Custom Query (332 matches)

Here's the patch. It allows individual trac instances to be configured to stop tickets from automatically being reopened on email. It defaults to off:

--- /usr/bin/email2trac 2009-10-03 00:01:24.000000000 +0000
+++ /root/email2zac     2010-02-14 02:50:49.000000000 +0000
@@ -267,6 +267,11 @@
                else:
                        self.IGNORE_TRAC_USER_SETTINGS = 0
 
+               if parameters.has_key('email_triggers_workflow'):
+                       self.EMAIL_TRIGGERS_WORKFLOW = int(parameters['email_tri
ggers_workflow'])
+               else:
+                       self.EMAIL_TRIGGERS_WORKFLOW = 1
+
        def spam(self, message):
                """
                # X-Spam-Score: *** (3.255) BAYES_50,DNS_FROM_AHBL_RHSBL,HTML_
@@ -644,7 +649,7 @@
                # reopen the ticket if it is was closed
                # We must use the ticket workflow framework
                #
-               if tkt['status'] in ['closed']:
+               if tkt['status'] in ['closed'] and self.EMAIL_TRIGGERS_WORKFLOW:
 
                        #print controller.actions['reopen']
                        #

when we send an email to the email2trac address we get the following python error.

i've looked through the archives and couldn't find anything similar (surprisingly)

help! :)

<support@…>: Command died with status 1:

"PYTHON_EGG_CACHE=/var/trac; export PYTHON_EGG_CACHE; /usr/local/bin/email2trac --ticket_prefix=vsc_trac". Command output: TD: saving email to /tmp/tmpGxSGuz.email2trac

Reporting-MTA: dns; methodics-da.com X-Postfix-Queue-ID: 64A8E20B9C X-Postfix-Sender: rfc822; simon@… Arrival-Date: Sat, 20 Feb 2010 19:45:02 -0800 (PST)

Final-Recipient: rfc822; support@… Original-Recipient: rfc822;support@… Action: failed Status: 5.3.0 Diagnostic-Code: x-unix; TD: saving email to /tmp/tmpGxSGuz.email2trac

I'm trying to install on Dreamhost but having trouble. Would it be
possible
to get into this deeper with you to try and figure out what's going
on?