6279]: initgroups failed
Feb 15 14:27:54 andreas-VirtualBox fetchmail[6180]: Nachricht address@domain.org@imap.ionos.de:5 von 5 wird gelesen (9570 Bytes im Nachrichtenkopf) (10140 Bytes im Nachrichtenkörper) (Log-Meldung unvollständig)
Feb 15 14:27:54 andreas-VirtualBox fetchmail[6180]: Fehler beim Schreiben des Nachrichtentextes
Feb 15 14:27:54 andreas-VirtualBox fetchmail[6180]: MDA-Fehler beim Abholen von address@domain.org@imap.ionos.de
Feb 15 14:27:54 andreas-VirtualBox fetchmail[6180]: Abfragestatus=6 (IOERR)

Did I miss something during installation / configuration progress? Does anyone have an idea of what could be wrong? I'm thankful for every hint!

Thank you!

Best regards, Andreas

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