Custom Query (332 matches)

Hope this is no RTFM problem, but I found nothing in the doku and have no more ideas where to look at.

email2trac is installed an working properly. The only problem is that new tickets are showing the resolution :fixed

example:Ticket #22 (new Fehler: fixed)

There is no default_value for this nor did I find a place to define / delete it.

Only workaround is to use del_resolution in the TicketWorkflow

trac.ini

[ticket]
default_component = nicht zugeordnet
default_milestone = 
default_priority = normal
default_severity = Mittel
default_type = 
default_version = 
restrict_owner = true
workflow = ConfigurableTicketWorkflow,TicketWorkflowOpOwnerReporter,TicketWorkflowOpOwnerPrevious,TicketWorkflowOpXRef

email2trac.conf

[DEFAULT]
project: /home/trac/ticket
debug: 0
umask: 022
spam_level: 5
reply_all : 0
mailto_link: 1
umask: 022
email_header: 0
trac_version: 0.11
enable_syslog: 1
alternate_notify_template:
drop_spam: 0
verbatim_format: 0
strip_signature: 1
email_quote: >
strip_quotes: 0
ignore_trac_user_settings: 0
ticket_update: 1
blacklist: MAILER-DAEMON@

[ticket]
project: /home/trac/ticket

I tried to use a modified copie of /usr/lib/python2.4/site-packages/Trac-0.11-py2.4.egg/trac/ticket/templates/ticket_notify_email.txt as template for the initial notification to the reporter. This copy is placed in the same directory an specified in email2trac.conf

project: /home/trac/ticket
debug: 1
umask: 022
spam_level: 5
reply_all : 0
mailto_link: 0
umask: 022
email_header: 0
trac_version: 0.11
enable_syslog: 1
alternate_notify_template: new_notify.txt
drop_spam: 0
verbatim_format: 0
strip_signature: 1
email_quote: >
strip_quotes: 1
ignore_trac_user_settings: 0
ticket_update: 1
blacklist: MAILER-DAEMON@

Trac-notification and reporter-notification is enabled, but always ticket_notify_email.txt is used as template.

[notification]
always_notify_owner = true
always_notify_reporter = true
always_notify_updater = false
mime_encoding = base64
nevernotifyupdater = true
reporter_states = new,closed,reopened
smtp_always_bcc = hju@jochenkuhl.de
smtp_always_cc = 
smtp_default_domain = 
smtp_enabled = true
...

I've browsed the source to find the clue, but I found no bug. As I anderstood, the "standard-process" of notification is used to get_recipients. Therefore it is no additional notification sent but the replacement of the normal notification depending on the settings for notification (means: if always_notify_reporter = false there will never be a notification send to reporter.

Did I miss anything in the manual?

Is there any hidden option to enable it?

We found a problem with python-code execution if there is an german "Umlaut" (ü) in the filename of an attachment.

email2trac produces an error in the user.log of the server { Mar 10 17:00:04 ks35958 email2trac: Traceback (most recent call last): Mar 10 17:00:04 ks35958 email2trac: File "/usr/bin/email2trac", line 1249, in ? tktparser.parse(sys.stdin) Mar 10 17:00:04 ks35958 email2trac: File "/usr/bin/email2trac", line 818, in parse self.new_ticket(m, spam_msg) Mar 10 17:00:04 ks35958 email2trac: File "/usr/bin/email2trac", line 757, in new_ticket str = self.attachments(msg, tkt) Mar 10 17:00:04 ks35958 email2trac: File "/usr/bin/email2trac", line 1049, in attachments url_filename = urllib.quote(filename) Mar 10 17:00:04 ks35958 email2trac: File "urllib.py", line 1110, in quote res = map(safe_map.getitem, s) Mar 10 17:00:04 ks35958 email2trac: KeyError?: u'\xfc' }

The ticket is created, but the attachment is not added.

Tracking down the error leads to an python-error in 2.4. The routine "quote", trying to encode special characters in the filename as "%<##>", returns an KeyError? with "\xfc" (ü).

​http://bugs.python.org/issue3300

However: Is there possible workaround usin another python-function?

We use a trunk-version (218) of Version 0.30

P.S.: in another environment, we are using email2trac version 0.80 with python 2.5 under windows... Under this circumstances, there is no ticket createt at all...