Custom Query (332 matches)

Hi there, I'm in the initial stages of educating myself on what can be expected from email2trac.

I'd like to do a bulk import of the whole support mailbox, and have the tickets threads recognized and build from the threads in the mailbox, using this syntax:

email2trac < ~/mail/support

However the whole mailbox is being imported as a single new ticket, including the raw attachments.

Subsequently I'd like to run the same above command every couple of minutes (via a crontab), and have the utility update trac only with the new emails or replies.

However the whole mailbox is being imported as a single new ticket again.

Reflecting back, the suggested installation exercise kept creating a new ticket every time I ran it again, and that was completely unexpected.

email2trac < msg.txt

Am I expecting too much?

Thanks Jaime

email2trac incorrectly sets the number of comments, because it is based on a number of changes to the table ticket_change. trac uses the TicketModule?.grouped_changelog_entries, which returns a list of changes, in which simultaneous changes are grouped into one that is as it appears in the trac. Your code:

## How many changes has this ticket
#
cnum = len(tkt.get_changelog())

Right code:

# How many changes has this ticket
from trac.ticket.web_ui import TicketModule
grouped = TicketModule(self.env).grouped_changelog_entries(tkt, self.db)
cnum = sum(1 for e in grouped) + 1

I have following error when email2trac is run on test email msg.txt:

/usr/share/python2.6/site-packages/trac/__init__.py:17: UserWarning: Module trac was already imported from /usr/share/python2.6/site-packages/trac/__init__.pyc, but /usr/share/python2.6/site-packages/Trac-1.0.1-py2.6.egg is being added to sys.path
  __version__ = get_distribution('Trac').version
2013-02-13 16:31:55,337 email2trac maintenance: Found trac version: 1.0
2013-02-13 16:31:55,481 email2trac maintenance: Traceback (most recent call last):

2013-02-13 16:31:55,481 email2trac maintenance:   File "/usr/local/bin/email2trac", line 2671, in <module>
    from trac.test import Mock, MockPerm

2013-02-13 16:31:55,481 email2trac maintenance:   File "/usr/share/python2.6/site-packages/trac/test.py", line 22, in <module>
    import doctest

2013-02-13 16:31:55,482 email2trac maintenance:   File "/usr/share/python2.6/doctest.py", line 99, in <module>

2013-02-13 16:31:55,482 email2trac maintenance: ImportError: No module named pdb