Custom Query (332 matches)

i'm using email2trac with postfix and as per the instructions on the wiki did not use run_email2trac - email2trac is invoked directly by an alias

everything is working except one issue. when i create a ticket from the web with an attachment the attachment dir is owned by www-data:www-data but when a ticket comes from postfix (via email2trac) its owned by nobody:www-data

i want to attach a file to this ticket from the web after the original ticket was created by email2trac but can't due to the permissions described above. i did set ui on the email2trac binary but this didn't help. i also set the sticky bit on the attachments dir but this didn't help either.

any advice would be much appreciated, thx

I send mail to my parsed mailbox. email2trac created ticket in Trac, but notification for this ticket doesn`t contains domain address for access ticket. See below.

#17: Test with domain name address

Reporter: dev | Type: brief processing

Status: new | Priority: low

Estimatedhours: 0 | Totalhours: 0

Test ticket message.

-- Ticket URL: </ticket/17> <--- it's very bad Brief Accounting System <> Система учёта поступающих брифов MAD

#17: Test with domain name address

Reporter: dev | Type: brief processing

Status: new | Priority: low

Keywords: | Client: Heineken

Estimatedhours: 0 | Brand: Zlaty Bazant

Totalhours: 0 | Deadline:

My changes (by dev):

• brand: => Zlaty Bazant
• client: => Heineken

-- Ticket URL: <​http://localhost:8000/bas/ticket/17#comment:1> Brief Accounting System <​http://localhost:8000/bas> Система учёта поступающих брифов MAD

Sometimes the request that we receive is a forward, or we are cc'd in an existing thread. For cases like these, we'd really like to keep the full message intact -- but for updates to an existing ticket we'd really rather strip quotes and signatures.

Wouldn't it be better to only do strip_quotes and strip_signature on ticket updates?