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Ticket Resolution Summary Owner Reporter
#26 fixed Q: Able to collaborate internally on tickets before mailing a response anonymous anonymous
Description

From a customer support perspective can ticket items be collaborated on internally (as they are currently with Trac) and then only at the end a reply specified to the original sender?

If not please consider this a feature request.

Thanks!

#30 fixed filtering out the html version of the email bas gmcgrath@…
Description

Is there anyway to filter out the html version of an email as the text version seems to be the one actually used in the ticket? The HTML version just gets tacked on as an attachment and isn't particularly useful.

#31 fixed set owner for new ticket bas michela@…
Description

Is there any way to set an owner for a new ticket? The method documented appears only to work for an updated ticket.

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